NEST Family Clinic

Dr Claire Toohey, very professional, caring and listening. Reception very helpful. Good communication electronic system.

We have been with NEST for a number of years now despite moving house. We highly value the exceptional, thorough and kind care delivered by all team members we have met and in particular the wonderful Dr Claire Toohey. Thank you

Great clinic and excellent health care physicians! They provide excellent care to children and women- I highly recommend it.

The medical staff i have seen have been good but I have had some problems with the front of house staff. They lost my initial referral, gave me incorrect information, sent me off chasing unnecessary information, and have failed to forward test results and another referral. Not sure why it takes three calls to get these basics sorted every time.

I have been seeing Dr Scott for over 10 years. Her service is amazing, she is a kind, thorough and detailed doctor. I very highly recommend Dr Amanda Scott

NEST makes me feel very well looked after, the staff and kind, patient and accommodating and the practitioners are excellent.

Highly recommend for new parents and parents-to-be. Excellent pregnancy care, and genuine concern and support for our new baby. We've seen most GPs, Dr Gregor the paediatrician, and Nicole Bando for lactation and dietician help. Everyone has gone above and beyond for us.
The reception team also go out of their way to make everyone feel comfortable and welcomed.
Parking on site, baby change facilities provided. LGBT friendly.

Dr Amanda Scott is punctual, thorough and listens. She has taken the time to get to know me and is understanding and patient. Thank you

I've always had a lot of time for Nest until now (it's convenient and the doctors are great). We had an issue with a flu vaccination for our 8 month old. Simone Morris administered the 1st dose a few months back. Our usual nurse Anne who is brilliant always notifies us of what follow up vaccines are required and what else we need to plan for as well as setting reminders via the app. Simone made no mention that babies receiving the flu vaccine for the 1st time require 2 doses. I only learnt of this from discussions in my mothers group. A number of us who attend Nest are in the same boat and were never told this information. I did share the feedback with Clare, the ops manager, however her response was rather generic. I have also suggested to Anne the nurse to run a report on all children patients that were seen by Simone to audit if they had received the 2nd dose (I suspect not) and to contact the parents to book in for a follow up. Clare should be managing this process and sending out relevant comms to parents whose children have missed out on the 2nd dose. You owe this to parents to notify them. In such a horrible flu season, our babies need to be protected particularly as some are in child care.

Whilst this may be considered a minor mistake - it's the rectification and follow up that matters most. Clare's response 'Thanks for the feedback'. Would expect her to do a quality audit on the patients seen by Simone to ensure no other mistakes were made. Do better Nest, we trust you to look after our families and children - it's your moral responsibility as healthcare providers.

Very inconsistent and overall dissatisfied experience with NEST.
While some doctors/nurses/reception staff are kind and helpful, I’ve also experienced rude reception staff and doctors. I’ve also had excessive wait times while in the clinic for most appointments (over 45 mins) and had phone/telehealth appointments simply get forgotten (no call received). Similar to other reviews, I’ve also had promised child immunization reminders forgotten multiple times. New patient appointments require a double booking and are costly (with no added value seen in that appointment).

Without doubt the best team around. From the friendly reception staff who make you feel welcome and answer any question, to the doctors who know their craft, genuinely care and make you feel comfortable. Dr Marcia Smart has been my GP for a few years now - providing nothing short of excellent care, a wealth of knowledge & compassion, empathy and care far beyond expectation. I could not recommend Dr Smart more highly or speak higher of the wider NEST team.

After sending a referral to make an appointment, it's been 8 weeks and still waiting to be contacted to schedule an appointment. No time line nothing, would not recommend unless your willing to wait Indefinitely

Such a wonderful clinic. Dr Chantal Esnault is an excellent doctor who guided me through a very difficult time. There are no words to express my thanks to her and the great reception crew!

My family has been using Nest for over 5 years and I have had two premature babies during this time. Their support for me and my family has been amazing. I can't rate Dr Claire Toohey highly enough and on the occasions that she has not been working and I have needed an appointment, the rest of the staff have also been great. Three years ago I moved to the inner west and I still travel to Elsternwick to go to Nest.

Thee psychology services are not good here. Like they don't want to be there and don't even have basic empathy. I wander their motives for working in any sort of healing profession.

If you want to find a service that is made on false promises, look no further.
I went with Nest as I was seeking an urgent assessment of my son for school. They were the choice as I was told by reception that their psychologist Madeleine Jaffe had just started.so her schedule was very free. I though I had struck gold.

Broken promise 1. After our first meeting Madeline told me I would get a call that night or the next day to organise an assessment schedule. A week later I had heard nothing so had to chase them.

Broken promise 2. After contacting them myself and finding that they would be able to see me, during that week apparently Madeline’s schedule was now all full up, so they wouldn’t be able to see my child for a month. But oh well.we will just have to do it.

Broken promise 3. Was told I would be emailed info of dates and schedules and costs. This never came

Broken promise 4. Had provided all my child’s ‘other services’ and supports and was told Madeline would talk with them. As of the 3rd visit that had never occurred.

After being treated this way, $700 later, I decided to find somewhere else. Wasted money but if they treat their customers like the above it’s better to find someone I can trust.

Oh and reception has breached privacy and confidentiality with myself. They have handed me another customer’s receipt/invoice with the customer’s name, Medicare info, date of birth and type of visit on it. May even have had their address I don’t remember

No attention to detail. No support.

Edit: also I love how they have to pad their reviews with members of staff. 5 star review by ‘Laura Voss’ a nurse at Nest. And two other Voss 5 star reviews.
‘Emily Hunt’ the ex practice manager at Nest gives them a 5 star review during her time with them.
Makes me wonder how many of the 5 star reviews are fake. So much padding of good reviews by staff and their family. I really should have looked at this place carefully before attending.

I don't usually write reviews but i am so incredibly impressed with NEST Family clinic at Elsternwick i couldn't not! My son and I started going to NEST to see Dr Amanda Scott after he had an issue with his vaccinations. Dr Amanda Scott is thorough, caring and went above and beyond. The clinic also offers an extensive list of services. Thanks team Nest!

Receptionist had attitude as soon as we walked in and also on our way out. So did the doctor and whilst she had a good bedside manner with my child, she did not seem to care very much when talking to me. Care factor was low. Turns out my child had Influenza but that was passed off as just a cold virus. I used to go many years ago, and stopped since I moved. Returned this time, as I couldn't find an appointment anywhere else on short notice and am disappointed to say that service levels have dropped significantly.

This is the first review I have written as I am thoroughly impressed with NEST Family clinic. My children have been seeing Dr Claire Toohey and she caring and great attention to detail. The clinic also offers an extensive list of services. I especially can't get past how incredible the reception staff are! Thanks team Nest!

My partner and I together with our toddler were treated in this clinic and we highly recommend it. Personal care from each one of the staff and great facilities