Officeworks Vermont South

I remember visiting Office works, and the staff did their best to help you. Now you have to ask for everything, and the staff just point and tell you the isle number. No customer service, so am going to Harvey Norman to but my laptop now.

Extremely disappointed with the customer service at Vermont south store especially the store manager.
Very rude store manager
Take your business elsewhere

When I am "advised" by Google to make a recommendation, especially to a multinational corporation such as Westfarmers, etc. I just release the standard response.

They are standard. Their customer service is the same everywhere, but I would never rely on staff for specialised assistance. This is why I would prefer a smaller place.

While my response is 50-50 average, don't blame me, blame Google.

Great and prompt service from Christine at printing, saved my bacon with a quick turnaround time. Thanks!

Printing photos should be a happy moment, yes photos didn’t get printed as big as I paid premium price for because it’s my own mistake didn’t understand some of the functions. But staff attitude was really bad especially when I ask if there’s anything they can do to help me. It’s ok nothing can be done but don’t have to talk with a tone and made customer feels stupid. Experience just ruin the day.

Fantastic customer service; Five golden stars; Julia, who answered my phone call when I asked her to check if a product was available in stock at the store for pickup, she was so polite (apologies for calling the store during a busy time) and checked the system and notified that it is available, She also gave me various specifications of the same product available in stock at the store. When I visited the store for picking up the product, there were at least 7 or 8 people behind me in the payment counter queue and I had couple of questions regarding the product and Julia calmly answered my questions without rushing me or getting frustrated that there were few other people in the queue. I sincerely appreciate your efforts. A lot of businesses require customer service staff like yourselves Julia. Keep it up. Thanks again.

Disappointment and appalling experience I recently had at your print section, specifically with an employee named Crystal.

From the moment I interacted with Crystal, I was met with an air of indifference that left me shocked and angered.

I approached Crystal with a simple request to print some important documentation, having previously been instructed to send my documents to a designated email address. When I informed Crystal that I had sent the documents to the usual email, her response was nothing short of infuriating. She dismissively replied, 'we don't use that email anymore, ' and without any consideration for my concerns, she walked off, even directing her attention to the next customer. No alternative email address was provided, leaving me bewildered and disregarded.

Another staff member named Emily, who thankfully stepped in to help me. I extend my gratitude to Emily for her professionalism and willingness to assist where Crystal had failed.

As a customer, I firmly believe that every individual deserves to be treated with respect and courtesy. However, my recent encounter with Crystal has severely tainted my perception of Vermont Office works. Such behavior is inexcusable and reflects poorly on the business.

It is evident that your staff, Crystal, is in dire need of comprehensive training in customer service. They must be reminded of the paramount importance of maintaining a positive and welcoming environment for all customers. As a business owner myself, I won't accept such appalling behaviour and you guys shouldn't too.

I accidentally left my deposit book with $880 cash at the cash registers at Officeworks, Vermont South this morning. Thank you so much to Cathy (I think her name was) and the two young males at the front counter. All the money was still there. Thank you so much Officework staff for being honest and trustworthy. I hope good things come their way.

Fantastic store. Very friendly and helpful staff. Store managers Mandy & Marina are very down to earth, friendly and efficient.
Generous supporters of local community causes too. Thank you Officeworks Vermont South!

Poor customer service by many at the counter but they act like they give a good one. There was an assistant at the counter but on the phone fixing another issue for 7 mins while i was there in front, another one who was supposed to be there comes by after the queue builds up to 5 people but doesnt recognise me standing there first for a long time and decides to go for the next one. So i went back in the line and had to wait. I did not get signal inside to send the email to print, when I told it to her she didnt have the brains to say ' we have free wifi here' but just said, ' i need it in the mail'. Then i ask her is there wifi here, and she says "yes, free wifi". So i look up for free wifi and for connecting i needed a password, so i had to interrupt her small talk with another client for which she replied "FREE WIFI" as if i was already supposed to know that was the password. Before i conected, she tag teamed me onto another one and left the scene. The other one was pretending to buys until i had to ask if she got my email and then she's onto it. By the time i finish up my documents and come to scan, she leaves and another one at the terminal takes her time, prentends to be busy and eventually gets to serving. No courtesy, no thank you's or anything. But have a fake friendly tone on while serving you. Totally uncivilized girls working there.

The staff are very helpful, they go above and beyond for you to solve your problem. I was very impressed by the help of Jordan! I would recommend this office works and their staff to any one!

Frustrating that they don't honour their price beat guarantee. Wanted to match Amazon Australia for an in-stock item, and after 15 minutes of uhming and ahhing their manager refused it. The product met their advertised price beat guidelines, so they were unable to explain why they couldn't price beat beyond saying that they didn't have the training to do it. The only positive was that the junior staff who served me was very polite and helpful.

Instead went to a closeby branch who were willing to honour it. Wouldn't come back here because either training or management is lacking.

Went to get some papers bound (about 1cm thick) and was told to collect later…maybe this or next evening. “We have a lot to bind” though I don’t see anyone working on them. Maybe the staff has finished his shift? T counter staff said “it’s the same everywhere”. As needed it urgently, we drove to Ringwood and got it done under 10 minutes!

Don't go here if you want any printing done. They stuffed up my daughter's wedding invitations they then printed them a second time and she had to pay again. Not any better the second time around either! Such a disappointment.

I had to get a new apple pencil due to damaging my old one, and when my dad came home with a newly bought pencil from this store, they had given him an already opened, dirty and used apple pencil.

At first I was confused and thought they were selling a refurbished product, but when I went in store myself, they simply told me 'It is completely new, we just tested it on another customers ipad to check it works". Then why did you not sell it to the customer beforehand, why sell it to us when it's clearly been opened and tampered with.

A worker named Sam sold it to my dad yesterday, and I'm not sure if he sold an opened product to my dad thinking he wasn't good at english, but I find this quite disrespectful.
Very disappointing. Be careful to check what state you receive your products in, because you never know.

There is one staff member only at the print desk. The manager - instead of helping me when I asked politely for help, told me to just “pop over there into the queue and wait”. I have wasted 30 minutes in and out of the print desk queue. Really the manager needs to take more pride in serving customers when asked.

“Go to K-MART and print your photos guys”worst manager! Customer service 0/10 Vermont office works Photo printing kiosks are horrible not working not connecting I had to try 5 kiosks to print few photos usb not connecting, phone is not connecting, wifi app not connecting to the kiosk and phone connecting cables are broken, told manager (Wendy) about the kiosks didn’t even care about customer and after printing horrible colours and staff said printer needs to clean. Worst manager no apology only said company aware about it. Waste of my time. Spend more than 30mins for few photos

Be Careful! Don't buy any expensive items from this store with the "Extra Care Warranty" as they charge the extra money from you, and when you have issues, they try to avoid you and direct you to the manufacturer.

I bought an HP Designjet and paid $119 for the extra care, and the printer started having issues after 14 months, so I went to the store, and they told me to contact HP. Store Manager Mandy wasn't ready to listen and declined the request even to put it through a repair with HP. Somehow, the store only puts the invoice number on the invoice. The Transaction Number is blank, so when you call the Office Works Head Office, they ask you for Transaction No, and without that, they can't locate the order and you are left with the decision of the store to accept the warranty or not. Abysmal management.

Poor service. Needed print and copy service, got to the store only to be told that the service is not available. Called beforehand to check too!

I bought the Acer Nitro 5, Intel Core i7-11th Gen, 144Hz, 8GB RAM, 512GB SSD, Nvidia RTX 3050 from here and I was very satisfied with the customer service especially the employee Steve. This is a picture of Steve.