rebel Doncaster

Great service by Molly. This is the second time she has helped us and provided outstanding customer experience. I picked up a new shoe yesterday that was faulty and she provided great assistance in getting a replacement shoe to be kept on hold in Rebel Emporium as that was the only pair in the size I was looking for left in Melbourne.

This store never disappoints and goes above and beyond to assist everyone.

Outstanding Customer Service by Kaitlin!

I’m writing this 5-star review in appreciation of Kaitlin (I hope I spelled that right), a sales associate at Rebel Doncaster. She demonstrated exceptional customer service by helping us find the right size basketball and facilitating a smooth return of a previous purchase from a different Rebel store. Her kindness and expertise turned our shopping experience into a delightful visit. Big thanks to Kaitlin for her outstanding support!

This store is Huge & picture perfect! All staff were genuinely friendly & helpful, fast to offer help & advice. I found & finalised 3 different items in 5 minutes, and then out the door.

The worst store manager ever seen! She introduced herself as Molly and did not provide her family name or her line manager contact although I insisted. She ignored my concerns regarding my son's safety with a broken bike brake. It was frustrating that the staff had initially advised me to bring the bike for a replacement, but the manager dismissed the issue as a miscommunication.
This kind of behavior is totally unacceptable from any store, let alone Rebel store, especially when it comes to matters of safety of kids. My son was about to hit a wall (as the brake didn't work) if I couldn't catch him on time. It is disappointing to hear that the store manager was not even willing to take responsibility for the miscommunication and provide a solution to the problem.

Sammy is the best! He is so lovely with my daughter - my daughter always wants to go to see him when she needs new runners. Not only is Sammy helpful he is also very knowledgeable and patient. We will keep coming back to the store because of Sammy ️

Finally the Nike Free Run 2 shoes gave out which led me to Rebel Doncaster for a new pair of high end runners.

The store was clean and well presented with thoughtfully laid out sections of apparel. Nice energy and general ambience. Whilst I waited to be attended to, I browsed the shoe range and frankly was overwhelmed with the options; admittedly I know little about new runners (the Nikes were 10 years old). David then politely approached me and explained the nuances of my preferred options, honestly and openly with warmth and genuine interest, without bias. Following an accurate foot measurement I tried on several pairs and went with the Asics Gel Kayano 29. Brilliant shoes!

Online shopping may be convenient, the faceless nature appeals to some.
However if you genuinely care about your feet, want a fitting and great advice and service, go to this store and ask for David. You will not be disappointed.

Lastly, the interactions between David and myself were happy and friendly, these connections are remembered fondly and are something not found in a few keyboard strokes when ordering from suppliers who really cannot be trusted.

Thank you again David, I wish you all the best Mon Ami.

And support your local Rebel Sport Store! Real people with real care.

Big thank you to Kieran helping out with the basketball shoes today. Kieran displayed exceptional customer service and was super helpful. Definately recommend him for his services.

A huge thank you to Doncaster Store Manager - Mason - who resolved my complex Fitbit issue with cheerful efficiency, great patience and impressive professionalism.

Let's start with the pros. The range of products is pretty good and the prices are decent. Store isn't fully clear on where men's and women's sections are, however the mannequins make a good guide.
Customer service is a major minus. I've visited this store a few times over the past while, and each time the service staff either don't care to talk to customers, too interested in gossiping with each other or are drawn to people who look the sporty type. I've never been greeted by staff upon entry or asked if I needed help, and the only time I've engaged with them is upon purchasing an item (which I found on my own). My server still seemed less than thrilled to be there.
If you are good at finding what you need on your own, not a problem. Otherwise, try another store.

Customer service was excellent and staff very friendly and helped with my enquiry, they suggested some football boots which i will be purchasing in due course

My 10 month post-operative foot required special fitting. Across 9 months I’ve had the most professional and experienced staff fitting me at Rebel. Second time was a brilliant and knowledgeable guy called Jimmy (Priyakant). He went above and beyond, leaving me so impressed by his knowledge and ability. I will definitely get him to make recommendations and to fit me from now on. Such a refreshing change to receive such great service. The range at Rebel is also awesome.

Very easy to deal with and friendly staff when we had to exchange items that we found defective

Rob was amazing in helping me find a nike shoe that was really good for me he knew everything about all the shoes and was very passionate in knowing all the specific details on all the running shoes and recommend having his help.thanks for your help Rob.

Recently been served by a young worker named Jye M, at Rebel Doncaster.

I was going in to get a pair of new Under Armour runners.
I probably spent half and hour looking for the right runners, for Jye to go out back to find the pairs of runners for me as I was being indecisive.

In the end we found a pair but I think this young guy deserves an shout out due to his patience and great customer service (going the extra mile).

Happy with my new runners ‍️

The store was ok, but not many items in stock. But most of the staff did not know what items they had and where they were located. I had to ask three staff members before one could help. The other ones just guessed rather than say they didn't know. Quite annoying

Came in to buy a Nike Tech fleece and they were all out of large size. Bit unfortunate but the staff were very friendly and ordered one to my house. Definitely will be coming back

Literally had the worst customer service of my life from Mikaela today, and watched her be rude to other customers too. My sister and I were speechless. I don't expect sales people to actually make my day WORSE. No wonder people just shop from Amazon

Came in to buy shoes and had a young woman give great service and knowledge. Walked out happy with new shoes too

Not alot of stock or no stock at all regarding shoes.
Staff friendly but you need to speak to numerous staff members so they know what you are asking for.
In the end went to Big W and brought my shoes there.

Terrible customer service. You would think your staff would go out of their way to help you out. Especially when it comes to looking to potentially buy a weight set.

All I got from the red head girl that worked there on the second floor was “Nope don’t have it. ” I even asked her if another store has it. All I got was a “Nope. ” Didn’t bother to check the system and did nothing. She couldn’t care less and goes to show how Lazy, Rude and Unprofessional your staff treat your potential customers.

Also there is no point in going to complain about staff in store because it goes through one ear out the other.

I went to Northland instead and got better service there. At least they were professional enough to actually put in the effort to help me out rather than the God Awful service at Doncaster. Definitely not recommending my buddies to go to your store anytime soon.