Indian Restaurant Masala Bar and Grill Berwick

Extremely unhappy with the owners behaviour who allocated only 1.15 min to din in when order was taken after 20 min of our arrival. We were running 15 min late understandable so 15 min deducted from our allocated time but while I was cutting cake for my husbands birthday we were told to vacate the table not only that the owner was extremely rude while taking the Payment overheard him telling another customer sorry you know how people are. Very unprofessional and never coming back.

We really enjoyed our night out for dinner, the staff were very friendly and prompt with service. Our meal was served hot, fresh and tasted amazing. The decor is lovely, I would highly recommend to others:)

We went for family Diner. With couple of more family friends. And Obviously we had kids with us. Firstly no chairs were provided to our kids. Then manager was so rude to our kids. And half of the customers were allowed dance floor and other half were banned. And how can we stop kids from dancing when music is on. Then comes to food its was disgrace Cold and taste less. He is charging hell off price. But there is no respect and courtesy. I think it was absolutely unpleasant experience. We paid around $1000 and service we got was BIG ZERO. Its a entire process we pay for experience and food together. But if business is thinking differently from customer then. Definitely there is something lacking that is connection between customer needs and Business strategy.there is no way we will go back to restaurant and accept undesired attitude from service only because we are on same strata and country. I hope this will help other who are thinking to visit.

I tried noodles for the first time from this place don't even know how many times I'm gonna come here again️

Excellent service Excellent food - if you live in Berwick Narre Warren or Clyde this is the best Indian restaurant and you will not be disappointed

I really don't want to share my experience I had today at Masala Grill- but from last two hours since we came back from the restaurant was not able to sleep - My wife was still having that bad taste what we experienced at Masala Grill, as we are thinking -people are just making money without giving anything - then i thought i should share my experience - We say some review on FB about Masala Grill but nothing was like that -Me and My wife are Pure Vegetarian (Religiously) so ordered their Masala Bar Veg soup which is their BEST SELLER (AS PER MENU) -but we realize that something is not good - we feel we are eating chicken/fish - and then my daughter also said yes she is feeling the same as he normally eat chicken, we show this to their Manager (don’t know the name), when he say initially he said it might be Mushroom but we were not sure then he took the piece to show to their chef and he also said it is mushroom- then we tried more pieces then we realize its not true, it can’t be mushroom as we know the taste and also when we were cutting the pieces we can feel that its not Mushroom- so we left the soup bowl but I took the pieces in the tissue paper and though to check this from somewhere else -after finishing the dinner when I went to pay the bill on the counter the other Manager (or owner) asked how was the food then I mention to him all my experience and also told him that I took the pieces to check this outside then he asked to show to him, soon he say the pieces he accept it cant be mushroom - he went again to show this to chef and this time chef also accepted it is chicken-but I am sure this manager was aware what happened before because soon we complaint this initially to first Manager he went and discuss with the Second Manager (or owner) -

Other thing the food we ordered – Mixed Veg (Best seller as per their menu) and Kadhai Paneer -while taking ordered they haven’t asked what the taste (medium/mild/spicy) we want, as we are with our kids and normally when you go to any Indian restaurant they always asked this - the reason for telling this is - we are with our kids and kids don’t eat spicy- only my wife like spicy - so order as per taste- and taste was not good for both of the curries- Specially with Mix Veg (you should have all sort of veg that’s why it called as Mix Veg) - mostly 90% was Beans and 10 % others (one piece of mushroom, few corns, few carrots) ……

Then he apologies and said he will give discount - originally bill was $60 and after discount it was $36 - the point is not for the discount - point is why they are lying to customer/ what are the check points they are using while serving to customer / are they taking any counter measure not to repeat this mistake/…

So my recommendation is whenever you go to any restaurant - don’t order much, just order one dish and get some experience if its good then it will bring you to the restaurant, and if its bad then you will not regret because you not spend that much of money.

Food is definitely much better than all other closely indian restaurants.for me only minus is service when they get busy.

Ambience is impressive. The food is mediocre which won't much impress your taste buds but definitely not bad.
Cons: too loud Punjabi music kills the experience of fine dining.

Some food taste awesome, some bad.
Serving plates are bit flat and tough to get the food out withour spiling on the table

We ordered food from here very often very nice food. Value for money and authentic taste specialty chicken. I am only disappointed with Chole I order first time was very good. Then after not a flavour specially when I order yesterday for takeaway noway near that taste. Need to keep standard. Thanks.

Really nice Indian restaurant with authentic cuisines ad and very pleasant ambience. There is provisionnof a DJ too.

Went for dinner rice was off could smell it, Butter chicken had been re heated in the pot over and over as it was simply shredded. Entrees weren't even good, other dishes tasted as bad. Only item that was good was the Naan bread.
Didnt eat any of it, First time and they definitely made it my last time from there.