Mernda Village Medical

Reception staff are the rudest, most sarcastic, uneducated bunch of Karen's I have ever dealt with.

Receptionist is beyond rude, 8 months ago blonde receptionist refused to help an elderly man that was in a medical emergency, she’s always got an attitude and I have no idea how she still works here.
I went here for 10+ years but cannot do that anymore because they now charge as a private doctors when it was always a bulk billing for children/pensioners and health care card holders. The only good thing in this place is Dr Deshpande one amazing doctor with a heart of gold.

I tried to book an appointment for my son and the receptionist named Emma was so rude. When I asked if there is any appointment available she said we have no appointments for today. But I could see available appointment online at 04: 40pm. I booked that appointment and then I contacted again she said sorry we cannot see your son today because he is a new patient and it takes longer to see new patients and we are closing at 05: 30pm. Closing hours on website says 6pm. They simply refused see my son because they wanted to go home early. I wish I could give minus stars.

The reception staff are wonderful, and even though we have to wait sometimes, it's only because the Dr is willing to listen and spend extra time if necessary.

So sad to read these reviews about the reception staff. I have always found them to be kind, pleasant, friendly and very efficient at what they do. I have never heard a bad word or any rudeness from them towards the patients. I find everyone in the clinic to be more than helpful and kind. Would recommend them to anyone.

Reception is incredibly rude. As soon as I walk through the doors I was met with rude receptionists lady right off the bat. I was calm and respectful but I was constantly met with rude disrespectful attitude. Something clearly needs to be done about the the receptionist, people come to the doctors for numerous problems/issues the last thing they need is to be treated like they are an inconvenience and rubbish especially if they are already going through a rough or stressful time.

Yesterday my 83 year old grandfather suffered a medical emergency across the road from this clinic. My husband was told by an extremely rude receptionist (I think her name was Emma) that she couldn't do anything for us without an appointment. We were stuck waiting at the front desk with my grandfather awkwardly sitting on his walker. The paramedic on the phone to me was shocked and appalled that no one was helping us. She wouldn't even allow us to take him out the back to the nurses area to lie down while waiting for an ambulance. We stood around waiting while he deteriorated. He became extremely unwell, and passed out while three adults tried to stop him from falling off his walker. The paramedic on the phone was instructing me to tell them they have a duty of care to patients experiencing a medical emergency, and that they cannot just refuse to help my grandfather. The nurses and doctors were fantastic, it was just this receptionist. We had to beg and plead for her to let the staff know what was going on and to help us. Only after my grandfather deteriorated in front of a waiting room full of shocked onlookers did she press the emergency buzzer. I am trying to lodge a formal complaint with much more detail, however on the website the link to the practise managers email for feedback is just a link to another webpage. Once I am able to provide my formal complaint in writing, if not satisfied with the response I will be taking this matter further. The actions of this receptionist were inhuman, appalling and negligent.

Doctors are great, receptionists are appallingly rude and show a complete and utter lack of empathy, they are not the gatekeepers they are meant to be part of the team that is here to help. Formal complaint on the way.

Had a very BAD EXPERIENCE Receptionist need a training how to talk with patients they are loud, rude and unprofessional, when ever you call they always fully booked no appointment available and luckily if we had a chance of getting booked, their is long waiting never ever checked patients on time ruined our whole day not satisfied with service.

Absolutely disgusting after patients attending this clinic for many many years they are now charging pensioners. They cannot afford it and seeking bulk billing clinics. Get your act together. You should be totally ashamed of yourselves.

I called in 25/07 at 11: 30am because I thought I had an appointment here and just wanted to confirm but the receptionist I spoke to was incredibly rude. Interrupted me when I was describing how I went to the wrong clinic for the appointment and when it turns out both this clinic and the first clinic I went to were not the ones I had an appointment at, she rudely goes “yeah that’s what I was trying to tell you we aren’t affiliated with both those places” and offered no assistance. Is it that hard to just listen to someone when they’re trying to explain their situation and are seeking assistance? From the call she could tell I’m a young woman but that doesn’t mean she can abuse her daily stresses on me. And when I was saying my thanks and goodbye to end the call, she just cut me off without saying a word?
It doesn’t cost a lot to have manners and show respect to others. Truely disappointing. I don’t recommend going here unless you have a high tolerance for rude staff. I work in retail and I have and would NEVER talk to my customers that way, no matter how tired or upset I am.

Wish I could give no stars. My partner went in with an ear ache, the doctor didn't even check ear and offered her botox at $5 a unit and said that will fix your ear! Then gave a flyer for his private weight loss clinic for $300 every 3 weeks. REALLY? And the receptionist were rude. Wouldn't take a feral rat there for treatment.

The reception staff here really could do with some customer service training. Everyone is stressed and doing their best, but that is no need to be rude to patients for absolutely no reason.

The reception staff needs to be given a basic training in manners. Have absolutely no idea on how to speak to people respectfully.

I wish i can give them 0 star thay are so irresponsible speacialy admin staff at front. I called 10 times even though i booked phone consultation but nobody care.please dont go there.

My son had fall and had deep cut in forehead. He was bleeding when we took him this mernda village medical because it was the closest clinic but they refused to give him treatment was told we all fully booked. I was so shocked how can you do this to a four year old child. Have a heart and soul for our local kids. This clinic don't even deserve 0 out of 10.
Then we took him new mernda GP clinic near roundabout next to woolis. I'm so thankful to staff they give him treatment without any questions. I don't recommend to anybody to go mernda village GP clinic after seeing their rude and careless behaviour.

Worst reception staff ever! They won’t even listen to you and will continue to speak over you!

Rudest people ever! The great doctors are not worthy having to put up with the reception staff.

Great doctors, two standouts are Dr Bimal and Dr Mansi.

They always take the time to explain the issue and answer all questions.

The only downside is the long waiting times, this seems to suggest that the centre is overbooking the doctors.

Worst reception staff ever. They have no compassion. My wife took my son for him to be seen by GP, we got the Covid test done as requested, once the results arrived we went to get him seen and they could not arrange an appointment for him for next 3 days. They expect us to have a sick child and not see him for 3 days.
3 reception ladies were not at all compassionate and understanding.
Do not go there unless you need someone just treated like a number and not a human being.

I agree with the previous reviews the drs and nurses here are fantastic esp DrDeshpande but I find the receptionist to be rude and have no empathy or compassion. I have always been patient waiting to see a DR but sometimes wait times are like 20 to 40 minutes after appointment times to be seen, I realise some ppl need more medical attention and advice maybe they need to allow more time for appointments and book accordingly, waited an hour asked reception was told doctor is running behind

I am very pleased with this clinic. Dr Mona Sharma is one of the best doctor there, very kind and helpful, Dr Bimil is very good too.