Subaru Berwick

Customer experience was great with no hassle at all when it came finding and purchasing a vehicle. Friendly staff and made welcome, would definitely go back again.

Jimmy was a pleasure to deal with, super patient non pushy and very accomodating. Absolutely no hesitations in recommending anybody looking at purchasing a car.

Well done guys, thank you!

2nd time we have purchased a vehicle from Subaru Berwick. We found the whole experience including Walley & Sam, to our satisfaction, pleasant, friendly & accommating to our needs.

Very disappointed with my first “Health check and chat” for my new XV.
I had been unable to connect many apps from my iPhone so when I arrived I asked the Concierge if I could have a demonstration of how it all worked after the necessary software upgrade was done.
I also had been told when I took delivery of the car that at this session features and functions of the car would be run through and any questions I had would be answered.
When the service was completed, I was handed my keys, told the phone and apps were now working and pointed to my car. There was no “chat”. The next day my tyre pressure warning light came on, and showed all 4 tyres were reading different measurements and low.
I emailed Subaru Berwick and asked if someone would call me about the service as the service receipt lists tyre pressure as one of the items which had been checked. The service supervisor who rang was very defensive and said it wasn’t really a service, just a quick check. I found his customer service skills lacking.
I will find another dealership for my next service.

My wife and i visited a few different dealerships in the hopes of finding guidance with financing a car.

We got the opportunity to meet with Dana Hachem and the financial team who was able to give us all the information we needed and more. The hospitality and one on one service that my wife and i were shown was beyond genuine and welcoming.

Very impressed, and thanks again for making the time to sit with us through our 101 questions.

We will definitely be returning with our subaru

Such a great experience working with these guys to get my dream car. All the staff was so friendly and very helpful! I traveled 6 hours for the car but wouldn’t have it any other way.

I recently had my car serviced at Subaru Berwick and was impressed with the level of professionalism and good service provided by the staff. They were efficient and completed the service in a timely manner. I would definitely recommend them.

Rang to order spare parts, no one available to take my call, said they would ring back. No one rang back, bought parts else ware.

The staff at Subaru Berwick were very accommodating and helpful, answering all of my questions and providing excellent customer service.

High quality service and efficient! And a special thanks to Kelly for being so friendly and providing excellent customer service.
Larisa.

My brand new outback has an issue with the a/c. They took my car in with no problem. Then when it couldn’t fixed easily, they provided a loan car so I could get by in the mean time. Roman and Caleb are a pleasure to deal with and I can’t recommend them highly enough.

Thank you Subaru Berwick. By far the best experience I've had with any car dealership. Thank you Kris for your patience and service. Will definitely be recommending this dealership to friends and family.

I was impressed with the first service but disappointed in the next. It was difficult to book the next. When I turn up the service coordinators were not friendly and not sure if knowledgeable.

Friendly, reliable service, kind, professional. So far have bought 3 Subarus from here. (One for my daughter, my husband and myself). Very happy to shop here.

From the first visit to Berwick Subaru, Nick was extremely helpful and knowledgeable. Being a woman and going on my own to look at vehicles, at no time did I feel pressured to buy my XV, which was a pleasant surprise. Nick was polite, courteous and never made me feel I was being painful, even when I came back for a 3rd test drive. And I changed the colour choice after the contract was signed - again, no issue and nothing seemed to be too much trouble. Nick was aware that at 55 years of age, I'd never ever had a brand new car, and so this was a big event for me. After signing the contract, Nick kept me up to date and was very quick to respond to an email or text. Ist class customer service is my experience with Berwick Subaru and Nick in particular.

I ordered an Toyota RAV4, but sick of the waiting, so I tried my luck with Forester and turns out I can get one in 3months, ordered one as soon as I found out.

I came to Subaru in Berwick to enquire about the XV and I was helped by Marcel. His knowledge of the vehicle was great. He also answered all the questions I had regarding my needs for the vehicle and ended up settling on the XV-S. I will purchase a vehicle from this dealership as I have been ignored by many others. Thanks, Berwick Subaru

We purchased our Subaru interstate from Adelaide and couldn’t fault the process.

Kris the salesman was amazing and his professionalism and friendly service made the whole experience painless and enjoyable.

Thanks Kris and Berwick Subaru

Purchased a car from Kris, was well looked after he went through the features and made sure all questions were answered. Highly recommend!

Heard lots of great things about this dealership, wanted to go see how good it was. To my surprise, exceeded my expectations, sales staff are very welcoming and helpful. Thanks heaps!