Quest Cheltenham

I highly recommend Quest Cheltenham
I have stayed in a lot of motels and appartments l cannot fault our studio room It’s very clean, staff are very friendly and helpful. Fantastic location

Quest Cheltenham didn’t disappoint, comfy beds, spacious rooms and amazing friendly staff. Best location - stroll to the beach and perfectly situated for a round of golf!

The Owners and the whole Team are really nice. Outstanding service and quality. The whole Apartement (booked a 1 bedroom Apartment) was very clean. I can highly reccomend this place. The location with nearby shops, a Mall and public transport is really good. Just a 20 min drive to the city if one choose to take the car.
Thank you to the whole Quest team for making this a pleasurable stay.

Always very happy with the service. The rooms are clean and spacious. Their friendly, efficient and courteous staff always make you come back. Keep up the good work Quest Cheltenham!

We spent our holiday in this hotel from December 29 to January 1 2020. Now I understand that it’s their policy that the primary guest should have a debit/credit card upon check in that way they can place your AUD $100 on hold for security bond: however, I have an international card that time and they never gave my money back. They are insisting that they never took my money but it’s showing in my transaction history that they took my $100 a day after we checked out from the hotel. What’s worst is that they are pointing me to my bank for dispute. How can they possibly run a business like this? It’s clear that they are scamming their international guests. If you’re planning on staying in Melbourne never EVER stay in this hotel. They lack basic knowledge on how to handle debit cards.

Too loud and below average room. You can hear neighbors and doors closing all night. It was clean so good for that but we wouldn't stay again because the noise from neighbors and the street was too much and also it was just an old room with stained lampshade and paper covering something in bathroom ceiling and in general old.

Fantastic customer service from Jade for a conference and catering. Highly recommend this venue.

Fantastic. Great service. Very clean and staff were more than accomdating to all of our requests

Always stay here when travelling for work. The apartments are nice, clean, bed is comfy by hotel standards and the staff are always friendly.

The rooms are clean and the beds are comfortable, but that's about it. There's not much else.
OK for a business trip but not really a place you'd stay at for a holiday.

The service is second to none! They really go above and beyond to make you feel comfortable while you work away from home. Can't say enough good things about them.

Great service, nice rooms with your own washer/ dryer in bathroom. Restaurants nearby who charge back to room for convenience. Handy grocery store right next door, gyms close by and service station just around the corner. Very helpful reception girls warm lobbies and quick elevator. Very happy.

Everything you need. Clean room. Good selection of local restaurants. Could have done with a free bottle of water though

Nice stay, close to all the action. Really professional and courteous staff. Unfortunately no swimming pool but that's the only negative.

Good value serviced apartment, clean, well equipped, very pleasant helpful staff. Off street parking and close to an excellent Kebab van!

The room was very well presented with plenty of space. Staff were friendly and helpful. Thanks!

Disappointing stay, substandard hospitality for a Quest property. Stayed with family including an infant for 4 nights in a 1 bedroom. The mobile website describes the rooms having a spacious king sized bed, but the room we were allocated had a queen, which made our bedding arrangement a little difficult. The staff weren't overly helpful, and out of desperation we opened a sofa bed to help get the kids to sleep, but had to argue with staff to remove the extra charge this would incur, informed after telling them if my predicament. Not exactly helpful, and this is after ringing their central reservations to make the booking, being redirected to call this property directly to confirm all costs for the children staying. Was offered a car parking spot at extra cost on check-in, when it was offered complimentary when booked. Had to bring that to the staff attention as well to remove the cost. Swipe card to carpark stopped working after one night which had to be fixed. Washing machine and dryer did not work in room, and the reception staff could not help. They even suggested I look on the internet for help on the particular model, which I did to find the washing machine unserviceable. This happened on the first night of the stay, got told that room service staff would follow up the next day, but nothing happened. They suggested I just use the communal one with not much care, but with small kids half of the point in staying in such property is because it reduces the trouble of leaving the room. The overnight staff appeared to be overworked, not shy of hiding this fact, which was reflected in the level of service. I ran into another customer checking in who was allocated a room, with working key card to get in, which was occupied by someone else. To think that could happen to the room I was in with my family was rather frightening. Unfortunately there aren't too many alternatives in the area to stay, especially with the convenience that the location of this property offers, but if you can help it, recommended to look elsewhere unless things change. I left some feedback including the above in their automated follow-up survey via email, but no response even after waiting 3 weeks, which reflects their level of care. This is a stark contrast to other Quest properties which respond to booth positive and negative feedback rather quickly.

Very good
The friendly staff and cleaners come and clean your room every day and re stock the sope everyday

Room was clean and comfortable. Wick freind check in. Bus service was great the lady driver was wonderful

Location is near train station and nepean hwy. Rooms are comfortable enough. Lots of good takeaway food options nearby, also iga