JB Hi-Fi

Attentive staff, affordable prices and many options available. However, keep in mind that if you find a cheaper product online before purchasing it, they are obliged to help you with the price.

I came in store last week to jb airportwest and I was so distraught as I had just lost all my photos in my phone gallery and a young man named Nathan V helped me to restore everything without any hesitation or complaint. I would like to express my sincere gratitude and thankfulnes for his help. I will be buying anything I need from this store from him because of his generousity. I wish he worked at every store I shopped in, make sure to keep him.

So they say, you need to give credit where credit is due. Well, this is a shout out to Steph, of JB Hi-Fi at Airport West. You’re the most capable patient knowledgeable very polite young lady, who actually understand what customer service etiquette is all about. Thank you so much and keep up the great work.
Btw, I observed the way you compliment the young colleague who was processing a return. That was absolutely marvellous!
Well done to all of you guys and continue working as a team

My visit to JB Hi-Fi was truly exceptional, primarily thanks to the outstanding customer service I received. In particular, I had the pleasure of interacting with the store manager, Steph, whose level of assistance went above and beyond my expectations.

Steph's knowledge and expertise were immediately evident as she effortlessly guided me through the store's extensive product selection. She took the time to understand my needs and preferences, offering insightful recommendations and answering all of my questions with patience and clarity. Her friendly demeanor and genuine enthusiasm for helping customers made the entire shopping experience both enjoyable and stress-free.

What stood out most was Steph's problem-solving skills. When I encountered an issue with a product, she swiftly addressed it, ensuring that I left the store completely satisfied. Her dedication to resolving any concerns I had demonstrated a true commitment to customer satisfaction.

In today's world, exceptional customer service can make all the difference in the retail experience, and Steph's exemplary service at JB Hi-Fi is a shining example of this. Her professionalism, knowledge, and willingness to go the extra mile left me not only impressed but also grateful for such a positive shopping encounter. I can confidently say that JB Hi-Fi, under Steph's management, has set a high standard for what excellent customer service should be.

The worker vikas was genuinely the nicest person I have ever met, he put up with my indecisiveness was a huge help. GET THIS MAN A RAISE NOW

Quick and easy
Staff are run off their feet at Christmas time so didn't mind waiting 5 mins for help
Great choices

JB Hi-fi has a huge range of electronic needs for you and your house. Not only can you find daily things such as laptops, mobile phones and landlines but you can also find DVDs, gaming consoles and even vinyl records. JB Hi-fi has it all and has friendly knowledgeable staff to help you. Best of all, JB Hi-fi is cheaper to buy electronic needs from rather than buying direct from the brand stores.
If you need something best check out JB Hi-fi first before brand stores.

Asked for a 128GB tablet. Salesman tried to sell me a 64GB tablet and insisted that it was a 128GB tablet. After alot insisting by me he got a 128GB tablet.

Rude and arrogant staff. From the customer service girl that blamed “jb’s unreliable system” for not finding an item that showed up in stock that she couldn’t find. To the old check out lady who didn’t even try to make the situation better by brushing me off and tell me to go away.

I’m seriously disappointed.

This store should consider training their staff accordingly.

Amazing service, kind, knowledgeable and gracious staff. Shoutout to Jess who helped with my iPhone 14 pro max purchase 256gb today, I had practically called every store and had one purchased with Apple unfortunately it wasn’t going to arrive until early January. Heading out to Bali in 3 days and I’ll have the best camera to capture the beauty thanks to Jess and management.

Very poor service, trying yo get someone to show you were something is, just about impossible, left the store without purchasing anything

Yeah nah. Ok, very hard to get someone to serve you had to ask a mumber of times. We were looking at a Samsung A13 marked at $329 asked if any wriggle room was told $199 that's good right? Which is the market price btw. But what happens to any customers who don't ask for the best price? Ripped off! I sincerely the correct price is on the phone now. Then I was told I'd need to buy the wall plug as most phones come without one now. I was offered 80c discount yes 80c off buying charger, which ultimately I wouldn't need. Because fortuitously a more senior salesperson heard the conversation and said it came with the charger. I'd give the female salesperson a fail she wasn't particularly knowledgeable and no apology for incorrect price on phone and error re charger. So overall not a great experience. I was generous with 3 stars realistically 2-2.5. However in all fairness the customer service is usually good at this store.

Understaffed, poor service. Woeful range of vinyl - buyers clearly have zero knowledge of 101 basics.

Pretty slack. There were suppose to place a projector at my dads place. He waited all day then at 1700hrs conveniently at knockoff time, They call and said we got your
number wrong and we have been messaging you all day. Lets see what excuse will be made tomorrow.

Thanks to Rhys for helping me out on my enquiry about an online deal. After ringing other multiple stores, being placed on hold and not getting any help, it's good to have a quick response from Airport West and help from Rhys.

Rhys was good with selling me an oppo phone. Friendly and knowledgeable. Would recommend if you don't like buying online or aren't sure what you want exactly.

I would like to thank Jb Airport West for the exceptional service I received from their consultant Daniel. I called on 29/6/22 to discuss a smart tv I was interested in and Daniel was exceptionally helpful. As I was limited with space on my wall, Daniel took the initiative to provide dimensions of the tv to ensure it would fit nicely and explained it was very user friendly and assured me I'd have no problems setting it up, but suggested if I had any concerns to contact him. Daniel spoke very professionally over the ph and was extremely knowledgeable and took the time to listen.which is what I find is a thing of the past now, His enthusiasm to help was THE DIFFERENCE. It made me feel confident and comfortable to purchase from him over the ph. As technology is always changing, it can be overwhelming but peace of mind is what I received. He arranged for the order to be placed and collected in no time at all.he explained step by step the procedures I'd need to follow once the email confirmation came thru. Well Done Jb Airport West, you truly have a passionate employee serving your customers who deserves to be acknowledged for his outstanding service. Thank you Daniel, the tv is fantastic and the additional sound bar I also purchased was exactly what we needed!

Helpful and informative staff resulted in a easy and efficient purchase. Very happy with the overall experience.

It's a JB HIFi store, full of high pressure sales staff who are breaking their necks to try and sell you outdated and overpriced goods on order for them to make a paltry commission on their sales. Just pathetic!

Not impressed, was going to spend money.service "Non" 3 staff gas bagging about their social live at the cash register believe 1 wasn't supost to be there and another guy at his station drinking coffee or tea