Marie Stopes St Kilda East

Appointment was for 8.30. Currently 11.30 and I still haven’t gone in. It’s bad enough waiting in this place, it makes you anxious and it’s not a comfortable feeling.

Having to drive an hour to get here is also frustrating.

3 hour wait is honestly just absolutely ridiculous.

Over the phone I told them the date of my last period, I was exactly 3 weeks pregnant. On the day I waited 3 hours after fasting the night before, to then be told they wouldn’t do it, and I had to come back in 2 weeks. They should definitely have a process in place to let women know that they will be unable to do the procudure on the day if it is not far enough along. Considering the cost, they should be much more efficient

I just received a call from this service after lodging an online request for an appointment in relation to contraception. The operator was incredibly rude, impatient and lacked even the most basic customer service skills one expects this day and age. God forbid I was calling to make arrangements for a more intrusive procedure as I would of been left even more traumatised. Train your staff to have some compassion and bed side manner, particularly given the nature of the services you provide. Rang another clinic closer to home and made an appointment with them. The lady was pleasant and friendly.

Word of mouth travels further? Facebook? And qld, nsw, and vic are not exactly far away? If you want quality service don't you go looking for the right one if it means travelling, going on websites, facebook, asking, and, researching? I'm sorry that my feedback disappoints, but i'm entitled to my own perspectives.if there's a bad anaesthetist i'm not going to say he/she is good I'm sorry.

Unprofessional & one of the nurses was about 8months pregnant! After reading the reviews that seems a bit biased.

I felt I had to rate this place as I saw it had such a low rating!

I went here a few years ago and found the whole experience professional, friendly, pain-free and super fast!

It is expensive but If you’re lucky enough to be sharing the cost then I think it’s worth it. Particularly if you have private health. (Going halves with my partner and having health insurance it ended up costing me a bit over $100)

There’s no picketers, no dark and dreary entrance and inside is a bright and clean environment that wasn’t too cold or sterile.

I had one of the earliest appointments and I would recommend anyone to do the same - Get all the staff before they’re worn down by the public.

I particularly loved the huge bowl of condoms at the counter. A little bit of humour goes a long way for something that could have been scary.

- Receptionist moody for 7am.
- Recovery room lovely staff in that department wonderful
- Doctor professional
- Nurses need to watch there outside work conversions and understand there voices carry down hallways, suggestion go to a staff room!
- if you have a tv in the reception room put a movie on not “the today show “ or a morning program. There target ordinances are mums and show the outrages of mums in schools. Super insensitive.
- The anaesthetic man. While his intentions were in a good place and was trying to put a smile on faces of woman in pain, please Do not relate the recovery room as a “day spa”.
What sick day spa kills a Fetus one woman at a time in rotating recliner chairs.
Wake up mr.sleepy!
Overall there was nothing exceptionaly wrong with the establishment only that the company needs to invest more training into staff and patient interaction.

Came in yesterday.very good service.every1 so friendly. From doctors to nurses.great job guys.definitely recommended.

I’m not sure why there’s negative reviews but I guess I can only speak for myself. The receptionists I had today were a little rude but the receptionists I spoke to the day before my surgery were amazing. I called up after being turned away from the women’s hospital for a termination of pregnancy and I was booked on the next day! The medical staff were AMAZING they put all my needs first and I felt like I was cared for with the upmost professionalism. I was there for a total of three hours witch was less than expected and I was so happy with everything. From the anesthetist to the nurses to the doctor I was cared for really well. I have had a termination before at the women’s and my experience here was FAR better than the care I got at the women’s. I can not recommend this a better place!

I posted this originally on the Melbourne east clinic when in fact it was the st kilda and croydon.

This was the most traumatic experience of my life. Making the decision in the first place felt unnatural and devastating let alone the treatment i faced from Marie stops clinics.

When my partner and I finally made our decision i was told that this was the best clinic in the world and i looked forward to the comfort I might find in both my partner and the clinic. I was booked in for the Monday and was accompanied by my partner who had taken time off work as well as I had. We drove over an hour and a half to get there only to be greeted with "oh didn't anyone call you? The anaesthetist had called in sick this morning. " I advised them that it was now nearly 10am and if they knew this at 0600 why wasn’t i notified. They needed to remember I wasn't just getting something removed from my foot. They failed to notify me, but had notified other patients. It goes to show their lack of sensitivity and organization. She then went on to advise that she can book me in another day. I couldn't speak I was so upset, I was traumatized. I then made another appointment a few days later at a different clinic. My partner had to meet me there so the morning was difficult to spend alone, and worsened when the clinic called me saying hey do you think you can come in a few hours earlier, it wold suit the doctor. 'Suit the doctor"! Are you serious, what about me? I bluntly said no, I will be there at the scheduled time with my partner as I have no intention of doing this without him. When I arrived, they would not allow him and me to sit together and just told him to find a seat while they whisked me away, he was left wandering the halls alone. They then placed me in a room to wait with magazines showing babies etc.all around me and left me to wait for close to two hours. The doctor called me in, I got up and before I had the chance to follow him he was gone, leaving me also wandering the halls to find him. I was scared very scared. He was so in sensitive towards me during the ultrasound, having the ultrasound visible for me to see as well as explaining the procedure as if it were nothing. When I came out of the procedure, I was put in the recovery room where all the other girls were having a laugh and not a care in the world, where I couldn't believe what I had done. I overheard a conversation between the nurses at one point saying 'yeah, Ms.boyfriend is asking how long she'll be etc.etc. ' and failed to notify me when in fact he specifically inquired how I was doing and when could he come and see me. Failing to provide him with a response.

Over all the experience through Marie stopes was horrific and I’m almost tempted to complain further. I’ll have the trauma with me forever.

The service I received here was nothing short of amazing. All the staff were warm and friendly as soon as I stepped foot in the door. All the doctors made me feel safe and I always felt like I was in good hands. I would recommend this clinic to any women looking for the help and support they need in life's hardest times

I can't believe this clinic only has 2 stars on average coz I got 5star treatment.shout out to the nurse who took care of me at the start, lol she was a top chick! She was funny & made me feel really comfortable. I went alone & was scared sh! Tless, their all amazing people; every single person made me feel at ease. Yeah it was expensive but I'd recommend this clinic! (mine was more complicated and longer than 'usual') & yeah It felt like I was waiting all day but I was only there for 4hrs like the brochure states. They all work so hard & its non stop in there. & omg they even made sure some1 picked me up & I got home safe!

The doctor and nurses said different things about potential side effects and the actual procedure. They need more training. I had the copper IUD inserted and was told cramping would only last 2 days and it's now been 9. I understand every person is different but they should have told me the potential worst case scenario.

I was also the last appointment of the day and the whole thing felt rushed from both the doctor and nurses and like my questions were a nuisance. Once the procedure was finished they ushered me out after 5 minutes without offering water or crackers or to sit down or anything. I felt like an inconvenience to them. I ended up walking outside and feeling so nautilus and lightheaded from the pain I went back in and had to ask them for some water/something to eat which they finally gave me.only to think the pain would be gone by now because that's what they've told me but I've been out of action for a week. Go to a public hospital where it's cheaper it's not worth the expense!

This is a hard and emotional experience to go through and the nurses and doctors, even receptionist made me feel comfortable and supported the whole way through. Thankyou

Worst staff doesn't explain anything to the patient by reception before book there appointment or commitment was diffrentt yesterday by nurse and charge us 50$ more by receptionist