Pizza Hut Caroline Springs

Disappointed by a lie. After arriving at the store approx 5 mins after the online order system that my order was ready to collect I was told that the order was still in the oven and only 3 to 4 mins away. All good, I was happy to wait. 3 to 4 mins quickly (actually slowly) turned into 15 to 20 mins. Left absolutely disappointed. Not even a sorry for the wait or acknowledgement when receing my order from the same person who told me the 3 to 4 mins. 2 stars because the wings were actually well cooked. I can comfortably state that I will not be coming back.

Just ordered 2 pizzas in store. Couldn't hear the worker, very hard to order with the store noise and masks on, and they didn't put on the ninja turtle sauce. Disappointed!

Yesterday visit this store after a long time.customer service was awesome and staff was soo friendly,
there was very good deals.tried creamy chicken alfredo pasta after while.it was soo yummy and corona beer was soo chilled.visit you guys soon.

It was really a fantastic pizza. Good service and recommend to all that you must visit at least once

Pizza hut food had lots of deals available for family. It is much cheaper to order online that the ubereats

No value for money you pay. The sizes of pizza are microscopical, plus they charge 5 dollars for delivery. All together everyone stays hungry and forced to order something else. Would not recommend to order.

Worst customer service, rude, hopeless staff. Do not order from this store. Complete wastage of money and time.

This place is absolutely atrocious, from the customer service to the food. I walked in only to get greased off by 3 workers like I just did something wrong.not only that, the sniper dot heads got my order wrong and no gloves were in use. Absolutely disgusting hygiene, if I called worksafe they would shut this store down just because how dirty it is.this place needs a refurbish from the workers to the environment, I would not recommend this place even for the homeless.

Absolutely the worst customer service I've ever experienced. I was charged on my account and never recived confirmation email, waited on the phone for over half n hour. Was told I needed to pay for it twice and then dispute refund. Will never ever be using pizza hut ever again, this is the second time I've had payment issues with them.

Timing was spot on, pizzas are what u expect in terms of qualiTy from a pizza hut. Deep pan is a must try

I ordered delivery on Sunday night paying additional surcharge though got the delivery after 1.5 hrs. Pizzas were cold and the base wasn’t as expected. Will never again order from this place

Seriously I have been there 3 times. I don’t know how they selling pizza still, Staff doesn’t no how to cook pizza (lack of training)

Another time I had chicken wings, half of the wings not covered by sauce

This place is extremely poor service. Come to pick up my online order, one of the staff come up just as for my name and did not even make an eyes contact with his customer, did not even talk. Look like this the way they serve their customer now.

First time getting Pizza Hut and really disappointed with the service. We ordered a delivery which came 20minutes later than they said it would. When we called to see where the order was they hung up on us on more than one ocassion and didn't apologise once.

Only the delivery man was nice enough to apologise when he arrived, however, we won't be ordering from here again.

I have just bought a pizza from here and it looks like a 3 year old made it.
All the cheese has come off it with each slice we tried to take out

This place is late for home delivery not once not twice but 3 x if they text that it will be in my place at 7 pm it seems to always come 15 minutes after. And they don’t even apologise when u open the door for them
It’s like nothing happen, and when they have special if you buy 2 most of the time this happen Tuesday and should get the second free you always need to check your receipt as they will still charge for the supposedly free too. Hopeless
How sad there is no more customer service

Pizza quality is not at par. Sometimes cheese didn’t melt on pizza and they already packed in the box without checking pizza quality.

Unacceptable customer service from the management team, they couldn’t even get a simple order right, ordered family pizza and they delivered me large pizzas whilst still charging for a family.

They pack it with flavour and it’s by far my favourite. Very nice service and food is like no ones every tasted if I had a choice of what I would eat it’s this

For the prices of the pizza's i gotta say there great pizza's you and few friends pitch in $2 and you can buy $5 pizza or larger pizza for $10 to feed u all its really good for the prices. For those expecting equality, remember the pizza is not $100 right? You go to resturants for that.