Phoenix Alternative Body & Soul

I'm from Melbourne visiting my Mum and Nanna. I came to this store to make a purchase on behalf of my Mum and ended up buying a few gifts for some of my very good friends. The service I was provided was incredible and so many genuine thought out suggestions were made into what I was looking to purchase. I didn't feel like I was being pushed to buy anything I didn't need. Also, I ended up purchasing a membership card as I intend to shop primarily at this store in the future.

Fantastic shop with knowledgeable, super friendly staff. Really awesome range of things to purchase too. Love it here

Staff have a very friendly approach and have respect for people's different interests, values and beliefs.

Went in on Friday to purchase some crystals and had the best and friendly service here, will be back. Thankyou

The girls were so helpful and welcoming & i asked about meditation and drumming circles, so much available on offer, love it here, can’t wait to see what’s on
offer in the future ️

I came in earlier today with a friend and the lady working was incredible.
She was very knowledgeable and helped my friend *not* pass out. Gave her a chair and was very hospitable.
Love this store, will be back soon and I highly, HIGHLY recommend for anyone looking into spirituality.
Love the witchy energy the lovely lady gave off.

I had the most amazing and accurate reading with Julie and having my mum come through was outstanding. A wonderful connection from the start which left me lifted, healed and energized.

Recently I had a card reading with Janee what an amazing experience she was spot on with everything and I got something really special out of the experience, Heartfelt thanks Janee

Cannot fault this place. Renee is AMAZING. You can tell that this is their passion. Cannot recommend this place enough. They are amazing. I love it.

Rob, Julie and the Phoenix Team are an incredible bunch of souls with amazing and beautiful energy. I have not missed a sound healing in the past 2 years and I look forward to it every month knowing I’ll walk out feeling calm, energised, and more clear headed. The shop is also incredible and full of beautiful products to make your home feel like a cosy cocoon and a safe spiritual space. It’s my go to place for incense, palo santo, crystals, singing bowls and tarot cards. I highly recommend checking out Phoenix Alternative and their services.

Super friendly staff, the whole vibe of the place was super warm and welcoming! Good prices too:)

10/10 absolutely recommend to anyone looking for crystals or anything related to spirituality. The staff are amazing and take great care of all the stock and keep the store well maintained while also providing a deep insight and good general knowledge to anything and all question you could think of related to their stock. The store provides a very calm vibe and I have spent very many dollars their?

I love this shop and always feel good after a visit. Love the range of oils, crystals, cards and other supplies. The Sound Healings are great. I have had some amazing spiritual connections in this lovely space and find the staff, and especially the owners Rob and Julie, to be authentic, friendly and kind. Highly recommend.

Only store of its kind Ballarat. Also offers a range of classes and activities. Staff always helpful and knowledgeable.

Went there a few weeks ago and the experience is still bothering me so I’ve decided to review. I have never once felt uncomfortable or pressured in that shop (even by the previous owners) but the male shop owner came out from behind the desk, shuffling a deck of tarot cards and was lowkey criticising my decision to buy a $2.50 pack of incense instead of a more expensive. Yes I know that cheap certainly isn’t better, but if you’re so against it then stop stocking it! I’ll be going to Lotus Oils or Your Mantra from now on.