Simply Headsets

Super easy to order and friendly, supportive, knowledgeable staff to help me make my decision. The customer service was top notch! Clear communication the whole time from order to delivery. Headset arrived almost no time at all. Highly recommend!

Simply Headsets have been great in helping us set up our new headsets and dealing with warranty/replacement issues. Kim has been a valuable resource and has always been responsive to all of our queries and any issues. Highly recommend.

Amazing. These guys have absolutely nailed their customer service, and also happen to sell high quality products at good prices. The single best online ordering process, follow-up, and next-day delivery experience that I can recall. Keep it up.

Got a set ordered as a private customer - had issues with my mic 6months later and the team at SH was amazing to deal with

I have just received my headset from Simply Headsets. The headset is perfect and works amazingly well. However, I want to talk about the exceptional customer service I received.
Apparently, Startrack courier sent me package in the wrong direction. Instead of Sydney, it went to Perth. When I wrote to the team regarding this, I got prompt replies. They raised an escalation with the courier. I also got email every morning from Sue Port from Simply Headsets on the status of my package. It was really amazing to see someone going above and beyond to track my delivery everyday until I received it.
Thanks again for great service.
My only recommendation would be to stop using Startrack couriers.

My Jabra headset was on sale for an incredible price. Ordered it easily, was given a courtesy call follow-up that was professional and knowledgeable. The order was processed and shipped arriving on time in perfect condition, as advertised. I was skeptical at first, now blown away! Thanks:)

I am thoroughly impressed with the service, communication, and headset I purchased. Simply Headset's phone staff were very helpful, their website easy to browse and make an order, and there was almost instant delivery with impeccable communication to confirm the order details and update on delivery. I especially appreciate the care that was taken to ensure I had ordered the right USB connection. The headset is fantastic too.

Highly recommended!

I was very impressed with Chantelle Taylor's effort to help me on the live chat. But to top it off, Chantelle noticed that I ordered an item which I did not talk to her about and it was the wrong item. Chantelle emailed me to confirm if I ordered the ear pads for the same headset I was talking to her about and let me know they were wrong and changed my order to the correct pads.

This is by far the best customer service I have had from a company while buying online!

AMAZING company! I placed an order on Sunday, then received a follow up call on Monday and my item arrived on Tuesday! What more could a customer ask for! I highly recommend Simply headsets, excellent customer service and super fast shipping, thank you so much!

Got a call from the support team/customer care team checking in to make sure that the products I had ordered where correct and to confirm delivery, this was great in it's self to know my goods where being shipped, but the best part was being advised that I could save money if I purchased both products in a slightly different way.great products, great customer serve team!

Excellent experience. While other sellers (who shall remain unnamed) list items as in stock that they don't have, and you then have to fight for tracking details that don't exist or to get a refund, Simply Headsets have stock and ship it FAST.

Amazing Service!
I made the purchase about two months ago, while I am still a little undecided about the product that I chose, I compliment Chantelle and the Simply Headsets Team on the wonderful and intuitive service.
Chantelle took the time to call me by phone to ensure that I received the best possible service.
I have also used Simply Headsets in the past and all of my experiences with their service have been great. I would gladly recommend to others.

What a team - from the initial phone call to the after-sales, service was amazing! Really helpful with recommending the right solution for our business. The webstore is also full of really useful and insightful information - the team has taken the trouble to evaluate each product. Well done.

EXTRAORDINARY SERVICE!
First experience in dealing with them.
Thank You Larisa for such professionalism. I wish there were more companies like this company!

Excellent experience. While other sellers (who shall remain unnamed) list items as in stock that they don't have, and you then have to fight for tracking details that don't exist or to get a refund, Simply Headsets have stock and ship it FAST.

Had some problems with the headset I ordered and after being told I can't exchange it due to COVID, I was contacted by customer service who rectified my problem and agreed to an exchange. Overall ended up being a good result but be mindful of the updated return policy during lockdown.

Great business, web buyers use with confidence. They provide excellent transparency of stock levels during Covid-19 situation to avoid disappointment. They answer the phone, have time to give good advice, and just provide high level customer service. Thanks!

WOW. Ordered with express shipping and fairly stated up-to 5 business days, and even during COVID, I had it in my hands less than 2 days later.

I highly recommend this place. I bought a device here that did not deliver what it promised in the spec. Simply Headsets was incredibly helpful in organising a replacement. When that turned up and had the same issues, they did not argue and were perfectly fine to give me a refund. That got processed with no issues. I must say this is excellent customer service and I will highly recommend and be back for my own needs in future.

The customer service and support that Simply Headsets provide is exceptionally good. I was impressed and now choose them as a preferred supplier for myself and the organisation.

Great product knowledge, 'on point' customer service, immediate resolution to the one issue I had. When I was less than impressed with a product I bought, SimplyHeadsets (who contacted me!) facilitated a return and replacement with a superior model.

It's hard to find good service sometimes, but SimplyHeadsets has it in spades and I've had nothing but positive experiences.