ibis budget Fawkner

Cons:
The rooms aren't the cleanest:
The bed is made up by sheets. The blanket has no covering and is placed in between 2 sheets. The blanket itself had a stain on it. The bathroom is very small. Door has no lock and you have to slam it to shut It, which is annoying at night and very loud for other guest. The rooms are NOT sound proof and you can hear everything in the hallway and everyone can hear you. The bathroom is very dirty and the exhaust fan is clogged and does not work. You have to close the VERY LOUD door to not set the smoke alarm off from the steam and the toilet would barely flush. You had to press both buttons multiple times.

The room does not offer very much storage options for clothes.

The room itself didn't have much of a smell but the hallway and downstairs always smelt very strong of burnt food.

NOW THE KETTLE. The kettle was absolutely disgusting. Could not use at all. My partner put the kettle on when we got in the room and it stunk out the whole room. The water came out yellow and we never touched it again. We went down stairs to get a coffee and no cups were supplied at the machine. Didn't feel safe using the mugs supplied from the room on the machine just in case they where to small. Opted out to pay for coffees which where so much more expensive.

We stayed for 3 nights and on the second night they terminated our key card so we where unable to access our room. We did not see the house keepers nor given or offered any extra towels.

BIGGEST CON OF ALL WAS NO MICROWAVE. Just warning others as any left over foods may go to waste and was hoping there was a microwave in a common area but was not.

Pros: The AC works great even though it looks broken. The AC does tend to make the light flicker but very minimal and doesn't affect stay.

The fridge was very clean and worked super well.

Parking was always good and free.

Location is great as there is a plaza only a few minutes down the street.

For the price I would recommend staying but don't expect to much other than a room with a bed, window, and the tiniest bathroom you will ever see. I would recommend staying if you are not going to be in the room much only for sleeping.

I had a terrible experience with the worker's there. They were rude and the receptionist was eating curry while getting my room reservations. Another worker was clipping her toenails in the lobby.

Aircon filter has never been cleaned. Had to do it myself. There were bugs on my bed as well. Not recommended.

To the male staff most of the time works on Saturday & Sunday morning (from 7 am- 3 pm).

You need to learn on how to speak to people. You are lack of communication, intrapersonal & interpersonal skills. Very rude, throwing pen when asking the guest to sign the booking paper, raising voice to the guests that you think easy victims and never talk back. You treat these easy victims like a dog or stupid idiot people.

Raising your voice and yelling as your pleasure like " Go get your photo ID! " " How many times I said bla bla bla" and keep babbling and repeating it in front of other people.

You are a bully, and this is considered as abuse. You keep embarassing people in front of the other guests. You don't know how to talk about personal matter in private. It would hurt that person's you embarass feeling.

But you would talk nicely to the alpha big male manly guests or people whom you think aren't easy victims. Or when your manager is around.

Don't be judgemental, when you see nerd guests or you think they are idiots, you take advantage to bully and embarassing them. You can't even know people that you bully and embarrass have degree, master in management, work in hospitality and educational field for many years. They are very good at people's multiple behaviours. And they are way older than you.

Some people they don't want to talk back or give response, because they don't want to have bad energy or negative vibes after argument. They just let it go and have faith in KARMA to do it's work.

You are not so professional. When you act like that, people will know that you need to gain lots lots of experiences. Older people would know that you just start your life. They can picture what kind of person you are and how you are raised up. They are not looking at people you embarass, but they will be looking at you with your poor attitude in management.

This is a hospitality industry. You are just a raw stuff. Couldn't imagine your attitude and arrogance if you own a hotel.

Even the manager just gave warning no more smoking in the room, but you without any black and white document just straightaway kick the guest out verbally in front of the other guests. That guest must be so embarassed. No professional discussion, no private talk, no tolerate, no second chance, etc. This is Australia for God's sake.

Couldn't imagine if people treat your mother, your brothers, sisters and family like this.

You want the guests to comply and follow the rules, you yourself did not follow the procedures, rules and protocols. Rude, yelling, raising voices, discrimination, banging loud knocking door, talk about private matter in front of other guests until he/she feels embarassed. You have no soul. Heartless.

Those guests had spent lots of money staying at this hotel, some are willing not to eat as long the hotel room is paid.

You never asked how they are going, ok or not, let alone to say sorry, apologise or even smile.

How can people respect you and have a professional communication with you as you don't know the way on how to talk to people with multiple behaviours?

Here and there on the walls are about "smile", but never saw the staff here smile. Only few. Even the house keeping mature lady are grumpy and always angry until people have fear to ask for a towel or anything.

Those two ladies working at reception are the best. And few males staff as well (3 of them). Not like you. Just enjoy finding fault. A BULLY.

