KOOKAÏ / Kookai - Highpoint

I was looked up and down by two young girls at this store. They were very rude and stuck up. So were a few of the other ladies that work there. I’ve always shopped at the Melbourne cbd store and all sale assistants have been lovely. Never shopping at this store again.

Yesterday I had the wonderful experience of feeling worthless, a staff member at highpoint store telling me I should go to a cheaper store (in here worlds, best you go to an Asian store) cause they have nothing I could afford. Hahaha so I can’t go shopping in a tracksuit cause it makes me look like I can’t afford to buy anything in your store! What a joke
The staff there should never under estimate what someone can afford or not afford by there appearance.
Never going to this store again

I went in today in the afternoon. Worst customer service! The ladies there are so rude, I asked for help and the lady said I'll get someone but then Noone came. The girls there are Soo stuck up! Seriously if you don't look like them then you won't get any service. They obviously only employ young girls that only care about there looks and gossiping.

Went to Kookai, Highpoint today with only an hour to find a dress. Gabby ended up helping me, picking out a few dresses for me to try on. And wow, I’ve not felt this confident in over a year, especially with my covid-lockdown weight gain. Gabby you really made my day, and made me feel beautiful. I can’t wait to wear the TWO dresses not one, on my anniversary. Thank you for your amazing costumer service, and for being easy to talk to and having a great sense of humour. I hope your manager recognises this, because I will be back again as a regular customer!

I went into the Highpoint store today (Friday 27.12.19 around 8pm) Worst customer service I have ever experienced. 4 sales assistants and NONE of them were there for customers to help. Please train your stuff to multitask and be more friendly and helpful.

I’ve been into the Kookai store in highpoint on multiple occasions and NOT ONCE have I been greeted or served or asked if I needed assistance in the store, whether it’s been busy or not. I have been a customer for years, and always have shopped at Chastone and chapel street stores with raving reviews for their customer service, however the highpoint store lacks the same customer service sadly. Haven’t purchased anything from their store and probably never will purely based on their customer service.

Great service, they didnt have the size jacket I wanted and this lovely saleslady went out of her way wrote down the stores that had them, name & codes. Was very helpful I will definitely be shopping here more often.

Decent quality items but the size range is limited. It also seems that items are never re-stocked when a size does run out. You will find many items with only a size 1 and no size 2 or vice versa.

I wore kookai many moons ago. I still have some tops stashed away. I loved the brand.
Recently I visited the Highpoint store and unfortunately had a Julia Roberts ‘pretty woman’ experience. I’m now a middle aged cashed up size 14 mummy. Not one staff member acknowledged me for the entire 10 minutes I was there. Staff were more occupied in their own conversations or other teenage size 0 customers cashed up with mum and dads money.
If I ever need to buy something for my daughter or nieces it will be from your competitors (sports girl). I work too god damn too hard to be treated second rate from youngsters with very little good customer service skills.
Coincidentally I work for an organisation that employs 18-20 year olds, and I’ve always found them to be restpectful, hardworking, non judgemental. My question to you is, ‘ what are you training these young future female workers to become? ’ Very disappointing kookai! Get with the times and grow a social conscience.

I went to Kookai at Highpoint yesterday and experienced appalling customer service. I walked in the staff member looked at me and turned away, no smile or acknowledgement as I wasn't young. I stayed in the shop for about 20 mins, not once did anyone approach me. I was looking for a present for my daughter and their sizing is different to other stores so I had to ask the shop assistant about sizing, she replied and walked off. The whole time I was there staff ignored most customers, talking amongst themselves about beauty procedures they were getting. As a business owner, if any of my staff treated our customers in that way, they would not have a job. Some advice.just because someone doesn't fit your demographic don't assume they are not 'customers'. I was prepared to spend up big. I took my money elsewhere.big mistake.

I came twice to buy a nice present for the misso, Didnt get any service, not even a greeting or a goodbye. But nice to see other shop assistants in highpoint help me out.end result happy misso.

Lovely, most helpful ladies. Best customer service in Kookai both online and in store that I’ve come accross, Mecca is probably a close second

Unfriendly customer service. Staff positioned themselves above everyone else, and yet, I bet they get paid minimal wage.