PETstock Ormond

Staff are polite enough. Don't know who's managing the place though. Signs for the bird cage don't match. Prices was a big pain in the neck
Said clearance$27 for $77 bird cage
Signs were up for a week so I came back to purchase them but none of the signs matched I said ok. I'll have the $35 one then. I was informed no cages were available matching the signs
Super annoying when prices don't match anything and then they don't even get changed when you tell them and come back a week later still the same

These guys are great! 4 star simply because the selection of cat toys is very average lots of the same same not much in the way of new cool things for your pet.

Staff are Ace.

Love this shop and it’s gorgeous cat. Very friendly staff, who helpfully will offer to carry heavy items for you.
Go in and be sure to make time to say hi to the cat!

Love the dog baths here, a small price of about $12 I think for unlimited time including always having oatmeal shampoo available for use even if it's not in the machines. Staff are very friendly and knowledgeable and always happy to help.

Best advice and customer service I've had for ages from any shop.
Ella was so helpful she fitted our fur baby with a perfect harness and gave me the best advice.
Thankyou for the excellent customer service!

Good range of products and very friendly helpful staff. Prices on par with other pet warehouses. Right on North road with parking along the side street. Also has hydrobath facilities.

Ran to Petstock at 7pm as they were shutting up - Bailey was so kind to reopen the roller shutter door and let me do a quick shop. Thanks so much for a great customer experience.

We went in to buy anti pull harness and the server took the time to give us pointers on training both our dogs. It’s changed the dynamic and fixed quite a few issues we were having. Top service!

Amazing service, great amount of stock and they have a store cat who is beautiful. They have a dog washing service and delivery/click collect options with somewhat extended hours so very flexible.

Really helpful and friendly staff, great range and other services on premises. Generally parking in the area is easy but it is on a busy road, convenient to drop past on the way somewhere.can be pricey though

So proud to be working with PETstock Ormond! They are such a great customer of ours and we are so happy to have the range of Bell & Bone Dental Sticks and Collagen Sticks available in store.

Good service, large range of food & other pet needs. Love their loyalty discounts - great value.

The staff are always friendly and helpful, and will check the stock for something that isn't on the shelves.

VERY friendly and helpful staff! They really cared about my dog's needs are really gave me the time to detail what I was looking for. I'll return again and again

As all other stores, friendly staff. Stocks really limited due to the times we're in at present. Got a few of the things we came for.

Always greeted upon entry, friendly and helpful staff who seem to really love working there! Great place for all your pet needs!

$12 for DIY dog wash without a time constraint!
Lost 1 star because there was no shampoo, so either the machine run out or its a hack to buy one from the shop. Thankfully, had my own!
Lost 2nd star because the bathtub was filthy from someone else's dog who shed black hair. A bit more thoroughness wouldn't heart anyone.
Will go back, hopefully all will be better!

Very helpful staff with good knowledge about many animals. FYI they usually get new live aquatic plants on Thursdays

Im a regular for now. Have to watch the discount lines and labels. Yes agree a very extensive range. Loyalty programs are great bare in mind they do rotate discounts.fair enough. Purhased 2 x large bags of Black Hawk dog food lugged them to the counter. Questioned the price. Counter staff said "from $105" labels upon checking they don't specify which bags. I paid $20 more. Buyer beware. Caveat Emptor. Cheeky advertising, which even the sales staff agreed. Bordering on Consumer affairs report.

Extremely dissatisfied customer. I’ve been coming here for 4 years (I have a rabbit and a Newfoundland) bought a Kong Jaxx toy on Sunday costing $39 and my puppy had the toy for less than 5 minutes and it’s destroyed. I went back in to Petstock and explained this to the person behind the counter only to be met with ‘we don’t do refunds’ I tried explaining the above and thought it was ridiculous a toy costing almost $40 is so easily broken in less than 5 minutes right in front of my eyes! Will be taking my business to another Pet store as this one clearly doesn’t care about loyalty or us! The customers.