PVCH GP Super Clinic / DPV Health Medical Centre Mill Park

The reason for my low review is simply because the lack of respect of patients time this clinics demonstrates.
Do not visit if you don’t allow at least an extra hour.
They are good with health care but the waiting times are frustrating. First appointment of the day and still waited 40 mins. It shows a lack of respect for patients.

Waited 2 hours to be seen, make sure the receptionist marks you off when you arrive as you could be missed even though you ‘checked in’.

Dr Jhelum at DPV health is talented and very easy going. She cares for her patients and remembers every details from previous visits. She makes the patient feel comfortable and her advices are practical and genuine. She has excellent knowledge on latest medicine. She is good listener & understand patients pain. I highly recommend.

I was told by my podiatrist to contact my doctor re a care plan. Today I spoke to Dr Amed who informed me that the phone consults were for SICK people and that I shouldn’t have called. I was doing what I was informed to do. I was so disgusted with that reply that I won’t be returning to see him, I have been going to the clinic for years. Terrible!

I attended multiple times. Initially I found the treating Dr attentive. Later the opposite, failed to do basic things like medication reviews. I changed GPs. The practice would not give me my medical records.

Management of this place really needs to see this. Your clinic has great doctors. But. You book an appointment. You arrive 10 min earlier. They make you wait an hour to see the doctor! And this happens almost every single time. It’s an absolute joke! It’s called appointment for a reason!

Absolutely fantastic doctors. I went to see Dr Syed Arif Ahmed and he was very kind and knowledgeable. My 3-year-old son and I have also seen Dr Jhelum Paralikar previously who was also great to both of us. The receptionists are always lovely and I would recommend this doctors practice!

Very helpful and caring. The receptionist Gabriella was very empathetic, kind and helpful. The doctor was also great and had a very good bedside manner. We had a very positive Telehealth appointment experience.

Telehealth phone call did not occur at all. Receptionist phoned 25 minutes after scheduled appointment, to say the doctor would call me. She never did.

Waited over 45 minutes past our appointment time with patients coming in with no appointment being seen ahead of us. Reception staff very un helpful and hard to understand. Will not be going back here.

Great service, easy to get an appointment.
Lovely staff, peace of mind when you have an unwell child with any sort of cold or respiratory symptoms.

I went to this clinic around a month ago. The clinic and the doctor, Shiraz Mahkri, were very respectful and understanding. When I first approached him, he seemed very calm and outgoing, and then we discussed my issues. Throughout the whole appointment I had with him, he was listening to each little detail. He then came up with solutions and it has helped me so much. Thank you. I am extremely grateful. Thank you so much, Shiraz Mahkri, for your lovely work towards helping me.

Usually have a good experience with staff however they have changed processes at the Respiratory clinic and was very disgruntled that I was late when I arrived on time and was waiting in the car. I apologised for my error as I didn't catch his instruction over the phone earlier. After that, the doctor hurriedly checked my son over and just gave me my carer's certificate with very little tact in my opinion. Made me feel very small about getting my sick child reviewed or assessed when GP would not even see him because of symptoms. Disappointed this morning.

Do not recommend going to DVP Respiratory clinic if you are unable to get an appointment with your family gp. I had a sore throat, couldn’t go to work and also needed a medical certificate. I made an appointment online and they called me twice to confirm if I will be showing up to the appointment and what’s the reason for my appointment. Prior to arriving I completed the new visitor form with all my details etc. I arrive 10mins before my appointment and the security guard says they have been waiting for me as if I’m late. The clinics was not busy. I arrive and the nurse asks me the same questions they’ve asked over the phone. The doctor finally comes and asks me if I want my throat checked or just the medical certificate.
Yes of course I would like to get checked.
He tells me to stand up so he can check my throat. After a quick check, he goes to get a medical certificate and hands it to me then walks off. Never have I ever been looked at in a judgmental way or been checked in a rushed way. Do not recommend visiting. They’re rude, unprofessional and don’t give you the medical attention you deserve as a patient.

Excellent service and lovely staff. I had appointment at respiratory clinic in person & over the phone too.in both ways the service I received was so good. The staff was very helpful, efficient & professional. Thank you to the doctor & staff for providing such a good service & a fantastic customer service experience as well.

A welcoming place to begin with. The staff we're very friendly and professional both in person and in phone conversation. They
accomodate me even in a short notice. The staff nurse see me straightaway soon as I aarrive. Highly recommended.

Had to get blood test and ECG a very unorganised nurse who seemed very unsure of what to do completed ECG before I dressed she brought in next patient (female) who was embarrassed as I response was a nervous giggle from nursecontacted centre and was assured I'd get a call NOTHING Obviously not concerned about patients privacy

Worst experience with their male receptionist name Naresh. Never let patient finished talking and had full on argument about new patient registration form for full 10 minutes! At the end of conversation and he never forget to blame and offend patient about the error on the form rather than providing solutions on problem. 0 customer service 0 patience compare to admin staffs.

At DPV Health Medical Centre-Millpark,
I see my Endocrinologist Dr. Henry Wong and My Diabetes Nurse Reeta Singh, both are amazing. I also have my blood tests done there. They have a great team at Reception, they always greet you with a smile and are very helpful.
Place is bright and clean, plenty of free parking. I would thoroughly recommend this place.

If possible I would give DpV milkpark clinic zero, this is the worst medical centre administration I have ever seen… They would have hire more responsible staff specifically the receptionist. I have been waiting for last 3 month for my daughter’s medical records transferred but they are giving me excuses. I have to filled up my request form and two times they have no idea where the request forms are. And third time I am still not sure they already send it or not. My daughter has a condition where she need to see child specialist and without the documents I couldn’t make my GP understand why I daughter need child specialist. And Right now after 5 appointments they don”t even have my daughter’s details. WoW. They actually made me clinically depressed…