Marina Medical Centre

After putting up with one hour plus wait times every single time I went, rude receptionists and a very run down clinic I decided to move elsewhere.

It’s pretty clear based on the reviews of this foul place that they are rubbish, but I will add my 2 cents. Customer service here is so horrible. Every single one of those receptionists are so unprofessional, rude and uncaring. Every time, I have been there, I have felt so unwelcome and belittled.

A recent story to highlight their incompetence. Just last Friday, I asked whether I can come in to pick up a script the following day. They confirmed they are open till 4, so I get there at 3: 30pm and to my dismay, they are closed. I call them back the following Monday (today) to confirm they are open, they said yes and I even checked online to see they were open and it confirmed they were. I get there, and they are closed. I phone them again, and despite the receptionist sitting there looking at me at the front door, they sat there and let the phone go to “you've reached us after hours.
Honestly every single time I have been forced to visit this medical centre, I am baffled by how unprofessional they are.
Do yourself a favour, visit another medical clinic.

Absolutely appalling service. Refused service even with 4 RAPID tests that were all NEGATIVE for someone that has often gotten tonsilitis being refused service.
Well sorry, but PCR test clinics are being shut down and RAPID TESTS are being told to be used for indication of COVID 19.
EXTREMELY rude and condecending staff.

But i have had MANY bad experiences with this place. Not suprised.

Never thought I'd need to do this sort of review but I shall. I went in to see Dr Farag to enquire about the Covid Vaccine and IMMEDIATELY almost got yelled at "Research it yourself! My kids and I have it and were fine. " Hows that supposed to help me? ! I'm sorry good sir, but it's your job to help me weigh up the benefits and risks of a medication! If you feel your job is just to prescribe meds I feel you need a different profession! You can't just not do your job! They're never on time with appointments I don't understand what the point is in having them. Long wait times, lack of real emotional intelligence from both reception and doctors. Place needs to go, and the people! My advice is look for another medical centre if you want actual humanity in your doctors:)

Disgusting Behaviour! My 91 year old mother attended Marina Medical Centre to get a wound on her leg looked at and dressed. The doctor she saw she describe as being curt with her – especially after determining that she was not a regular patient at the clinic. The Doctor proceeded to dress the wound with betadine and a gauze pad, then took an old bandage off a shelf and bound the wound. Mum noticed that the bandage had blood on it (obviously used), but was too apprehensive because of his manner to say anything. No correct guidelines for basic first aid were followed. A sterile bandage should have been used to bind the wound. No duty of care. No professionalism. His treatment of my mother was disgusting.

I have been going to Marina Medical Centre for over 25 years. Professional and mostly on time with appointment times. Convenience of Xray and pathology facilities on-site and bulk billed. A+.

Thank you so much to the lovely reception and Dr Mikhail for seeing us at such short notice, Dr Mikhail did such an incredible job at checking my daughters X-ray and finding the break in her arm and then applying a cast for her. He was so kind and helpful thank you so much.

First time and last time I’ll ever visit this medical centre. Reception staff had unwelcoming attitude. Ultra sound technician I got seen to didn’t verbalise any concern or comfort me through such a personal examination. Overall it was an in and out unwelcoming experience.

If i could give this clinic 0 stars, i would. Absolutely disgraceful. The reception staff are rude, un helpful and make you feel completely unwelcome. Thier pathology is woeful, they lost my bloods, i couldnt get onto the pathology company they say they use to try and follow up. Ive been waiting over a week for results on an important blood test and they could not have cared less when i called them. I have now had to go elsewhere to try and get another blood test to get these results in. I highly doubt any care or concern will be given to this review, but hey, at least i got to have my say.
Steer well clear of this clinic!

After 25yrs it's A complete example of a buisness parading as a practice.make you wait an hour and won't spend more than 2 minutes with you.you've done it this time "Mr Farag"
God help you if you really desperate for help and need a caring consultant

This medical centre is very conviniently located and Dr Faraq is a fantastic Doctor. The ladies on the desk have been easy to deal with thanks

Consult with Dr Croce for extreme high BP diagnosed by surgeon. Had some tests back a week later for results.didn't even check my BP. Consult was literally 2 mins.wonder how much he charged.bordering on negligent

Absolutely woeful. They just want numbers in and out, no real concern shown for medical issues. I was told, you have to see your normal doctor. For a new issue? Really? I don't have time for this there are people waiting was the excuse I was given.

Misdiagnosed twice. Unprofessional staff. So negligent, should be shut down. Definitely not a family clinic.

Was 10min early to an appointment 40min later a guy walks in asking to see a doc 30min later his in and out 20min after that my name is called the doc was so rude my problem wasn't solved. Worse practice dont recommend to anyone.

First time customer, I should have taken note of what I read about this place, had a booking, so of course got the 15mins early to fill out the forms, fair enough, there was only one other person in there who was seeing another Doc, the reception staff couldn't even raise a hello, just got "what's your name", so anyway got told to take a seat, then other people started to arrive and three went in before me to the Doc I was seeing, I said to myself if the people across the seats from me go in before me I'm leaving, and sure enough they got the call up so I just left after 40mins, no phone call either to see what happened.

People that think this place is a great Centre need to visit other Medical Centres, this place doesn't even deserve one star, and running like it's the 70's.

Thanks for nothing

I've been going to this medical centre for years. Dr guirguis is brilliant and lovely.also mia in the reception is lovely and helpful.

THIS PLACE IS RUBBISH.
Incredibly unprofessional. Kept my stepdaughter (disability pensioner, chronic pain, trying to organise medications before Xmas break) waiting - after being given a 9am phone appointment - from 9am-6: 30pm.
9 AND A HALF HOURS.
And this isn’t the first time Hanna and his crew have done this. He keeps public patients waiting and treats them like 2nd class citizens because he knows that they have to wait- and no-one has called him to account.
Hanna wouldn’t return her calls (despite assurances that he would) and several times his staff cut her off the phone while waiting.
Maybe public patients are too much hard work for Dr Hanna and his staff.
I advised her to make a formal complaint.
Dodgy as.

I wasted 1 week of my life being unable to hear due to a wax blockage in one ear. I visited this clinic and saw Dr Farag who informed me l had an ear infection and put me on antibiotics. There was no change after 4 days so l returned to the clinic and was told by Dr Farag to finish the 5 day prescription and come back in 2 days. Upon my return he informed me the infection was gone but l said my ear is still blocked so he wrote me a referral for a HEARING TEST. As l had never had any hearing issues previously l sought a 2nd opinion. Thank god l found a Doctor who syringed my ears and immediately my hearing was back to normal. NEVER will l visit this centre again!

Dr Croce and Dr Guirguis are amazing. Definitely recommend. The reception staff have always been polite to me.