Grand Cinemas

Went to reading cinema Armadale to escape the heatwave with some friends and our kids. We got half way through the movie and were dripping with sweat. Apon asking a staff member to check if the air-conditioning was working we were told it wasn't and someone was currently looking at it. I don't know why we weren't told before paying and entering the cinema, as we had 3 x 3 year old's, a 9 month old and a 4 month old that really struggled to sit through the movie, we should have been given the option to come back on another day when the air conditioning was working.

Movies fairly cheap, staff are really friendly. Sat in cinema 4, was dirty, old, outdated.but yeh seats were really dirty, lucky I didnt bring a black light

Chairs well worn toilets out dated but for the location and price I'm still happy to go

Went to watch elemental today with my 4 year old for the first time. Brooklyn the girl working was absolutely rude. She looked like she was having a miserable time and treated us with no respect. If she wants to work in customer service she should at least learn how to obtain some basic people’s skills.

Reading now not Grand. Still a budget experience to bring the little people to compared to the big ones.

We'd bought tickets online but decided that we wanted sweets. Got told that we should go to the back of the ticket queue in order to buy sweets. Decided we didn't want sweets that much (cannot understand why you can't queue separately).

We then tried to work out which screen we were in; nobody around and no signs on the doors. Eventually I went to ask at the counter only to be told that the screen was on the email confirmation and not on the ticket itself.

I think I'll travel a bit further and go to Hoyts next time.

Saw Dungeons and Dragons here, it was a great experience, good service and better pricing than grand cinemas

No I haven't been but to all those people who have been saying 'Bad customer service' Come on, they just opened can you be for real?

The air-conditioned was not working. The cinema was not cleaned at all and also smelled mouldy.

Excellent service, nice tasting popcorn.
Awesome that we have cinemas in Armadale again

The lady we got at the counter was super kind and helpful, the popcorn was DELICIOUS and the drinks are good too. The only issue I could find was that after a hour or so the seats can get a little uncomfortable

Rude customer service. They weren’t open at their time of opening and when we went inside the movie was already on. They let us refund our tickets but not the food we ordered (expensive) that we only bought because we were going to the movies. Don’t come here if you have somewhere else to go because they have terrible social skills and are generally rude.

Arrived at 10.50am for 11.15am movie. Waited outside with a long queue of people for about 30min for them to open the doors and start selling tickets at 11.30am. We paid for out movie tickets/popcorn/frozen coke $27 at about 11.35am and walked into the theatre with the movie having already started 15-20min ago presumably at 11.15am. There was only 2 other people in the theatre so we walked back to the ticket desk to let them know. Staff were still selling tickets but said they working on trying to restart the movie. Waited another 10min in the theatre while the movie played but not wanting to watch.until I eventually went back to the ticket desk where they said that they were unable to restart the movie! By this time it was nearly midday so we disappointedly decided to refund our tickets. Having wasted an hour of our time, and spoiled the movie we were looking forward to seeing, I asked if we could also have a free ticket to watch at a later time as a good will gesture.the duty manager said no.so I asked for a refund on the untouched popcorn (which cost the same about as the ticket, and we only wanted it to watch the movie, as you do) but this was flatly refused also and he had no interest at all in reaching any resolution. Appalling customer service!

Stood in line for 35 minutes and bought food and drinks, they let us all in and the movie was already halfway through before start time. They agreed to refund everyone’s tickets but everyone was now stuck with food and drinks and no movie to watch. I’d avoid the staff are absolutely clueless and unprofessional.

Only 1 line for both ticket and food purchases. Waited in line for 20 minutes, and by the time we got to the front of the line, we were advised the movie was 10 minutes in.
You couldn't even pre-purchase the tickets to skip the line as there was nobody manning the entry way!
You also have to pick your seats at the counter which doesn't help with the wait time.

Wasn't open on time (30min late) stood in line way to long to find out movie was dropped off. I won't be coming here again

A low-priced cinema, decently maintained. Family-run business. (Now operated by Reading Cinemas as of 2013.)

I went with my family last week and it was absolutely wonderful. The staff were really friendly, the cinema was nice and clean and the popcorn was absolutely delicious. I really look forward to our next visit!

5 Star Experience *****

Since opening last week we have seen 2 movies both times and on both occasions each started On Time and as advertised.

We had no difficulties finding free car parking close to the Cinema which is a bonus.

Staff were very helpful and friendly with the purchase of the tickets / food and any questions we had.

We were allowed ample time before the movie started to enter and settle in and get comfortable, also allowing for any extra additional snack bar or rest room visits.

Daughter loved the Popcorn so much that there was none left for me to try.

Everything was very clean, the seating was very comfortable and it was great that we were able to choose the seat location ourselves when purchasing the tickets.

We were very impressed with the reasonable Movie Ticket pricing providing us all with a fantastic, fun and enjoyable day / evening out and after each visit we all have walked out with a smile on our face.

Looking forward to watching lots more movies here, the next on Sunday.

Will HIGHLY RECOMMEND to family and friends!

With a life so revolved around streaming at home, nothing beats grabbing a box of popcorn and sitting down to watch a movie.

Love coming here, great staff and awesome facilities