Fraser Suites Perth

I was really looking forward to our stay in an apartment and left extremely disappointed.
Reception was unwelcoming and we were made to feel like we were in the wrong venue. Maybe we didn't fit the profile of their ideal guest. It was a bit of a shock to be charged $30 to park my car overnight as this wasn't mentioned when I made the reservation by phone.
The Room - I paid extra for a room with a spa. It seems that Fraser's definition of a spa is a bathtub with a single blower. Not what we wanted. We go to make a drink, but the ice cube trays are empty. It would have required minimal effort to fill them. We weren't prepared for the weight of the balcony door and the effort required to open it. Tried to contact reception but the phone didn't work. We were assured that someone would be up to fix it. At the time of our checking out, this had not happened. As my partner readied herself for a night out, we realised that there is no suitable lighting to put on make-up, or to fit contact lenses. She ended up sitting on the toilet seat and using the extremely small vanity recess above the sink. Also, the positioning of the toilet rolls could not have been more difficult to access. More suited to someone who is a professional gymnast. The bathrobes that were supplied were more suited to fit on a child.
Checking Out - I assumed that the $100 bond that was paid would be refunded immediately. A simple task that millions of business owners do daily. After all, I paid it less than 24 hours ago. I was informed that it would take 2 to 3 days before I see that money in my account. It beggars' belief that they cannot process a refund immediately.
Overall, the whole experience is one we wish to forget and hope it is never repeated anywhere else. I could not with a clear conscience recommend Fraser Suites to anybody.

Nice apartment 1602/1603. Everything is there, but some things are already getting old.
I personally found the light in the bathroom to be significantly too dark.

And I only found out that there would be no cleaning over the holidays (December 25th/26th, 2023) when I asked at reception. On the one hand, I can certainly understand it, but on the other hand, this didn't make these days cheaper in terms of price. This could definitely have been solved with free drinks at the bar.

The breakfast was a disappointment. A 5-star accommodation and then this? I was missing an offer in the sausage/cheese area. Yoghurt and cereals only prepackaged. So eat a lot or throw away the test, not mine.
I was there for several days and the offerings don't change, not even when it comes to cake.

Parking, $30 a night, well, that was supposed to be included in the suite I booked. And hard to find.

Great big rooms. Stayed here for work and it had everything I needed. Area was a touch quiet but uber eats was good. Room service was swift but foor quality was lacking.

Good place for a work visit

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. My daughter also enjoy the this wonderful expireanc. Love this place. I highly recommend this hotel for anyone visiting East Perth

Stayed in a one bedroom with balcony apartment. Very nice and good value. Has everything you need. Very clean and had a awesome view of the city and swan river. Would recommended this hotel to family and friends. Great buffet breakfast too.

I was actually worried because of the bad reviews upon arrival. Stayed here for four nights, One bed Room with balcony. Staffs were very friendly. Rooms were very clean and the view was fantastic. Would Definitly recommend. 10/10 experience.

I'm not going to explain every problem I've experienced, because it's going to be too long and I'm going to be upset.
My aim is to warn that this hotel's customer service is very bad: front desk, room service, housekeeping.
I was really appalled that a hotel can be so unprepared and not properly train the staff.
Ignorant staff that thinks it knows everything, they doesn't understand anything about customer service.
As there were many areas with problems, you come to the conclusion that it is no training provide.
Someone from customer service called my husband who refused to waste his time with this hotel again. The stay was so horrible, that he doesn't want to waste a second more with such disqualified people. I fully agree with him.
In a search for a hotel, if customer service is a point to be considered, look for another hotel.

Staff are very helpful and accommodating as we asked if they had a simple layout type of room as open spaces are preferred. They gave us a wheelchair friendly room which they allowed us to check-in three hours earlier. Very comfortable room. The room has a very good feeling of open space and airy. Also it feels very private as I haven't heard anyone else in the hotel and the view is very delicious, sunset giving off some stunning one of a kind colours in the afternoon/evening time.

