North Blackburn Square Medical Centre

My Doctor is pretty good, but the reception, very unprofessional, never calls back after a call drop out, they ask if you can be put on hold and won’t even wait for you to responds. Not to mention the ATTITUDE.

They need proper training or they need to be replaced, not once have I had a pleasant experience with anyone from reception.

High school kids could do a better job than the current reception if they had some basic customer service training.

The care here is so good that I can overlook the time it takes to book and be seen. Dr Melissa is fantastic - she’s very thorough and supportive.

It’s also really great that a lot of procedures can be done in house.

Dr. Soares is a very good and proficient doctor and I recommend her as she has been my doctor for the past decade.
However the reception needs a overhaul, especially in terms of scheduling her appointments as every time I go to the clinic, I need to wait for at least 30 minutes to 2 hours even after making an appointment. Hopefully the administrators of the clinic take this into consideration and improve.

Dr. Hasanthi is a great doctor, very professional. Receptionist very nice and kind. Highly recommended this clinic

Excellent clinic, Dr Melissa is a fabulous GP, so caring, always listens really well and is extremely knowledgeable in all areas of medicine as well as being friendly and reassuring!

L have been this clinic for past 3 years, fantastic doctors, very patient, knowledgeable and care about the patients, the staff there are so friendly, highly recommend.

This is my first time in attending this medical Centre. I found it to be quite inviting, comforting, and the doctor that I saw was very helpful and understanding.

We llove Dr Melissa Soras as she is very trough with her explaining and also has time for her patients

Dr Shifra Naderi is amazing. She is so caring and experienced. I recommend her and the North blackburn square clinic to everyone. Best clinic in Melbourne!

I visited this clinic for the first time, reception staff was very friendly.
My son had appointment with Dr. Melissa Soares. One of my friend suggested me to consult Dr. Melissa Soares. She was very friendly and knowledgeable and diagnosed my son’s deficiency by the information we provided and by his symptoms. Thank you Dr. Melissa Soares.

I am always happy with this clinic even though I have to wait every time when I am in call and also when I am with the doctors. I have had experiences with other clinics but the waiting time for the call is over 30 minutes without good service. Everytime when I visit this clinic, the receptionists are all busy in call or with patients. I totally understand how stressful the receptionists and doctors when they provide their excellent service to their patients. If I have something urgent, and I can't get the booking here, I would book my back up GP which is even not as good as my doctors in North Blackburn Square Clinic. I think they do really good job.

North Blackburn Square Clinic is hands down, THE best clinic I have been to. All receptionists there are full on with incoming and urgent requests, which includes, handling booking appointments and answering the crazy amount of phone calls every day, yet they seem very passionate when they communicate with the patients. Doctors there are fantastic, and treat their patients so lovingly, everytime I visit the clinic, I'm always excited to see the positive looks on all the employer's faces. The waiting time for both on call and to book an appointment is reasonable as I understand it gets really busy there, however, in contrast to other clinics, which roughly takes 45 minutes of waiting, this clinic takes half or even less for a response which is great service, considering the fact that everyone seems stressed at times. I am really glad I was able to find this clinic, and I am looking forward to visiting again soon!

Just hard to get an appointment when you need one.
Most of the doctors are good though

I had to wait about 2 hours for my appointment, and no any staff did care about it when I asked them why we are waiting so long

Very good doctors and friendly ladies in the front. Will be back, 100% will recommend! Thank you.

The doctors are all very professional and considerate. Support staff are courteous, informative, and diligent. Always satisfying to attend there.

Unless you are under 16 or over 65, they don’t actually bulk bill, so the description is misleading

I don’t live in the area or close by at all. But I will make the trip to come here to see my doctor. I’m very impressed with the beautiful clean surgery and the efficiency and professionalism of all the staff from the receptionists to the doctors. They all work very hard and I always feel cared for and valued by all the staff when I need to see my doctor, Dr Melissa Soares. I have on a few occasions seen other doctors when Dr Melissa has been unavailable and I have had the same wonderful treatment from them too. Definitely worth it if you need excellent medical care.

Outstanding GP! Dr Melissa always goes above & beyond. She is patient, kind & empathetic in her approach and her medical diagnosis, treatment & care plans are always spot on. Thank you to the entire team at Medical Centre.

We see Dr Melissa Soares. She is one of the best doctors. She listens and answers your question.