Hola con lola

Our recent experience with Lola's cooking class was extremely disappointing. Just two days before the scheduled session, she canceled - apparently her flights got cancelled. This abrupt change left us in a lurch, and to make matters worse, we received no further communication from her.

When we informed her that we couldn't attend any rescheduled classes due to our imminent departure from Australia, she refused a refund. This lack of empathy and unwillingness to accommodate our situation left us extremely dissatisfied. Potential customers should be cautious of last-minute cancellations and poor customer service when considering Lola's cooking classes. Our hopes for a positive experience were shattered, and we strongly advise against engaging in her services.

I was going to write a long review about how Lola cancelled on my partner and I then refused to do a refund, however this seems a common occurrence. If this has happened to you I suggest you do your research and review your remedies. You are able to try and get your money back from her through the Magistrates Court of Victoria (which has a specific section for claims under $500) or send a complaint through to the ACCC. For your research I have placed links for both organisations below:

Magistrates Court of Victoria: https://www.mcv.vic.gov.au/civil-matters/starting-civil-matter

ACCC:
https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel#toc-changes-to-services

I was so looking forward to participating in one of these cooking classes with my husband after we received a voucher for our wedding.
I tried multiple times to contact Lola to understand how to go about booking as I found the website wasn't quite matching up with the voucher we had received.

After a couple of emails, I attempted calling however was then told to text the number. I can see the messages have been read but have received no response. The voucher has now well and truly expired, so we are disappointed we cannot attend this class.

We did the Paella class and oh my god it was the most fun day. Lola was such a laugh and created such a fun environment, lots of sangria and left the class feeling like we had made 20 new best friends.

Such a fun class and delicious food. Lola brings a great energy to the class.had an amazing time.great food plenty of laughs.topped of with sangria.who could ask for more!

I haven't got the opportunity to attend to her cooking classes so far, but I have tried the Valencia Paella and Sangria from other friends and the taste was awesome. Looking forward to joining to the lovely classes soon

It’s one of those gastronomic events that you just have to experience and delve into an amazing moment. Fun, knowledgeable, very cheeky, bien Latina and amazing cook, Lola will blow your head. Either for you, or as a gift it’s a must in Melbourne’s cuisine.

Lola was absolutely amazing! Super vibrant and fun class. Highly recommend trying her classes.

A lot of fun and zazzle! An interactive experience that left me wanting to come back for more! Delicious food and a delightful experience.

Lovely day and experience with some friends sharing the art off cooking as we learn and have fun to end up enjoying the delicious food we made with the Lola’s help.
She’s so patient and funny really recommend!

I've been to two classes so far and I've thoroughly enjoyed my time at both. Lola is such a charming and fun host/instructor and made sure we were all engaged with something to do in cooking and preparing all our meals and drinks. The vibe in her classes is very casual, relaxed and welcoming no matter what your cooking skill level is, and you'll have a great time getting along with her and others in your classes. Class sizes are decently sized and just about perfect. And I strongly believe that as long as you have an open mind and are willing to engage, you'll walk away having learnt something.

I'm definitely not a good cook by any account and I only occasionally cook at home, but even I left being able to do my own take of Catalan bread with Spanish prosciutto as well as the famous paella. I have Lola and her classes to thank for this.

Booked in the date which had to be cancelled due to a 'kitchen fire'. Lola then ghosted us for 4 weeks when we tried to reschedule as we had already paid the deposit (terrible mistake). This isn't how you should treat your clients.

Lola’s cooking classes are amazing! She teaches you yummy recipes in a way that is a lot of fun to everyone. I’d recommend 100%

This was so amazing! Lola is an expert and her personality is what makes this experience so great. The paella was delicious! 100% recommend it!

Loved the class, Lola has the best energy and it was certainly contagious, the food was delicious me and my friends had lots of fun! Thank you ️ Highly recommend?

Lola is really a pro chef! She can literally brighten the class. We really enjoying the time with her

My partner & I went to the paella & sangria cooking class yesterday morning and had the most wonderful time. Lola's character is larger than life and she made a group of strangers very quickly feel comfortable with each other & had us all talking and laughing.
The trip to the markets to see where she gets her food was really interesting & I learnt a lot (who knew there are male & female capsicums?).
The cooking experience was much more immersive than other classes I've been to; we all got to join in & have a go at doing something.
The sangria & paella was incredible & I can't wait to have a go at making it myself. Will definitely be looking at going to some of her other classes:)

She cancelled the class because of a flooding a month ago. Never got back to me regarding a refund or reschedule. Won't respond to my emails.
I'm worried I have lost my money. Looking at other reviews here, seems like it could be true. I may never get anything for the 160$ I spent on Hola CON Lola.

Unprofessional, avoid at all costs.

P. S: Will be contacting the ACCC regarding this.

Super disappointing experience.

I bought a Spanish Tapas cooking class from Lola. Got to the class 10 mins before it started and the doors were still shut.

Waited for 2 hours only for Lola to message saying that the class had been cancelled due to Covid, which was not a problem.

However, I tried to call and message her after only for her to not respond to any forms of communication.

So frustrating as I was looking forward to spending some time with my mum and doing something special with her.

Had a ball this morning with Lola! Great food and drinks. Highly recommend this class for an informative and fun time!