Swinburne University Health Service

The practioner who saw me was absolutely lovely and would 100% reccomend unfortunately I have forgotten her name. The reason I gave 4 stars is due to the reception which was appalling.told me I needed a mask which was fair and I tried to explain to her I have a redemption which she then further told me to get a mask. I said okay and askes if she had one told me I would have to pay I tried to explain to her I am not financially well off but she did not listen.due to the reasons why I am resempdt I was really stressed out and made the experience more stressful than needed. Was super awkward standing in the waiting room with a bunch of people trying to explain why I was excused from wearing a mask.but on a better note thank you to the girl who saw me and helped me with the intake:)

Got an appointment at a time that worked for me which was great, and the staff were quick and caring. Thank you!

Georgie was amazing. Really informative and supportive. Definitely the best medical experience I’ve had

Went for my flu shot - very quick check in and the nurse and doctor saw me at my appointment time which is great!

The only negative was I was I almost missed my opportunity to get my shot after waiting three weeks because I didn’t have a mask and they didn’t supply any for emergencies!

The doctor was friendly, kind. She gave me a hard copy of immunisation's record. It's really important to me. Volunteers in Swinburne university are helpful and enthusiastic. They showed me how to get the library for free marks and how to use the elevator to meet the doctor in 4th floor in GS building. I appreciated. Love Swinburne university.

Friendly staff with efficient process in place to give staff flu jabs. I was hesitate to sit in close proximity to others in the waiting room and they allowed me to sit in an adjoining room.

Dr Srinath Jayasinghe is the best doctor. I went to see him a few days after I returned from emergency room. He is very detailed, friendly and professional. I will look for Dr Srinath again for future appointment.

Doctor was good, only issue was having to find a mask as they required me to wear one but did not provide one.

I appreciated that I was able to speak with someone so quickly.the session was helpful and relieved my immediate distress. Thank you

Lovely clinic with helpful staffs. I went there to get flu vaccine and staffs also help me to link mygov account with health records and convert my international covid19 certificate.

Its a place to be. Learn lot of skills and get the right support when you need. Very friendly and you can meet from different cultural people. Enjoyable:)

Swinburne's health services have made me feel safe and genuinely cared for. I've accessed mental and physical health services during my student years (and still continue after graduation) and I've never been disappointed! Big thank you to all the staff!

I had a horrible experience with counselling services. I met with Liz Roche and she was so mean and I came out of that meeting feeling worse about myself. She made multiple assumptions about me without having ever met me, and told me that the reason I have no friends was because I talk about myself too much? She had never met me and literally pulled that out of thin air. Terrible counselling and should not have people like that working in mental health field. She said this to me at the height of my mental health issues and only made everything worse. This has heavily discouraged me from pursuing therapy.

Fantastic Team, very helpful and caring. I've had my last 2 flu jabs here and it's been a great experience on both occasions.

It was a lovely visit, the doctor was very attentive and hospitable. My appointment also went smoothly with my issue getting worked over in just a few minutes.

The receptionists on the ground floor and at the clinic are very friendly and efficient, which helped me relax since this was my first visit to the clinic.
My doctor, Sanjeewa was friendly, kind and professional, and I didn't have to wait at all for my session. Highly recommended. The booking experience/process online was easy and straight forward.

The staff at Wellbeing at Swinburne were immensely supportive to me during my nursing studies. Being a responsible student and mother, I struggled with the demands life was throwing at me. I sought help one day. I found myself in crisis, breaking down after a particularly challenging tutorial lesson. Wanting to give up, the clinicians at Wellbeing were responsive, knowledgable and helpful. I finally got through and am SO HAPPY I graduated! The clinicians were instrumental in getting me there and I will always be grateful for their help. Highly recommended!

The Dr. Give his full time to analyse every aspect of my problem. This was the first time I visited a Doctor in Australia and I am happy with the checkup and recommendations. Dr is very friendly. The staff at the reception is quite understanding and helping.

Teleheath experience was not patient-centred. Considerable wait time. Active listening, empathy, making the patients feel welcomed and safe are some of the qualities I would expect from a health care provider. The software used makes us have our cameras on in the waiting time. I personally didn’t like that.

Great counselling services available for student struggling with the demands of higher education. Very easy to access, really helpful counselors and great outcomes achieved in the end. This service really helped my mental health and allowed me to graduate on time.