Goodlife Health Clubs 24/7

Decent enough gym. Sauna needs to be open longer, Goodlife Joondalup hours for Sauna is 6am to 8pm 7 days a week, can we match these hours please?

Bad experience with a costume service specially with Emily around 5: 30 pm today! She don’t have any ethics to deal with customers and even she don’t have any knowledge about her job. I was very disappointed with this type of customer service

Don’t let there members run on there treadmills pretty stupid when the only reason I got the membership was to train for a marathon

Lovely experience from the start. The staff is friendly, joining process was pleasant and the new manager is hands on.

Sleazy sales tactics (Katie).
1. Forced into quarterly coaching fees, despite saying we didn't want it.
2. Trying to up-sell membership levels despite us insisting we had no use for them
3. Dishonest advertising, big flashing billboard "only $14.99 weekly, first month free", failed to mention the required quarterly coaching fees + lock in contract

Go to Roar or Revo, they have much more honest and transparent business practices.

The customer service is absolutely disgusting! I have been sending the manager numerous emails for a whole week now regarding disgusting behaviour and another member almost getting injured by one particular lifter. Says she hasn't received any of my emails considering everyone else seems to get my emails just fine and i send a fair few per day? Also says she can't enforce any of the rules that are up unless client is with a trainer? The manager needs to step up her game and do her job, but i guess going by some of the other reviews this is common behaviour for management here!

Friendly local gym with a good atmosphere, range of equipment and classes and is predominantly well staffed.

Update: 3 Month ago I started an intensive program with a Personal Trainer at Good Life Club (Stephen Elliss) and added his special Saturday morning Boxing class, the results so far are amazing, a true transformation both Physically and even mentally. I have a feeling that on my next Birthday I will start reducing the number of Candles as I'm aging backwards. Fitter, stronger and healthier.
Thanks to Good Life which is truly the way for Good Life.
This particular Club in Cockburn is spacious, bright with nice views of the outside and friendly staff. Been a member since 2015.

Good sized gym, not too busy in the early mornings. Smallish change rooms and only four showers, but always a shower available when needed.

Very nice gym. Apart of a swimming pool, it has all the facilities required at a great gym. I love the classes but I must say that the music was too loud for my liking. I understand the majority of people likes super loud music at rpm or body pump, but that was not my case. Good instructors and helpful staff.

Love this club! Have been a member since ancient times and love this gym! The fitness classes are well organised unlike other gyms where they fill out quickly! Shout out to Kim, Christine, Heath, Rhoda, Louise and all the hardworking trainers. This is the photo from this morning's RPM class, where Christine was helping set the bike up, before kicking our assessment a minute after, absolutely a legend!

Great group fitness classes and PTs. Accessible all hours and childcare is fantastic. Enthusiasm and professionalism of trainers/instructors is top notch and I look forward to going everyday.

First of all love the great service and all.

But right now i had to pay more than the membership because of there lock-in contracts. Hate the fact that i don't get my money back from the gym fees such as coaching and honourable fee which i did not agree on but its still part of there lock-in contracts and still don't get my money back because it's part of the gym membership. Plus they never inform me such as an email or texting me about this type of things right before they get my money off my bank account. And plus there playlist ain't it.

I joined goodlife at another club due to different classes being offered and the facilities, recently moved to Cockburn area and quiet disappointed that not only do the Success Goodlife have limited classes but they start at 9: 15am excluding those who likes to work out before going to work. Currently feels like I am paying a high amount for a regular gym because it has nothing to offer apart from weights and workout machines.

Terrible gym, was accused of stealing headphones from another gym patron even though they were clearly mine.

Not exactly sure if this is a gym or nightclub due to what people wear (just my opinion)

SOME PT's need to learn some basic manners and stop being so "cliquey"

Stay away people.

Dont have anything called gesture of goodwill. Dont want to explain a lot as I have communicate this multiple tomes.

The equipment seems good, gym is a good size. However, I'm a very disappointed in the customer service and access to personal trainers and consultants.

I signed up for the 5 day trial and was hoping to speak with the trainer to get a membership. I was a little nervous going to the gym after a long gap. I was told to come at 8.30 am on Sunday and the trainer / consultant dint show up. I did my own thing with the cardio equipment and left.

For the 5 day trial, I have no card or pass of any sort, not even a paper thing that I could show to gain entry. If I need to use the gym at 6 am on Monday, I have to request a member to let me in. It feels odd and embarrassing. I'm now thinking of trying other gyms in the area. The front desk person was friendly, but overall very disappointing service and process.

1. Goodlife employees/management need to be more aware of paying customers working out. KEEP YOUR DISTANCE! 1.5m! Do not crowd around customers working out on the squat rack with weights on their shoulders because you are too impatient to wait until they are finished. Wait your turn!

2. Equipment safety/placement
Why were all the plates moved to one side of the room and all the barbells on the other? It's such a poor and unsafe layout, people now need to cross over carrying their plates from one side of the room to the other and the same goes for each barbell.
Whoever thought of this idea clearly isn't thinking of the people working out, doesn't workout in this gym and only cares about what it looks like. It's not functional or safe, fix it.

Both of these issues are accidents waiting to happen.

Aside from these issues there is still poor service from front desk reception. Every single person that walks through your door needs to be greeted/acknowledged. The numbers here have dwindled significantly since revo opened and there's been zero improvement in areas that cost a business nothing (a smile, a hello, good customer service).

When is it OK to not acknowledge someone?
A. If they have headphones in
B. If they are looking down
C. If they are on the phone
D. None of the above, you acknowledge every person that walks through your door no matter how awkward it makes you feel.

You're not always going to get a response back, you're going to feel weird, fake it until it comes naturally. If management wants a serious turn around this area needs serious improvement.

If would be worth putting the time into pulse reviews/surveys

-how was your workout this week?
-did the team member greet you upon scanning in?
-did the team member greet you upon leaving?
-was the gym clean?

Etc

Dear potential user of Goodlife, here is some questioning about the contract and the way Goodlife is looking at not considering the lack of accuracy in their contract. Although Covid-19 hurt everyone including the gyms, it also affect the individuals as us and some lack of clarification in the contract expose us to some issues during this potential individual hard time.
First their client management initially tried to request a payment of the $195 although the amount due to cover the "end of contract" was less. After checking the contracts it was an obvious mistake.
Then, here is the context, in early march last year we signed in with Goodlife, Few time after Goodlife indicates that they would put everyone on "time freeze".
However the contract does not allow them to put on Time Freeze their clients except under their specific request and charged $5 week in our circonstances. (if platinium, you are entitle to some for free). The article 21 which is the one time freeze, defines that Time Freeze is to be added to the end of the initial contract. But this has never been requested by us. After reporting this to the Customer Managers, wrote back saying it was a stop linked to article 19 (safety and maintenance). Fine with this, nevertheless, the article19 does not indicate the report to the end of the contract neither being a condition for suspension define by article 5.
In conclusion, we could easily define that loopholes are presenting the contract and that the customer management is clearly trying to go around their own contracts. I understand their suffer however we own went though COVID-19our ways and we have been paying our membership until the end of the initial agreed term. The contracts does not present the logic behind their process and therefore I present that to you for your own information and questioning of the process as it is clearly not acceptable.

Great excercise venue, pleasant training atmosphere, warm and friendly staff, very welcoming and not intimidating. Highly recommended ️‍️‍️️‍️? ‍️