JB Hi-Fi Victoria Gardens

Really great staff, I mean you go to jbhifi to buy things and if you get nice staff who provide good customer service what else can you ask.

I told a staff member I would purchase a set of headphones that were on display (they were equipped with an anti-theft hook that couldn’t be taken off the shelf without assistance). The staff member wandered off. After 10 minutes of waiting she didn’t return. I will try online.

I’ve been a longtime shopper with JB HiFi over the years. I just wanted to thank Ash, Sam & Juliana for their excellent customer/after sales service.
Friendly, patient and welcoming.
Thanks guys.

Just spoke to the gentleman in the games department today (Monday 21st March. Super friendly and helpful. Great team member

A very disappointing visit. I saw a Nokia phone online that I wanted to purchase. The website showed it was in stock at this store. I rang to confirm it was available as stores close to me had no stock. When I arrived the staff member checked the inventory on the computer and went to fetch it. A few minutes later, he told me there were none left despite showing available in the computer and suggested I call other stores. A waste of a long trip out of my way and then had to pay for car parking.

It's a smaller jbhifi but the service is generally better.staff are attentive. And it has most stuff youre after. No big ticket items suxh as tvs etc. But o everall a cool little store

Shane in IT department was awesome. Searched thoroughly for a gaming device suitable for my sons needs. We ended up purchasing and my son is very happy with the product. Thanks so much Shane.

Great customer service. A big thank you to Caitlin and Mat for helping find a phone that is best for my needs. The team was very patient with my questions and very informative. I will be going back again and will highly recommend to my friends.

Nice little JB, brought a tablet, employee was kind of helpful, didn't have some basic stock but can be expected during these times.

Ash and Juliana provided the most amazing service for me! Got a really great deal on a new iPhone and earbuds and Juliana’s product knowledge was incredible! I’ll be choosing this store for all my tech needs going forward, for sure!

Went to JB Hi Fi at Vic Gardens initially I was very disappointed with the service. I was not home long and received a call from the manager Filamena. It was really good how she called and genuinely wanted to help me and explained it was not their intention to have me wait and feel as I did. I really believe that was good managerial skills to reach out to customers and she also let the young men know how to handle any issues similar to this if arises. I will not hesitate to return to this store as this is brilliant customer service showing they care. With the craziness of Xmas and the covid I believe today was a huge learning curb for all involved, including myself. I wish the young men the best and believe we are learning all the time. Thankyou to Filamena the manager, it meant heaps to me. This is the store I will not hesitate returning too, knowing they have their customers best interest at heart and that customers are well taken care of.

I bought a new Samsung phone from Juliana at the Richmond store and got so much help in setting it up. I could not have managed it without her. Great service and many thanks Juliana!

I purchased a Nintendo switch game and they have me an empty plastic case. Just a plastic case. (!) My fault I didn’t check what they gave me. I contacted customer care as well and they didn’t replace nor answered to me after I kept emailing them. It’s not about the game or the Money, it’s the after service for me. Looks like that even if you are right or you are asking something complicated they don’t get back to you.
I bought everything from EB games and never had issue. I even re purchased what jbhifi stole from me. Better spend your money to retailers that respect you than JBhifi if you want games.

Thank you Ash and Dillon for taking care of my girlfriend and her issues with a Samsung smart watch. She is very happy with her new Fitbit!

Love JB hifi but the one at Vic gardens is not the best. Everytime I ask for help, I feel like I'm bothering them. And instead of showing me where the product is, they just point at it when I've already been in that area and could not find it.
And nobody ever told me that I was eligible for a discount because I work in the centre. I found out about that when on the same day that I bought something from them, my colleague also bought something and the girl at the checkout told her that she can get a discount because she works in the centre (even tho I spent hundreds of dollars with them and always go there during my lunch time with my uniform). Will try to avoid them from now on.

Great little store.ie: JB-Lite.
Has everything EXCEPT TV's.
Laptops galore. Excellent selection of security webcams, and everything you need for city living. Gaming gear incl chairs. Even drones.
But go to another store if you are shopping for a TV. I would normally give a 5 star rating, but I especially came here for a TV.
{Maybe hint to people there is no home TV's or home theatre systems here.like branding it "JB Lite". }
Lol (-1 star.sorry JB. I still you)

Is smaller and doesn't have TV'S etc but I'm just glad there's a JB in the neighbourhood. Great for presents, gift cards, gaming, phones!

Such lovely and helpful staff here. From the security guy on the door to the helpful floor staff to the lovely person on checkout.

Disappointed with the service we received here. I wanted to buy a new keyboard since my old one that I've had for 5 years is beginning to malfunction. A lady at this store, who another staff member informed us was the manager, seemed incredulous that we wanted to try the $399 Apex Pro mechanical keyboard, pointing out that there are many (differently branded and inferior membrane keyboards) on display. People whose jobs involve using computers a lot, like programmers or engineers, demand a lot from this equipment. I am disappointed that the staff member did not understand this crucial fact concerning a significant portion of what JB HIFI sells. All we wanted to do was test the switches for a few seconds- we were ready to buy. We will not be returning, since I assumed that the reason for the higher prices was good customer service.