Good option for an overnight stay. Bed was comfortable. Fridge smelt a bit musty as it was turned off. Window can be opened slightly but there are 2 major highways plus a train line so it's not quiet. Air con is better option. Hotel is across the main road from shops. A decent continental breakfast including pancakes was included in the price.

Very clean. Excellent location with shops open till very late. Staff is helpful and welcoming.

Worst stay ever. Upon arrive the reception had informed me they had cancelled my booking the day before but failed to email me, when I showed him I hadn’t received a email he still cancelled the booking and said to bad. It was 11.30pm and after a long day of travelling it was a horrible experience. He managed to get me into a room but not without having to stand my ground and fight with him. The room was also not the best but was happy to have a bed instead of having to sleep on the ground or bus stop. Will never be going back here and highly suggest going somewhere else

My partner booked a room the night before.and was told by the staff i can renew my card the next day.when i went to renew the card next day the person at the counter named ABDUL, Refused to renew it without my partner being here.very unprofessional if you cant do the job go do uber eates mate. (15 /06 /2023). Never had issues with this place but this will be the last.

Cosy hotel, it is a bit basic. But it's a good place to crash out when you are tired. There are a lot of food places within walking distance from the hotel.

Neat place to sleep.

Will be back soon.

Thanks

It seems cheap, but it’s not good value. You’re better off spending $20 or $30 more to stay in something that doesn’t have prison cell vibes.

The girl that works behind the desk on Monday she is very rude person she was swearing at me in front of people I think she was on her period

I't's really bad because the room was small and dirty the good thing is there is coles near at it that why i gave it's a star

Room wasn’t very clean, floors were dirty, bedsheets had crumbs in them? Cabin bathroom is horrible, room was full of mozzie’s every-time I sprayed more we’re still coming in. The room was so small my husband could lie down and touch wall to wall.

The rooms are terribly dirty, I had to stay here twice and its absolute nightmare. Toilet is coverd with urine, place is dusty, it looks like they never use the vacuum cleaner in the rooms there is previous customers hair all over the floor, there is something that looks like mold in the shower. I didnt expect much from this place but would expect to get a clean room for the money you pay. Do not reccomend, dirty, dirty, dirty place.

Staff were nice. BUT room was extremely small.shower and toilet had mould.and the bed was very uncomfortable. Both nights I slept in my car and now my feet are swollen and im in pain.the shower was NOT GOOD and NOT GOOD FOR BIGGER SIZE PEOPLE.and if your in a wheelchair DO NOT GO TO IBIS!

Felt like a prison cell as it's so tiny & the iron grills on windows. Stayed for one night & loved the location.

Had to be here for a job interview close by, and it was a good experience staying here. Helpful staff, room was clean. You are getting a place to sleep.

The bad was that the mattress and pillows were too soft. That is a me problem, and not a hotel problem because I am used to a stiff mattress, and dense memory foam pillow.

The actually bad is the lack of power point near the bed to plug my laptop into while using it. It was barely enough if I sat at the edge of the bed, but something close to the bed would be nice to charge the laptop, and phone.

Cheap and cheerful -fine - but not fine - to be treated badly by staff

You specifically state budget, which is fine for a room that looks like a prison cell. It was clean and served it’s purpose however it doesn’t give your staff the green light to treat guests as if they didn’t matter. I checked in on Sunday afternoon - the young lady struggled to smile and make me feel welcomed, two other staff members were sitting in the communal area - one doing puzzles and the other eating - don’t they have a staff room? First impressions should be lasting impressions in this instance - I wasn’t impressed! There was a constant loud noise which sounded like an air vent the young lady begrudgingly came to check my room and said it was the toilet flush and it would go away and all the rooms had this noise. The sound didn’t go away so I had to tape over the vent in the shower cubicle to get a decent few hours of sleep! The following morning, 3 different staff members were in the front area ignoring guests and having a jolly time among themselves. Appalling!

Poor value.rudinesd of staff with little experience in disability care.as I'm trained refused to allow disabled room for bathroom use.dirty as cleaners were not wanting to clean properly.been here for several months due to being poisoned at previous property, putting up prices because it's near Xmas and a problem with burning sensation on feet and ankles with room flooring.senior management refusing to acknowledge there problems. I always paid on time.room is like a cell and air con not working properly.refused to change room for privacy.not much to say but they need to address their problems they have within the senior problems.also theft from baggage locked.ourdude room worth well over $400-600. Police notified and little concern or follow up by staff and authority.disabled sins and my personal property. Also new videos.no support from general manager.stars.none. Shame garden looks better now.

Bathrooms were really bad with no water pressure, got woken up at 4am with loud music and smashing glass one of the nights. Location is far out so be ready to spend money on travel