Strandbags

Came to buy a suitcase before heading on holiday. It was during opening hours but the doors were locked despite a lot of staff inside who were doing their best to ignore us. Called the store phone number but no answer. I figured they were doing a restock and came back an hour later. Still locked, still no sign on the door, still a lot of staff ignoring people who looked in the door.

Spent $200+ on a work bag for my partner which only lasted 3 months before metal started ripping and poking through the fabric. This also scratched his work clothes and ruined those, thanks to your cheap quality products! Do not spend your money here, you’re better off buying bags from Shein.

Went here to buy bags. Staff so helpful and polite. Prices is vary of choices. Little advice maybe add one or two staff more just to help in busy hours.

Was flat out ignored whilst younger customers were happily helped and greeted.
Ageism is not a good look, staff need educating that not all customers are under 35.
Anyone older than 35 will be ignored and or treated rudely or as invisible in this store.

Staff need a training for customer service. I ask for help but they seems bother because I cut their conversation. Improved your customer service so people who come to your store feel welcome.

If you are in desperate need for quality and affordable luggae in the CBD, then this is the place for you. The selection is broad with plenty of quality items in a wide variety of colours. If you are visiting Melbourne and have to get a luggage piece in a hurry - save yourself time, effort, money and stress by just navigating here and avoiding other stops. It is awesome.

Great service. I asked for a particular colour travel bag and it was ordered and received from their warehouse in two days very impressed! Thank you!

Total joke. Purchased two American Tourister cases here, both started falling apart after one trip. They are supposed to have a lifetime warranty but when I returned one, I was asked to pay to repair it. I didn't want the product anymore because it was made terribly. Shop staff were unhelpful and avoidant, never getting back to me after weeks. Buy your luggage online.

Great customer service. Everyone was friendly and helpful. Maria assisted us to select the perfect bag and was even able to get us a discount by signing us up to the loyalty program. Many thanks!

Anna is a super star! From my initial phone call to make enquiries about Samsonite up till making to the purchase in-store. Anna offered helpful advice such as not to forget to claim Duty Free on our purchase and also helped set up the locks on our luggage, Then offered the lift instead of using the steps when we were leaving, making for an easier exit. NPS 10

The lady at the counter was very helpful, polite and friendly:) I'm very happy with her service

U can always find a bag here to buy at a sale price:) They have almost everything for all the different tastes.

Good store, great customer service! The suit case that I was after was out of stock and staff helped me check stocks across stores and finally found me a suit case exactly like the one I was looking for.

Good range. If you want to save hundreds of dollars.do NOT take your wife here! The duffle and travel bags are down the stairs. When you do make a purchase, allow an extra 10min. The owner has a cruel sense of humour with employee height and their stock room.

I just bought a suitcase from this store and was totally blown away by the amazing customer service. Everyone in the store was so attentive, friendly and helpful. When you walk in, greetings, smiles and checking on you when you look lost. You just feel so welcome being there. An experience I have never had in Sydney. Customer service basically does not exist there. It’s a rude competition shopping in Sydney. Oops sorry I got sidetracked. Back to our topic. Besides, I found a really good deal. The one I bought was really light and the wheels are really smooth. Such a pleasant shopping experience. Well done team. Keep up the good work. Highly recommend!

I forgot my bank card there and the lady called me till i picked up to make sure i got it back asap (they had my number thankfully because i exchanged an item)

If im not mistaken her name was Michelle and her customer service was AWESOME! REALLY HELP ME TO MAKE WISE DECISION.
U SHOULD COME AND VISIT THIS SHOP U WONT REGRET PRICE WAS AWESOME AND QUALITY OF THE BAGS TELLS IT ALL! LOVING IT! THANK YOU AGAIN GIRL UR THE BEST!

I only bought a cheap wallet, but when checking out I was served by someone called Michelle (I think) and she was absolutely lovely. Amazing customer service. The other employees were also friendly, attentive and with smiles, but my experience with Michelle was really positive and when I visit next I hope I am served by her again. I know from word of mouth the bags are high quality, the sales are frequent, and as mentioned they have amazing customer service. Great retail experience!

Love this place. The staff are all friendly, helpful and non pushy and Emily the manageress is a real delight - nothing is too much trouble

I’ve bought quite a few nice bags and purses from here.however one Marakai purse had a zip malfunction after 5 months of use. I was told they only had a 3 month warranty. I didn’t think i was buying cheap junk, but apparently it is. Won’t be shopping there in future.