Great service and lovely breakfast buffet. The staff (for the most part) are friendly and have great customer service, however, it only takes one person to pull my expectations of Frasers down so quick. I live in the apartments nearby and frequent the hotel's buffet breakfast. Upon arrival this morning, my girlfriend got told off by VICTOR THAM, the waiter incharge of FOH services. He told my girlfriend to go change as she was wearing shorts that were too short. Mind you, it was literally your normal nike girl shorts. Frustrated, she left and I sat down. I checked in with one of the other staff members to see if there was a dress code I must have not seen from the many months of coming here as a frequent customer, but there obviously wasn't any. Even the other staff lady was confused when I told her the situation. Pretty stupid since I asked Victor after our meal and he said he "just assumed" it was "not appropriate". Victor buddy, there are literally people in their swimwear right above from the pool that are dining in your establishment.

Love coming here every time. The staff are so friendly the smell of the hotel is divine. Thanks for having us?

Everything was amazing from start to finish!

Special thanks to Min who works on the front desk, she was amazing, so so lovely and went above and beyond to ensure I was happy:)

Will definitely be back!

Rebekah

We booked a night at fraiser suite and picked the wrong day upon calling them we were told we booked through expedia which we didn't we booked through the fraiser suites website so upon instruction we called expedia who had no record of us in any way yet there was a booking showing at fraiser suites! We told fraiser suites this and went back and forth for 1hr to no avail no one would help and the cost of the room at 350 was lost because it is non refundable! We tried talking to fraiser suites to explain but were told we were harrasing them and being annoying! Are you for real we just wanted to change dates and were basically told too bad. Disgusting customer service and I am out the cost of the room I've just been robbed of my money don't book!

Really enjoyed staying in the family apartment. Children could walk between rooms via an internal hall. Very safe.

Had the pleasure of staying at Fraser Suite's to get ready for my wedding and the night of. I booked a two bedroom studio apartment and the size was absolutely perfect! Plenty of room for hair and make-up to do their thing, two bedrooms one with separate shower and one with ensuite. We were lucky enough to be on the very top floor and the view from the Balcony was breathtaking. The staff were absolutely lovely. Letting everyone up, making sure the place was clean when my new husband and I returned from our wedding and ensuring room service was delivered quickly! The room came with a TV, free WiFi, two fridges (one almost full size!) Basically an entire kitchen and even a small laundrette. Highly recommend for extended stays or even splashing out out a long weekend. Such a wonderful experience!

Amazing staff and service, roof to floor windows, great Swan River view, fantastic location. Highly recommended place to live in Perth for either short-term or long-term. Will be staying here again for my next Perth visit.

From the moment you walk inside.it is magical.every single staff member was kind, friendly and obliging. We stayed in the most delightful suite on the 17th floor.windows from floor to ceiling and views over the water and the city from both the living room and the bedroom.absolutely stunning in every single area.the crisp white linen and the bathroom was so beautiful. The restaurant food was magnificent as was breakfast.we stayed last weekend for 2 nights and are booked in for another 2 nights this coming weekend… Thank You so much

I spent my two night stay with my family avoiding this place as much as possible (fortunately the weather in Perth was great and there was plenty to do). The cleanliness of this place was atrocious, dust bunnies (built up piles of dust containing god knows what) everywhere - in the air conditioning vents in my room, elevator vents and vents above the pool, etc. The room was a good size and the features it had were good but it could have definitely used a good clean - there was stains in the sofa, carpet and coffee table.

The Staff were nice, very apologetic and understanding, they did what they could and the location was great. But the cleaning contractors and head of house keeping should be fired.

Great hotel! Restaurant, breakfast, bar were magnificent. Close to the airport and only 20 minutes slow walk to the city centre. Highly recommend it.

A wonderful place to stay in the heart of the city and nearby crown, with equally as nice rooms and views without having to pay the premium you get for staying over the road at the casino! Staff were most accommodating, nothing was too difficult. Will definitely be back!

We found pieces of hair on our bed, you’d think especially with covid-19 they would be more hygienic.
Also the cleaner woke us up by talking on the phone right near out door. Poor service