O'Brien Glass Tullamarine (Home & Business)

Jeff and Dean did a wonderful job replacing my broken window. They were very quick, courteous and clean. Window is looking great now. Thank you!

Josh was brilliant. Arrived on time and did a great job. Would highly recommend for any work.

Matt came out and was very professional. He was very friendly. He did a great job and even cleaned up after himself. Would definitely recommend him.

Michael Guido from O’Briens replaced some broken windows for me. The windows were quite high up and very difficult to access. But Michael made it look easy and did a fantastic job. He was polite, timely, personable and super professional. I would highly recommended Michael for your glazing needs.

Matthew did a great job when he attended my property, punctual, friendly and efficient,

I hope obrien does employee of the month, cause Matthew deserves it

Eren has just completed the replacement of a broken window at my home. I cannot image a more competent tradesman nor a more personable visitor.
He is a tremendous advertisement for your company which I will happily recommend to all.
Arthur

Zac did a great job he was on time installed the new window with little fuss and cleaned up after himself when finished

O'Brien is a good company and Josh did very good job for me today, he is very kind and patient.

Zak was very professional. Called to let us know he’ll when he would be here and then kept to that time. Went through the options throughly and then removed the debris quickly and fixed the window within 30 mins. Awesome service will ask for him again for all our window needs.

Sale Faaeteete was very professional, a great communicator and gave us excellent quality for value service. My goodness Sale did a fantastic job on our broken window pane. He exceeded his working hours and stayed until the job was complete and that we were satisfied. He is very polite and courteous - an added bonus in my books! He actually worked in this blistering heat we have today! We thank you so much Sale for giving us peace of mind knowing we will feel safe in our home tonight. To O'Brien Glass Melbourne - this guy is a definite keeper!

These guys from O'Brien's Dandenong branch were awesome it took 10 guys to get this monster piece of glass in weighing 225kgs on a 37 degree day. Everyone was friendly, worked efficiently and kept the job very clean.

Eric, from O’Brien Glass Tullamarine, recently installed a cat door for me and I would like to commend him not only for his professional skills, but also for his friendliness and good manners. He is a great ambassador for O’Brien’s!

John was super efficient, helpful and pragmatic. I’d use O’Brien glass again if he was the rep.

Erin did a fantastic job installing new glass into exisiting door frames for our $2 store up in Woodend! Communicated every step in the process and assisted with ensuring business could go ahead as normal while he worked around the customers. He was a pleasure

Eren did a marvellous job. He replaced two windows and unlike others he cleaned up afterwards. Thankful and happy. Good value for money. Great experience.

Excellent customer service from start to finish. John brought All his experience and skill to fit a large window into a frame that had moved over time. His team one the day were very efficient, showing excellent team work and we’re a pleasure to deal with. Would highly recommend obrien, s. Great result. Thankyou.

All, please beware if you are planning to use them as they are the worst company I have ever come across.

My personal experience - My vehicle few safety features stopped working immediately after windshield replacement. I have told them that radar calibration might be needed as per Nissan team suggestion, but they were not ready to agree and they told its radar defect/replacement and not calibration. Because they are not ready to pay for the calibration as part of the windscreen replacement. They even openly told they are not responsible if safety features are not working due to windscreen replacement. Camera and radar connections are critical and both calibrations are required - so whoever wanted to use safety features after windscreen replacement, never opt obriend Tullamarine branch as they don’t know what they are doing.

Please note that security features in my car stopped working immediately after they replaced windscreen/front glass. I have reached out to them and they told its radar defect that need radR replacement and not radar calibration requirement - group of ignorant people (what a timing boss, radar defect/replacement seconds after they replaced windscreen - please note that all features were working just before giving my vehicle to obrien)

I had to pay 350 aud to Nissan for radar calibration after windscreen replacement and all safety features started working again. Thanks to the experienced technical team at Nissan.

If anyone got vehicle with security features, you are wasting your time at Obrien as you will end up paying double the charges due to their inexperienced people.

Few key points about Obrien Tullamarine

1) obrien warranty for windshield replacement is cheating. They immediately told me they don’t know what’s the issue and I have to get issues fixed directly by Nissan and they are not responsible. (warranty - wow)

2) Poor customer service and worst reception - they talk to you properly only until your work is done. They even told me very rudely that they don’t have time to talk to me as the task is done. They don’t care if things are working or not.

3) pathetic technical team - One of the lady at their office even told that radar is faulty and need replacement and it’s not about radar calibration to be done after the windshield replacement and that’s why safety features stopped working. They even don’t know how camera and radar are connected for features within the vehicle. I went to the Nissan and they simply got all things working by calibration. If you reach out to obrien for warranty, they will tell you to for go and get it done from respective car manufacturers.

4) No manager or no responsible person to take care of this branch - I told them for talking to their manager and they always say he is on leave or doesn’t exist. Such a pathetic Center

Suggestion - whoever planning to go with their windscreen replacement, please always go directly to your manufacture or any other providers than “obrien Tullamarine branch “.

I took a bathroom window with cracked glass in to the Tullamarine branch and received great customer service and prompt replacement of glass. Great work.thank you O'Brien's.

Workmanship was A1. Couldn't tell my windscreen was ever replaced. There was some debris left over inside my car though. They could have vacuumed it better. Over all good experience!

A great guy came out to replace the glass on my Saab 900, I think his name was Brendan but I might have forgotten!
Absolutely great guy and did a fantastic job. Explained the breakdown of costs and we had a great chat while the job got done.
Thanks!