VIC Medical Doctors Northcote

Easy to make an appointment to see my doctor. An on-time visit. Excellent customer service

Fantastic clinic! Great availability, punctuality, empathy and attentiveness. Dr Ali is a wonderful, caring practitioner!

Sadly the only place that i could get an appointment on a Sunday.
The receptionist called right before my appointment, while I was en route. She asked me questions I had already answered at the time I made the booking. I told her it was not a great practice to be calling people this close to their appts for a pointless reason, as people might very well be driving to their appt! She didn't seem to get it. Maybe a policy review. On arrival the receptionists very quietly spoken, mumbling, basically I couldn't hear her and had to lean down to the gap under the perspex, so not really much point having the perspex screen their if we're going to interact that way.

I managed to get an appointment at the last minute which was excellent. Really knowledgeable doctors too.

Doctor was lovely, took time his time and did not rush. I didnt have to wait at all and it was a nice atmosphere.

I have been sick for the past five days. I held off on going to the doctor because I thought I'd get better with rest, water, and vitamins.

Most all clinics were closed, as it is Sunday, but VIC Medical Doctors Northcote came through. I called at around 11: 30, and was in the clinic by 1: 10 for an appointment. I saw Ali. He was kind and personable.

He saw some fluid in my ear canal, so he prescribed antibiotics and a nasal spray to get rid of as many germs as possible, so my sinuses can clear up. I went to the Chemist Warehouse right down the road to pick up my prescriptions and should recover soon.

Like always great service, less waiting time and great support. Many thanks from Dr Ali Afshar Nejat for the accurate diagnosis and treatment follow-up?

They did a fantastic job relieving and preventing my tension headaches (regarding my previous history of nonsense completely useless treatments I’ve had). Dr Ali IS definitely recommended very friendly staff. Plus your time and your schedule is of great value there and your time is not going to be wasted.

Dr Ali was thorough, compassionate and knowledgeable. I felt listened to and that's quite rare when it comes to GPs.

Dr ali his team are professionals, they are the best, they practice utmost care and respect. I recommend them to anyone who wants to get a perfect care. I am very satisfied with them.

Amazing job receptionists and doctors! The best receptionists ever so efficient and kind. The only issue I had wad with the old practice manager Nadina or Nadona who thankfully is no longer working there. Rude, uneducated and terribly worried about her lunch rather than the patients. Since that person is no longer there the quality of the practice has improved dramatically. Recommend with my all my heart.
Thanks Dr Ali.

My stay in Melbourne had suddenly been extended & I was going to run out of my prescription drugs. I had receive emailed copies of my prescriptions but having the original prescriptions posted to Melbourne would have taken too long. Luckily I was able to obtain an appointment at the clinic and the Doctor was able to write new prescriptions for me. This was after he questioned me regarding my medical history and checking my blood pressure pulse etc. I must admit I was in a bit of a panic and he was very sympathetic & was able to calm me
I was very impressed with the sympathetic attitude of the receptionist and the Doctor.

I have been to this clinic for a while now. I normally saw Dr Ali who always cares for his patients. But last week on Friday Dr Ali was full booking, so i saw Dr Thiloma instead. Dr Thiloma also very compassionate and knowledgeable specially in women health.
The clinic environment is so fresh and clean. The receptionist also very friendly and helpful.
One good thing is I didn't see the lady with ugly eyebrows, i think she's the practice manager but she acted like she own the place.
She was very rude and disgusting. Last time the payment was made by mistake and she refused to refund for me on the same day. I hope i don't get to see her face ever again when i'm there.
The doctor should get rid of her!
Thanks again to all good services and professional doctors.

Was given an appointment at very short notice. The issue was sorted out quickly and I followed the advice offered. Nice modern surgery located inside the shopping center. Plenty of parking and public transport nearby.

Had appointment today with Dr Nejat who was very welcoming, thorough & helpful in recommending medication for my sickness. Will definitely be back. Thank you

Went in to make an appointment, someone had cancelled got in almost straight away. Brilliant!

Called last week spoke to Esther, who was very rude, abrupt and very unprofessional anyway I booked an appt for scripts, as I recently moved in the area and after a new doctor.unfortunately my experience was terrible the rude receptionist didn't book me in.mind you my appointment was a phone consult but I was going to the supermarket so I thought i will go pass and let them know i will be picking my scripts. Got to the clinic and was told i don't have an appointment, i confirmed the number I called she kept on saying (are you sure you contacted us) I know who I called and confirmed the number with her, which was correct she didn't bother to apologies or offered another appointment time.she completely denied the call, that's not the correct duty of care.

Dr Ali Nejat listened to my thoughts and attended to them precisely. He was friendly and very nice.

My experience was very good and informative and the jab was very quick. All and all ifeel i was treated with respect and i appreciate the lengths they went to keep us informed.

Unprofessional. No notification that they require upfront payment before appointment and will not bulk bill because apparently ‘no in person consultation has been had in the last 12 months’. Ridiculous. We are in a pandemic and they don’t accept in person consultations. Myself, my partner and stepson have all used the Northcote office multiple times before Covid 19 and never had an issue. Today 20 minutes before the appointment a phone call is received to pay upfront immediately or appointment will be cancelled. 20 minutes before? ! Not patient orientated. No care or concern of why an appointment has even been made. Profits before people. I use to recommend now I strongly advise avoid.