Waurn Ponds Hotel

The fried fish my daughter ordered was mushy, not flakey, kinda made me sick the order was all wrong forgetting I ordered Veg instead of salad, forgot my gravy, they took my plate and brought it back making my parmie luke warm, chips were stale as was the cheesy garlic.bread, thus place has lost its touch, every time I've come here lately it's been bad, never again!

Family meals in the pub have always been really good BUT last night we waited on 2 meals for nearly an hour, they kept bringing out meals we never ordered.the kids pasta was awful.table cuttlery wasnt set up for all people.the egg in the burger was really runny.so dissapointing

Went here last night (22923). Hardly any diners at all in the place. Thankfully I got my receipt with the time on it. They brought out several meals that we did not order. Most of us received our meals within 15 minutes, except for 2 of us. We told them 6 or so times that we were still waiting on 2 meals. After 50 minutes of waiting and another complaint those meals finally came out (everyone else had finished eating by then). I went and complained about the length of time waiting for those meals and demanded a refund for them which I got without argument. 1 of the kids meals basically tasted like pasta with tomato sauce on it. Not good service at all, has definitely gone down hill (right to the bottom in fact) since I was last there. WILL NOT BE RETURNING AGAIN.

The meal was great, large parmigiana to fill a hungry stomach.

It's definitely holding up the pub vibe that I enjoy, and not trying to be complicated,

Bouncer is power hungry small man. Obviously has nothing going on in his life, so any chance he gets to enforce some rules, he turns into hitler. He ruins this place for me. He also needs to see a dentist

Just a standard no thrills pub, food is decent & priced accordingly, friendly staff & clean.

I booked a table but someone else was on the table, the staff were not very helpful, it is not a pub it is just a room with a few tables, when the food came out I got a stake cut in half, and some cold chips, not worth the$ 36 price tag. I WILL NEVER RETURN

Chicken Parmigiana was dry, outside burnt, coating was unpalatable, sauce for it and a kids penne tasted like cheap bottled sauce. A pot of coke mix, was $9.20 each. Apple juice was $5.50 a glass. $75 for 3 way below average meals. Yuck. Had to get takeaway for the child. She didn’t like any of it. And she’s not fussy. Best part we’re the chips and even they we’re average. They were not busy, so no excuse there either. I don’t usually give reviews either.

It’s worth coming here if you have kids because the play area is great (the two stars are for kid friendliness), but we were VERY disappointed with adults food. The chips are great. The Greek salad was not worth eating - cut up cucumber, sliced capsicum, red onion, a couple of olives and stale feta. Our friend got a vegetarian burger and it had a whole chunk of halloumi cheese that was inedible. I had a southern style fried chicken burger and could not eat the burger because it was too spicy (for me) and the chicken wasn’t very nice either. Drinks are over priced $5 for a smallish Coke Zero. Serving staff were pleasant.

Very surprised looks a bit tired from the outside but brilliant inside. Very nice experience.

Chicken risotto was too salty and tastless. We left most of it.
Flavourless. Prices gone up, and quality down.
Meal choices also less.

My MIL booked the function room for a family reunion 3 months ago. She was told at the time they could fit up to 80 people and she booked for about 60.

When she arrived for the booking today she was told that we couldn't have the function room due to social distancing and we ended up grouped up one end of the noisy dinning area.

Why did nobody contact her beforehand? Instead she is blindsided on the day. Shows up and gets an offhand apology. If she had been informed of the issue earlier she could have found another venue to accommodate.

This is beyond unprofessional and astoundingly poor customer service.

Not good enough.

Really bad experience tonight. Waited 45min for steak which eventually arrived after speaking twice to staff.
I ordered medium but what arrived was grossly overcooked to the point of almost boiled.
So Bad.

Really gone down hill. Went with 10 people, kids meals were meant to come out with other meals. They didn't. Steak was the toughest ever. Replacement was just horrid. Shepard's pie was so oily, burgers tasteless and oily and the rest meals were sub-par. Salad was soggy and old. Really average meals for the price. Prices have gone up and food quality down, I would pay the prices happily if the food was decent. Too bad it has a great area for kids. Wont be returning in the near future.
Staff were lovely.

Had sirloin steak and seafood sauce, was tasty and tender sauce was terrific. Will definitely come back.

We were disgusted at the treatment of my 14yr old doyble vaxed grandaughter even though she had school ID and her certificate.so 9 of us walked out.

No music at all, just standard tab and pokies bar with bistro. Customer service is lacking.ad cracks me up "Heart and soul of Waurn Ponds".

Would give a Zero rating if possible.
I've been going to this hotel for 32 years and have never had an issue until now. We had a booking of 9 with family down from Queensland and were denied entry at the door by an unknown security guard, who refused entry to a double vaxed 14yr old because she didn't have physical photo ID even though she produced a double vaxed certificate and an online photo of her school ID. We all ended up leaving to spend our money elsewhere.
VERY DISAPPOINTING WOULD DEFINITELY NOT RECOMMEND.

The older lady with dark hair at the front check in isn't very friendly, the younger staff are really happy and great to deal with

The staff were friendly and helpful as we are now in another lock down cleanliness in the dining room was very good.