KOOKAÏ / Kookai - Highpoint

Just an appreciation message to Riley who was working today, an absolute sweetheart. She helped me out so much, and was so considerate.

Can’t thank you enough for helping me out today

Shoutout to Charla for her amazing customer service. Was very kind and appreciated her help. Thank you again

I went into highpoint this morning looking for an outfit for an event. The staff were so friendly and really helpful! From the ladies on the floor helping me choose some outfits, to the lady in the fitting room helping me decide which one I should choose! The staff at the checkouts were also really lovely. I ended up walking out with two beautiful dresses ️

Terrible customer service every time I’d visit the store. Even on a quiet day during the week, I get ignored when I enter the store. Is it because I’m
Asian or is it because I’m not tall and skinny? This is why I rather shop online so I wouldn’t have to feel humiliated or inferior:)
If I could give this store zero stars, I would!

A massive shout out to the wonderful Tanya B from the Highpoint store.
She was so kind and helpful from the moment I walked in. She was extremely helpful even going to the offsite storage to get the size I needed. She was also so friendly and giving me ideas on how I could wear the pieces that I bought. Even my son mentioned how lovely she was.

I recently took my teenage daughter into the Highpoint store and was so happy with their customer service. The girls were friendly, helpful and super kind to my daughter who was looking for an outfit for a special occasion. They suggested a number of outfits which were appropriate for her age and body type. A happy shopping experience for mum and daughter!

Today I went in the store and there were 3 staff in particular that were so helpful! Dakota, Abbey and the store manager (sorry I didn't get her name) - they were so kind and just such lovely people! Thank you ladies for helping me, I really appreciate it:)

Went into Highpoint on Saturday, shopping for my girlfriend and I’s anniversary. One staff member in particular named Abbey was exceptional at helping me find the perfect gift and she was very well presented. Definitely will be coming back for my Mrs needs and asking for Abbey. Great customer service, 5 stars for Abbey.

My daughter is trans and recently shopped at Kookai Highpoint. She was a little nervous going into the shop but was greeted by the lovely staff members. She spent a lot of time in the change rooms where she as assisted by Claudia. Claudia made her feel very welcome and helped her to find clothes that suited her. She left the shop feeling very happy and accepted, and will definitely be returning to shop again.
Thank you.

The store was well-organized and had a great selection of clothing and accessories. What really made my visit special was the excellent service I received from a very nice girl named Kate. She was incredibly friendly and helpful, and went out of her way to assist me with finding the perfect outfit.

Came into the highpoint store today. I didnt even get a hello or do you need help I asked a worker if she could put my clothes in the change room while I still look around. And instead she ignored me. Then once I had finished looking I walked into the change room there were two workers standing there just talking and not even looking around to see if everyone was ok and if I needed help. I then finally get there attention. I try my clothes on come out needed my top done up got ignored so got my partner to do it up for me. If it wasn't for my partner I would of been standing there waiting and waiting. Then I asked for a size for an outfit and it was like an inconvenience for her. It's about customer service no customer service at all here. It's just about talking and having a catch up. All staff at this store were rude I have gone into the Chadstone store and the Eastland store and have never had bad service at all always helpful and friendly. It's disappointing as I have spent so much money at your store to leave unhappy. I went to pay and the girl had a smirk on her face when I asked her nicely if I could have these items in a packet as thats the service I have got at every other kookai store. No one was happy to be working there. I've been in customer service for years now and I would never ever treat a paying customer the way that they treated me. I'm paying these staff basically to keep them in a job.

Need to hire a new team at HIGHPOINT!
if you want returned customers.

Just wanted to give a massive customer appreciation email to the beautiful Gabby that works in your Highpoint store! She was so lovely and helpful today as I was looking for a birthday dress. Being pregnant and not 100% confident right now she sure went out of her way to make sure that I was looking great for my event! I could have purchased everything she picked for me! Wish I got service like hers every where I went! Thanks heaps gabby and looking forward to coming in store and seeing you again!

I was waiting for a really long time at the counter, which was empty. All the workers that walked past didn’t acknowledge me. When a worker finally came, she didn’t even take the security tags off. It became a huge inconvenience to come back to have them taken off. When I came back, the same worker served me and was apathetic. Not a pleasant experience.

I was served by Dekota in Highpoint store and she is so nice and helpful! Really appreciate her patience and her efforts in helping me find exactly what I needed. Definitely served in the best interests of the customer which is something you don't see often. She should definitely be acknowledged for her best customer service, it was exceptional. Thank you, will be back!

To all the blokes out there, if she wants to shop, straight to kookai, man seats everywhere 10/10 would recommend

Absolutely appalling customer service. The girl who served me was incredibly rude and treated me with contempt after I asked her nicely to check if she had a new top in the back and she flat out refused until I had to pressed her on it, and there was. Really disappointing. Such a stark contrast to the amazing service at every other kookai especially kookai emporium.

As soon as I walked into the store Nikki was so helpful and kind. She presented with a smile and I was comfortable enough to ask her to pick some items that would suit me as I’m updating my wardrobe…I spent over $300 and got so many beautiful things. This wouldn’t of happened without the help of Nikki. God bless her, we need more people like this is the world!

Today went to the store in highpoint and honestly can’t found words what a customer service I received.
All the girls there were absolutely wonderful but two of them one with white dress and another white pants we’re beyond and above.
Not only running round to found me the perfect outfit they even babysitting my 10 months old baby for more than 30min.
I got out from there happy and extra outfit
Thank you girls
And thank you Kookai for training amazing customer service for us
️

Good experience, lady at the counter was super nice. I bought this beautiful green top was on sale. Good quality highly recommend

Very disappointed about the low customer service level at the Highpoint Shop, working in fashion is more than wearing high heels and make up, I´d rather get someone friendly, helpful and specially with KNOWLEDGE about customer care!