Kennedy Chadstone - Official Rolex Retailer (Phone, Email and By Appointment only)

The sales representative Ni Chen was brilliant. She was so nice and friendly, full of knowledge about different types of watches and helped me to find the one that suited me. Highly recommended!

I remember the first time I wandered into the store. I was browsing for an anniversary gift. NiChen sensed my awkwardness and immediately put me at ease with her warm smile n a friendly hello. She allowed me my space to browse which I truly appreciate! When she noticed that I was looking at a particular watch a little bit longer than the rest. She asked me to give it try. After which, she eased me further with the story of how the watch came to be and its functions. All of which, I found extremely fascinating. That watch came alive for me because of you! I always get compliments when I wear the watch and I will always impart the story of the watch to them!

-My mum

Very helpful staff, dealt with Peter and Monique highly recommend them to everyone. Helped me start my Patek Journey.

Horrible experience. DO NOT buy from this store. We bought a watch from them in December, we went to the store to have a chat as the watch was faulty. They blocked us at the door, didn’t let us into the store or let us speak with anyone about the issue. The person at the door told us that they are not selling that brand anymore and asked us to leave.

Is this how you treat customers?

Of all the Rolex authorized dealers that I have visited around the world, Kennedy's Chadstone were the only store to take the time to sit me down and offer to take my details to go on a waiting list for a GMT Pepsi. Best service for me world wide so far! Thank you for making me feel special!

Ni Chen is my service manager. When I approached her and explained my situation, I wanted to surprise my dad with a Rolex for his birthday while they were visiting us in Australia. Ni worked very hard and kept me updated weekly. In the end, we successfully bought one, and we even had a small ceremony for my father. My parents were so pleased with her service, and tears dropped at the store. Then I also ordered a watch for my 40th birthday as a reward for a milestone, and Ni has been helpful with the watches for my dad and me, and i only purchase and order Watches through Kenndy. We would highly recommend Ni as a Rolex sales associate!
Further update: we then purchased a Cartier Santos, another Rolex through Kennedy and Ni.

Big thanks to Peter Kelly for his excellent service. It has been an absolute pleasure dealing with him and I would not hesitate to recommend him, and Kennedy Chadstone, to my family and friends.

Ni has helped us get our dream watches and she is lovely to deal with. She made efforts to keep us up to date with the stock. I would recommend anyone looking to buy luxury watches visit Chadstone Kennedy store and get in touch with Ni. Thank you for your help and looking forward to get more time pieces with your help.

Kennedy Chadstone is a great store that has a wide selection of watch models, especially for Rolex models. I got all of my watches from Celine who is very knowledgeable and helpful with my watch purchases and services. I would recommend them to anyone who is looking to get into watches.

Fantastic experience with rolex service. I really really appreciate April. She's so patient and nice to me when I first came to store and helped me choose my favorite watch. Today, I received my watch! You are amazing.

I went into this store at Chadstone with intention of buying another timepiece, namely a Rolex Milgauss. I was still open to something else but I'm pretty sure I was discriminated as 'not a Rolex' customer. I asked a few questions to why there was no stock available and received very short answers as if to be encouraged to leave.
Very disappointing as I did want a Rolex.
Purchased 2x TAG HUER down the mall instead.

I had a wonderful experience at Kennedy yesterday while collecting my new Rolex.
Peter is a real professional with a great product knowledge. He was most helpful and patient and took care to ensure a perfect bracelet fit.
I can thoroughly recommend Kennedy Chadstone and in particular Peter.
Wayne

I just wanted to share my experience of buying a Rolex from Peter and the team at Kennedys Rolex Chadstone.
Like all consumers who would love the opportunity and experience of buying a Rolex from an Authorised Dealer, I chose Kennedys Chadstone as it came recommended to me by a friend who bought a watch for his wife and himself a number of years ago.

After visiting the showroom and speaking with Peter, I indicated my interest in a piece. Peter and his team where extremely professional and walked me through the process of buying a watch from Kennedys.

For anyone wanting a Rolex its important to know that they make them to order and there is a wait. But let me tell you.the wait is worth it.

Kennedys and Peter are honest and upfront when it comes to availability, pricing and timing so be assured that if your looking to buy a Rolex or any other quality products from Kennedys, you can not go past visiting and speaking with the staff at Kennedys.

When I went to collect the watch, Peter and his team where very happy to walk me through the warranty and all the features of the watch.

There are a number of Rolex ADs in Australia, and it is worth the investment of your time to go and visit Kennedys Chadstone and see Peter and his team. You wont be disappointed.

The team at Kennedy’s Chadstone have been amazing from the day they opened.

No matter how busy they are, they will always strive to make you feel welcome.

Rest assured the wait is well worth it and the staff are very proactive to do the best they can to look after you. I’m glad they are my preferred dealer:)

Very good purchase experience. Great service from Simin. She is very friendly and professional. I chose a Rolex for my dad as a birthday present. Simin is very helpful and always considerate of me. Will definitely go back for our next purchase!

My wife and I would like to thank the staff for their professionalism and service in particular Peter Kelly, whom
Greeted us with warmth. We look forward to dealing with the team at Kennedy in the very near future.
Highly recommend Peter and the team at Kennedy Chadstone for your purchase.

Big thank you to April at Kennedy Chadstone. Couldn’t be more grateful to have her assisting all the way from the beginning. With her professional experience and expertise knowledge, my Rolex purchase journey is wonderful! I’m sooooo lucky to have April!

Best AD in Melb, thanks to Celine for helping me out with my collection.

Top customer service, product knowledge and understanding! Will be back: D

Recently picked one of my absolute grail watch from Kennedy Chadstone and can't be any happier! I would have to say this place is certainly my favorite venue for watch shopping in Melbourne. Great selection of watch brands (and jewelry if you are keen =D) and super friendly atmosphere as well as very knowledgeable yet professional staff members. If you ever walk past by this place, look for Isabella and you have the best out of the best all ready to go for you! And please don't thank me too much for this info, sharing is caring.

The service I received from Jason was nothing short of brilliant. As a watch lover, I met with many sales at different shops. None of them came close to the exceptionally kind, generous & knowledgeable service that Jason provided.
He guided me thoughtfully through the whole process with every product I bought. I would absolutely recommend Jason and Kennedy store if you interested in watches or jewelry.