Mercedes-Benz Brighton

Highly Recommend ”
I’ve purchased many cars over the years - Jay is by far the easiest and most knowledgeable person to work with. His passion is the car industry and it shows. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Jay to buy your next vehicle!

Chris Chan provided a great service he helped us solved a lot of issues regarding the car and provided a great service

We bought GLE 300d in june 2023 and went 3 times with different faults within 3 months- which created a lot of stress and time consuming. Very disappointed with the service. Went all the way from Cranbourne to Brighton for emergency diagnostics and requested for loan car. I literally beg with a genuine reason because of my little baby. Straight away refusal given by Mercedes for giving me a loan car. Very disappointing.

I had a great experience at Mercedes-Benz Brighton! Thank you, Saverio - your professionalism stands out!

Great service and timely delivery. A big thank you to Daniel D'Oliveira and Peter Sparks who went out of their way to give us the perfect customer experience and delivered a complete quality service. Thanks so much Mercedes - Brighton.

My last visit was the second time getting my car serviced and it was such a great experience. From my fantastic service advisor Adam Klein to Joe who dropped me home and picked me up again, the whole thing was first class. The car is running great and was given a wash so it looked great too. I couldn't be happier with my visit to MB Brighton and the quality of the experience. My partner is getting her parents car serviced there today and is equally impressed

We recently upgraded our family SUV last month with the help of Yuki from the sales team. Yuki went over and beyond ensuring that all our needs as a family of four were accommodated and considered during the vehicle selection process.
We immediately knew we were in good hands after our first meeting with Yuki, we welcomed his humble, friendly demeanour along with his professional approach and great technical knowledge.
Thank you again Yuki for helping us find our new family car, we wish you all the best with your career at Mercedes.

We bought our car from Matt from Mercedes Benz Brighton and we could not have been happier! Matt gets 5 Stars for his brilliant performance. He went way beyond our expectations and will definitely be contacting him for our next car.
Cherisse Pimenta

We have few company vehicles going to this place for many years. Always had best experience with Daniel. This time unfortunately delt with brad the new service manager.what a shame on company, who hires such a dumb as he doesn't have any clue what's going on with my.car went to dealership for service and battery issue.he said to me just drive for 1 hour and will resolve.it's been 1 week and issue is still present.went to local workshop and battery failed in the test. I feel like delt with stupid person, who doesn't know how to deal with customer and no knowledge of car.they would have resolve this in 1st attempt. They have Spoiled my entire day without result.

I recently had some technical issues with my vehicle that required some extensive service on my car. I would like to personally commend the professional manner in which the service consultant Amit Sardhara handled the whole matter from start to finish. His knowledge of inner working of the vehicle and the type of work being done to ensure that I have a fully serviced and safe vehicle to drive was amazing. He not only kept me fully informed but was amazed by the level of customer service that was provided by him. It was a real pleasure dealing with staff of such caliber in your organization.

We were looked after by Amit Sardhara AMG Service Advisor. His knowledge of the product in this case a C43 left us gobsmacked, even though we have had many luxury performance vehicles over the years. There was nothing Amit could not answer. He was so mannerful, polite and made us feel very comfortable and relaxed. Post covid, this type of service has been non existent, so we are thrilled to have found a person that still has these values. Mercedes Brighton you should have Amit train all your new staff (and some of the old ones too) so he can instil in them the worth of owning a Mercedes Brand Vehicle.
One of the services that Mercedes Brighton offers is a drop off/pick up and the gentleman that we were assigned was Joe, oh my goodness another wonderful person, indeed. So polite and helpful. To find two staff members in the same company on the same day is like winning the lottery. We do hope management appreciates the gems they have in these two persons.

Chris Chan was very helpful and answered all the questions in details. Highly recommended!

Thank you to Mercedes-Benz Brighton for the wonderful experience buying my 3rd Mercedes from the same dealer. We keep going back to the same dealer ship because of the attention to detail support they have offered me with the new cars. Every Time i have been to the Brighton Mercedes a sales person has come to us very quickly with warm greetings and with offer to how can we be helped. This time around for my purchase of CLA 200, I had 2 different sales person help me out with purchase with great expertise and customer support for very enjoyable purchase. Thank you to entire team at Brighton Mercedes from my family. Looking forward to future purchases.

Dodgy and charged me way above the actual valued price.
I bought a new Marco Polo activity in august 22. For professional reason, i have to sell it, and they not only did not show any interested in taking it back but i found out i paid $29k plus over the actual price of the car. And now i am receiving offers $30k less than what i bought less than a year ago. (Normal since i overpaid)
I know you lose some when buying new, but seriously $35k difference on the offer i got today. Shame on you Mercedes Brighton. And the worst is if i sell the car more than the real value of it i will have to pay luxury tax again on top.because i paid too much in the first place.what a joke.

Picked up the car after 9 months from ordering. Long wait, but happy with the car. Amanda Reid from the delivery team had been helpful to assist when there are staff turnaround happened.

Quite disappointed with Mercedes Brighton. Would not recommend visiting if you are there to inspect cars in person. Made a phone call and informed them that i was interested in looking at a few cars and that i was not planning on making a purchase any time soon as i would like to get an idea on which car is best for me before proceeding to buy one which they told me i’m more than welcome to come and have a look. As soon as i arrived there, Chris who was a sales person assisted me but the moment i told him that I was only interested in looking at a particular car and not purchasing anytime soon, he didn’t bother to assist me as much. I wanted to have a look at one of the cars and asked to see the interior however he didn’t want to get the keys for me. Extremely disappointed with the way sales people deal with customers.

You need a lot of time and patience when calling SERVICE department
I have spent hours trying to speak to service

Would give 0 if possible. Customer service and accountability do not exist here. For as reputable as you think a luxury car brand like mercedes should be, Brighton MB does not uphold that reputation. In the past 2 years they've been through 3 lots of "consultants". That tells you all you need to know. Do yourself a favour and steer clear. They're not worth your time or money.

I would like to thank Daniel and his team at Mercedes Brighton for there exceptional customer service.
It was the most pleasant experience how easy it was from start to finish.
I would highly recommend seeing the team at Mercedes Brighton 10/10 keep up the great work!

I got my car serviced at Mercedes Benz Brighton and Caitlyn Stevenson was my delegated service advisor. Her service was excellent. Thanks Caitlyn