Prahran Amcal Pharmacy

This place is located in a challenging spot. But, no matter what time I come in to see them, and no matter how long their days have been, I am greeted with a smile and leave the store with a smile. Every single time. And that's just really kind of nice.

Liz is so lovely, helpful and considerate of my needs. I called the store for some advice and had a lovely conversation with her. Thank you!

Always nice and really helpful, I moved away a while ago but still go here when I need a good chemist:)

Liz and the staff here have been splendid to deal with. Honestly prefer this over my local pharmacy. Quality service by unmatched professionals - strongly recommend this place!

Absolutely nothing but good things to say about the team at Amcal Prahran! I have been receiving timely deliveries from them for over a year now, their responses are always prompt and have even emailed back within actual seconds (? !), which still blows my mind.

Liz and Louise are both absolute gems, they try their best with the changing landscape and have always kept me up to date, asd well as taken the time to talk to me over the phone whenever required.

Camille has also taken a few of my calls too, and has been a blast to talk to!

Thank you so much to the whole team at Amcal Prahran for being a radical, pain-free pharmacy to deal with!

Prahran Amcal is the best pharmacy in Melbourne hands down. The amazing service from Arash and Liz is fantastic and next level, they always go above and beyone for me in so many ways and I am very grateful to them. Tiana is also a bright spark, as are the other staff, always so happy to help. I have been going to this pharmacy for about 15 years and It is honestly amazing. I also recommend it for Medical Cannabis, once again Liz is very knowledgeable and they navigate the whole dispensing of this so well. Particulary helpful for newcomers on their cannabis journey. Thanks must also go to Leanne, who delivers the medication rain, hail or shine and she is also lovely. In 15 years I have only had positive experiences, and would say this pharmacy is an important part of my overall support team.

Literally the most useless pharmacist I have ever encountered. Unreasonable, unreliable and utterly incompetent.
Other staff members are fantastic

I dealt with Elizabeth when I went to get my script
She was very knowledgeable young lady and nothing was a bother
10/10 recommend

Really bad service can't even be honest.truth goes a long ways. Considering there are T, C that should be meat under Law.
Over $800 in orders told was sent on the 10/9but still no tracking number over 24hrs later.
Next to contacting the pharmacy banner they run under.someone should be held accountable. Misleading patients and unconscionable conduct
Patients can be physically, psychologically or financially affected by misleading conduct, and these effects can be long lasting. It is essential that patients be given honest, accurate and complete information in a form they can understand.

Under the Competition and Consumer Act, members of the medical profession must take care not to:

mislead patients relating to fees, procedures or outcomes
use misleading advertising relating to qualifications, area of expertise, fees, procedures or outcomes
act unconscionably by acting in bad faith and deliberately taking advantage of patients who are disadvantaged by:
ignorance of important facts that you know but they don’t understand
financial problems
infirmity or age
lack of understanding of the nature of the transaction
lack of assistance or explanation when these are necessary
a special disadvantage that impairs their capacity to judge what is in their best interests, such as English being their second language or situational factors causing a lack of practical alternatives.

No issue for months, seemingly great and well mannered staff consistently ordering and receiving medication without any issue.

Couple weeks ago was sent an incorrect order and forced to pay for both their mistake and to send a replacement facing multiple delays on each delivery. (From their end not Australia post)

In attempting to contest that they should instead pay for their mistake (later learned wasn’t even a mistake but stock shortage and didn’t bother to check prior to sending out the initial order - as well as lying about stock for replacement later on) was faced with them unconscionably holding out and applying delaying tactics to exert pressure until I relented and acquiesced to their ludicrous demand. Held at complete hostage by supplier of my medication. They’ve refused to negotiate amicably on any solution and called my request that they instead pay for what wasn’t even an accident but intentional action, unreasonable and offered to transfer scripts which to my knowledge cannot be transferred …. (Arash via email utterly unconscionable, the older sounding lady with (Scottish?) accent - utter mole of a women)

The staff are lovely and very helpful, And are so nice to talk to, Can't express how much they help. Thankyou

Terribly rude and unhelpful staff who cannot be trusted to do their jobs. I called in advance to secure a specific item and they lied to me over the phone and said that it was available and in stock. When my partner arrived to pick it up shortly after they then said that they did NOT in fact have the product we needed and tried to sell us a more expensive alternative (not the one requested by my health care professional). Do yourself a favour and take your business elsewhere.

You get service with a smile here. Liz is amazing, She is so professional and she makes the process so easy and fast. She will always try to help you and she will serve you with a huge smile. Thank you Liz and Amazing staff. P. S Rosey is a pro too. Thanks girls. Gary Soliman

Head pharmacist has no bedside manner or concept of politeness, refused to dispense medication I had a script for even though I’d called up to check it was okay first, proceeded to be condescending, short with me, made me feel embarrassed and was totally unhelpful.
Went to Priceline down the road and they dispensed the medication with no problems, strange.

The service and attitude that my partner dealt with the other day from one of the workers Katherine was disgusting. The way her tone changed when my partner mentioned the medications she was after is NOT on - people who are already suffering anxiety do not need to be put up with being belittled on the telephone.
I hope Katherine is spoken to in regards to how to deal with customers in the future or sacked if she can’t get her act together

I live in WA and my husband and I order two products regularly from Prahan Amcal. Our experience has been fantastic, so much so that we prefer to order our medication from them vs the WA pharmacies that stock the same product. A special thank you to Liz who is always so organised and friendly over the phone.

Best pharmacy ever.
Will go above and beyond to meet your requirements and quick service, in particular considering how busy they are.
11/10
Thanks!

I've dealt with many pharmacies in the past which were mediocre at best but this one is different. Each time I've spoken to LIz she has gone out of her way to help a complete stranger, definitely recommend.

Worst pharmacy don't take their job seriously you pay express pharmacy fees to have a medication asap and they dont take you seriously at all even when you try to chase it up and they are just casual about it oh yeah "we are so busy atm" with a different reason every time
Then hire more people or don't charge a hefty pharmacy express fee

Unfortunately my experience at this Pharmacy was just horrible. Staff was rude, not wearing their mask correctly, not able to assist or knowledgeable on how to process a refund and then I was threatened by them to call the police on me if I don’t leave. Absolutely just horrible experience.
We live in a world where customer service and attention seems to have disappeared. Just embarrassing!