First Class Automotives

Nigel was very helpful and friendly. And so was the office lady I dealt with. Did a fantastic warranty repair on my Mercedes. Nice old school vibe and workshop.

I am in the industry and have had work carried out by Nigel and his team for many years now. There knowlage on Mercedes and qaulity of work has always been top notch and they have got us and other customers out of jams on many occasions. Very happy to recommend them for your europian mechanical and electrical repairs.

Amazing service at reasonable cost by truly professional and affable experts, Peter and Nigel. Thank you for looking after my Merc.

Asked then to do some work on my older BMW X3, replacement of a failed crank pulley. Great price, completed quickly and a very professional deportment before during and after the work. I will be going back when my car plays up again.

We had our car serviced here a couple of times now and the level of care is exceptional. Great team of people. Attention to detail is exemplary; we always drive off in a super clean vehicle that is shiny, with a protective water repelling coating. We highly recommend this place.

I Initially went to get the breaks sorted on my 4WD due to the front pads being worn. The Receptionist was amazing when I first rang and fitted me in the next day.

I took the car in in 2WD, and the car came out in 4WD. Although I found this odd, especially when this isn’t linked in anyway to the breaks, I didn’t think much of it and then proceeded to fly out to the field the next day for my work. Upon return when using the car, I realised the 4WD gearbox was stuck in its position and couldn’t be moved. Not wanting to make the problem worse and force anything, I took the car back to the workshop in hopes it would be an easy and quick fix, as the only time this gearbox had been touched was when it was getting fixed.

Although they tried for 20 mins to initially see if there was a non-intrusive way to rectify the problem, I was quickly told that if I wanted them to have a further look I would be charged nearly $100, which is not including any cost if there was an actual problem to fix. To my surprise, there was no responsibility being taken regarding the situation, and I was made to feel guilty for not identifying the problem straight away after the initial repair. If a certain part of the car is being repaired, you shouldn’t be expected to check every other aspect of the car to see if it has been meddled with in some way, especially from a so-called respected garage.

Although it was stated that if it indeed was the garages fault they would pay, there was no examples given of what would constitute that, and when asked, I was greeted with only rudeness and disrespect. At most, this was an empty gesture with no substance, a face-saving statement. They openly blamed they age of my car, and that it was general wear and tear, which they can easily do as I am not a mechanic and know very little about cars. If I had used the car after, then I would understand there viewpoint, as it is not their responsibility for other parts of the car failing unrelated to the initial repair. But the only variable in this story which could cause problem this was their initial work on the car.

If you are looking for somewhere which takes responsibility for their work, who is on the customers side and believes their story, who listens and wants to help reach a solution, then this definitely is not the place. Save yourself potential hassle, worry, and money and go elsewhere. I have left feeling upset and to blame for the situation, and having to now find alternative on how to rectify the situation

Note, this may not be a reflection of all individuals who work here, just the one I unfortunately had the pleasure of dealing with. I also want to still commend the receptionist who was polite and helpful wherever she could be.

Amazing service as always. Pete and Nigel and the whole team will always look after every single customer. My go to place everytime

I would like to thank first class autos for helping me out and repairing a job that another mechanic that was meant to have done they sorted it out in a desperate time of need for me trustworthy reliable and know their stuff thanks To Nigel and the team for sorting a mechanical problem that I needed to have sorted by a proffesianal company Like First Class Autos don’t hesitate to use this company’s services they are real good and reliable. THANKS AGAIN GUYS, and Alesha

First class service from Nigel & his team. I needed to get my car back on the road ASAP and despite being very busy Nigel was able to produce an outcome which saw me back on the road quickly.

Been getting my AMG SL 500 serviced there for nine years, always been very satisfied. Great outfit and owners Nigel and Peter.

100% Great service always greeted with a car about the car it's performance an any concerns that I have with it

BEWARE…YOU WILL BE RIPPED OFF…After years of paying these guys loads of money they ruined our very expensive cars. Then charged heaps to fix the issues that they created.

Very professional and quick service. All the staff are super patient and kind as well. Recommending to all my friends and family.

Absolute honesty with all elements of the service, constantly calling me to confirm services before they did them with a quote already prepared. Definitely going back for all my services

Nigel completed an extensive major service on my 535i, He was very upfront and got the job done in a matter of no time! I am very happy with the result, thankyou nigel!

Made a booking last week for 10.30am this morning. Both my wife we're pleasantly welcomed and greeted by hospitable Sarah who ushered us to a comfortable waiting room and offered us a coffee.

Nigel soon greeted us and immediately took my car to his workshop and immediately attended to my car. Parts are needed and I've decided to leave the repair till early next year.

In todays competitive environment and global changing health regulations it's fair to say that its refreshing to experience a professional approach to work ethic, customer focus and satisfaction.

Thank you Nigel for giving me kind consideration into securing options soon to remedy my cars problem.

All the very best Nigel, Sarah and all at First Class Automotives.

I look forward to to seeing you again.

Kind Regards

Bobby Beins.

The mechanics at First Class Automotives are the best in business. They service my Jeep Wrangler every 6 months. I would highly recommend them to anyone looking for quality work done on your pride and joy.

I would love to share my review about First class automotives, an absolute exceptional team that take pride in the quality of workmanship on my vehicle, I've had and have my vehicle serviced here for many years and will never leave, Management show a great deal of care and honesty, I Thankyou so much for the years of service a job well done indeed keep up the good work, all the best till next service, Cheers Ken

I've been using these guys for years, wouldn't go anywhere else, good pricing, always there to help at short notice, Peter and the team are fantastic, all the best, regards Mike Justin

Now had my 2nd service done on my Mercedes by the team at First Class Automotives. Always informed about whats happening and if any further work required. Highly recommend Peter and the team.