Colliers International / Cygnet West

Just wanted to say a big thank you to Amy of Cygnet West. As well as providing our building with exceptional service, you have to put up with crazy tenants who will never be happy, yet you continue to be of service and respond with professionalism every time.

My property manager Nadia Mohiuddin was such a professional made things very clear to understand such a great person always willing to go the extra mile to make the process easier will miss her

I was a tenant at Shepperton Road, Perth. Nadia Mohiuddin was the best property manager I’ve ever had. She was so responsive, supportive and understanding throughout the lease agreement. I would like to extend my sincere gratitude to Nadia and Cygnet West!

Amy is without doubt THE best property manager I have ever dealt with as an owner or tenant. Extremely knowledgeable, reliable, proactive and engaging. An absolute asset.

On behalf of the StrataVote team, I must say that dealing with Cygnet West has been great.
The whole team has adopted our software very well, which shows that efficiency, customer experience, and legislation compliance are very important for the company.
Big shout out to Amy for being the best point of contact I could ask for.

If you need anything, just talk to Amy! She is the right person who will help you, nice, friendly, and helpful

Amy Cooper is one of the best strata manger I’ve dealt with. She is friendly and helpful with her knowledge of the strata industry. Her response is always timely and informative so we really appreciate her assistance.

This review is for Amy Cooper, Strata Manager at Cygnet West. I have dealt with Amy Cooper for a number of years now and her knowledge of the strata industry, positive attitude and above all professionalism puts her in a class above the rest, arguably the best Strata Manager in Perth. Amy, I look forward to working with you for many years to come.

Complete bunch of drooling muppets. Were never great, but when they rebranded they neglected to tell their clients who they heck they were previously. Have to keep following up with them to get anything done, very poor communicators and the majority of their staff are incompetent and passive aggressive.

Agent didn’t arrive on time. Very unprofessional and poor customer service. After arriving late ask us to wait outside in 34 degree and rude behaviour.

Unprofessional company and property manager (Sherri Andrews) booked one of the house inspection last week but she didn’t come even she didn’t know about that inspection, and today she came late and then start taking photos of things outside the house instead of showing the house, very disrespectful I never seen in my life she doesn’t know how to talk to customers. Anyway better to stay away from them.

I am very glad to have Sherri Andrews manage my property. Sherri is a professional and always strives to look after my best interests. When talking to Sherri I can see she is reasonable to both parties, realistic and firm when she needs to be. Sherri’s advice has been consistently good, well calculated and concise. I live interstate and feel assured that my property is being well managed and looked after when in her care. Sherri was Tireless in her efforts of late when my property sat vacant; continually holding open homes, negotiating with potential tenants and keeping me up to date with all progress/regress. This is all that I could have asked from her and some.
I highly recommend Sherri’s friendly services.

Sherri Andrews has been a property manager of mine for several years now and someone my wife and I sought out to take care of our rental after a terrible experience with another agency. Sherri's professionalism and knowledge of all aspects of real estate is a comfort as an owner and I'm always able to chat about anything related to the unit in an upfront and honest way. Her efforts to keep our unit tenanted during a difficult period have been exceptional and I'd highly recommend her as a property manager.

The incompetence of some staff from Colliers International while trying to deal with a deceased estate. As next of kin I have repeatedly requested information that has not been supplied. Only out for the $$$.

Sherri and her team at Colliers International couldn’t have looked after my partner and myself anymore if they tried.
As first time renters I had an endless amount of questions and Sherri never grew impatient and always had a helpful answer for myself in a timely fashion.
When our boiler was leaking, Colliers made sure a plumber was sent out that night to us to make it safe that night and made sure we got a brand new boiler the very next day.
When coronavirus struck and my partner and myself struggled due to job losses and cut hours, Sherri was sympathetic and helped us anyway that she could.
We sadly had to return to Ireland because of coronavirus but Sherri and her team went above and beyond and helped everything go as smoothly as possible for us during an otherwise stressful time. I would absolutely recommend Colliers international for anyone looking to rent a home and if you’re lucky enough to deal with Sherri you will never have anything to worry about
A big 10/10 from myself and my partner:)

Disappointing unprofessional service. First year at Queens Riverside, but so far totally waste of money paying strata fees to this company.arrogant and unprofessional, there is no one can support us in professional manner. I wish I knew before the purchase.inquires are always ignored.

In less than 3 years 8 different strata "managers" were assigned.none have demonstrated an appropriate understanding of strata legislation or our non-standard by-laws and each has frustrated all efforts to inspect the strata records. Appalled by the performance of all members of the strata and facilities "management" especially by the way they communicate with and/or about me. Utterly unprofessional.

Fay Sanders is an outstanding property manager. She is efficient, organised and extremely knowledgeable. Fay has helped me with my rental properties for many years and has always been dependable, helpful and a delight to work with. Thank you Fay.

Disgusting treatment from the Strata Assistant managing our apartments. Refusing to even investigate further a potentially life threatening disruption to our fire speaker safety system.

I would not recommend this company as a property owner. Since our property manager left the new senior property manager in charge is unable to cope. She doesn’t return txt or emails. Colliers don’t answer their phone. When we get through she is totally confused with who she is speaking too. Talks about interested applicants but doesn’t follow up or present any applications. Our property is in a well sort after western suburbs. We have been clients for a long time, we asked to terminate our agreement and they are enforcing a 28 day period where we can’t rent our property. The last tenants to move out didn’t clean the property and we have had to follow up repeatedly to try and get it cleaned. Very bad service since our property manager left. Stay clear of them.