Grand Cinemas / HOYTS Currambine

I have been trying to get through for about 40 minutes over the phone I have called about 6 times over the past 40 mins and waited on hold for someone to answer for about 17 mins this is ridiculous surely they can’t be held up that much that no one at all can answer, I have never made a complaint in my life but this is mental.

Booked tickets in Gold Class for my 21y old son, my 16y old his friend and my 13y, however on arrival they were denied access to the Gold lounge by the duty manager who stated that the Liquor licence had changed and the younger boys couldn't enter without a parent or legal guardian.
On speaking to said duty manager I stated that my 21y old son was their legal guardian but they were still denied access.
This is utterly ridiculous and completely unacceptable. It does not state on the cinema website anything in regards to changes. What is most annoying is that he said they could still have their meal in the Gold lounge but weren't allowed in to watch the movie in Gold Class due to the liquor licence changes. So can eat in the bar area but not go in to the movie? Makes no sense.
I paid for Platinum membership so my Autistic sons could enjoy the movie's without the Stress and Anxiety of being in a room with to many strangers and without me having to be with them all the time.
What a complete waste of money!

Gone down hill. After the renovations a few years ago this cinema was incredible. But since then the quality has massively dropped off. Cinema 7 has a big wrinkle through the middle of the screen. The carpets all now have a horrible smell, similar to joondalup. The staff over charge you for snacks and then they don't know how to refund you when you catch them and instead give you coins.

Grand Card membership system a joke and rip off, should get a year from time of purchase not calendar year we do not go very often we want to watch 2 movies over the next 2 weeks and joining now i'm paying for a years membership that lasts 6 weeks, it gets worse as from jan to june you get a one off free soft drink and popcorn i will now only get free popcorn. Time to re-think Grand cinemas

WHY is the sound so LOUD. Not everybody is stone deaf. Even if you were people would wear hearing aids. Sound so Loud that we had to put our fingers in our ears and came out with headaches anyway.

Tonight was probably the worse experience I’ve had at a GrandCinema
I clearly ask the girl at the counter for 4 ticket to see Suicide Squad at 7: 30pm and she gives me tickets to Jungle Cruise and not taking much notice of the movie on the ticket just the cinema number we end up in the wrong movie so I go and inform of her mistake and she doesn’t even apologise.
Also when ordering food for the movie the young girl that served us had informed us that they only had rum & raisin ice creams available so we didn’t get any ice cream but after waiting 30mins or so for our hot chip I noticed they had several ice cream flavours on a stick in the fridge?
We were happy to buy the ice cream we didn’t expect to get it for free.
Very poor customer service tonight
Please improve the quality of your customer service or have staff on that are more mature or train your staff better please or we will go elsewhere

Had an awful experience here this evening. During the first five minutes of the film, I noticed a laser pointer come on the screen before turning off a few times. Three staff came in and had suspicions it came from the area where me and my friends were sat as well as a group of 7 in front of us. We were asked repeatedly if we knew anything about the laser pointer or if we did it, which we replied no (as was the truth) and the group in front of us were also asked. Conversations occurred next to us between the staff members with their flashlights on for about 5 minutes which was rather distracting and then one proceeded to stand there and for the next five minutes after. One of my friends then reached into his pocket to check his phone for the time. Two staff members immediately came up to us declaring he was pulling out a laser pointer (without even seeing it) and rudely asking us to leave. I then had to suggest a voluntary search of all of our pockets and we pulled out all of our belongings. Even after that, the staff still went back and checked all the seats to see if we had ditched it. I understand the situation of laser pointers being illegal and I wanted the situation resolved as much as the staff, as the laser was distracting and I was really looking forward to watching the movie, but the way in which it was handled was absolutely shocking and was more reminiscent of a guilty until innocent approach and completely ruined our movie going experience.

Absolutely disgusting condition. I don’t even know how they can operate and make people sit on the seats. We felt so uncomfortable the entire time

Went into cinema 5 on Wednesday 24/2/21 and the cinema had a really unpleasant smell, it was present during the whole film and ruined our enjoyment. Cleaning seems to be the issue.

I had to give a 1 just so I could make a comment. My platinum card expires midnight tonight. Tried to book a ticket for tomorrow said we couldn't use it as the film tomorrow is after the card expires, I said we got the card in January and you have been closed for half the year. Response was but we have been open since August, I said yes but for most of that you were showing old or kids films.where is the customer service forthe months that we didn't get to use it. I would be paying today whilst the card is current, for the same seat you want me to purchase tomorrow with the purchase of a new platinum card. No wonder the conemas are empty, at least other retail and hospitalities are doing the right thing.shame on you

Manager is rude and does not listen to his customers when the given feed back
there children are freezing cold in cinemas
Should be sacked

Watched the batman Sunday 13th march. 24 degrees outside minus God knows what onside so cold inside beyond ridiculous wanted movie to end as it was so cold ruined the film completely

Stone cold food that had more salt than chips and came out closer to the end of the movie than the start and well after all the drinks.

So expensive! Please lower some prices and I might come back. It's clean, staff are okay, but the price of everything is another story. I like to watch movies with food, but the food is so expensive that I may as well not buy anything! You're loosing customers. Please take my review into consideration.:)

Be alot better experience if they stop spilling drinks on you in Gold lounge twice they have spilled drinks all over us.

Appears nice and clean, and staff are friendly. However, popcorn was absolutely horrible, pure salt. I do like salty food but even I couldn't eat it neither my boy. Waist of money as two boxes went to the bin.

Food was ok but gold class is not a plush experience.there are nicer gold class cinemas around.didnt find the chairs particularly comfy and was cold as in there.

Grand Cinemas Cinmamax is a great place to see movies comfortable seats good sound quality and great value for money on the Grand Card membership.

Nose Picking workers takes the ticket as he picked his nose filthy Poor customer service charged extra for the tickets beware

Gold Lounge experience is the best. Once you've experienced it, you can't ever go back to normal sessions. I just like the luxury and odering food and drinks while you enjoy a good movie.