Harvey Norman Epping Factory Outlet

WORST CUSTOMER EXPERIENCE!

NEVER HAVE I EVER EXPERIENCED SUCH DISCRIMINATION!

DO NOT INVEST YOUR MONEY IN THIS STORE

Limited range but could had a few good bargains. The place could use a bit of cheering up. Staff were sufficiently helpful. OK overall.

I purchased a french door fridge from Max and what a fabulous experience. Max was so professional and assisted us as soon as we walked in. His knowledge was so helpful! Definitely would not hesitate to purchase from Max and Harvey Norman, Epping in the future. Thankyou again, Natalie & Mitchell.

I have had nothing but fantastic dealings with all staff, from sales, delivery and admin! Highly recommend!

The factory outlet is not at all like a normal Harvey Norman. The store is quite small and stocks mostly kitchen items, stoves, ovens, range hoods, fridges, dish washers, etc. Washing machines and clothes dryers as well. Few other small household appliances, coffee machines, toasters, vacumns, radios etc etc. Mostly end of line or ex display stock. I found the shop quite dark and dingy, better lighting could really improve this. Prices can be a little cheaper, and in some cases incredibly cheaper. I saw one high end griller for $3995 marked down to $995. The staff member I dealt with was really knowledgeable and was up-to-date with most of the products in his area. It worth popping in here especially for kitchen whitegoods as you can save quite a bit if you don't mind end of line products.

I purchased a fridge here during the week and what a fabulous experience. Michael was so professional and assisted us as soon as we walked in. His knowledge was so helpful. We love our Haier French door fridge and would not hesitate to purchase from Michael and Harvey Norman, Epping in the future. Thankyou again, Caroline Kilmore Vic

The terrible service attitude I have ever seen. The Male staff was rude to us. Can’t believe still.

Great service was more than willing to spend time to help us instead of focusing on making a sale so we bought from them instead of all the other places we visited

Definitely an alternative to the regular retail electrical outlets. There is definitely savings to be had on the same items sold elsewhere.

Nothing was particularly cheap. I was expecting 2nds and factory and floor stock at cheap prices.but they weren't.

Friendly staff and very well priced items of mostly white goods.in a convenient place in Epping High Street

Fantastic service from Mike. Great prices on top brands and models. Why pay full price for a box etc when you can make your dollar go further. Very happy with our new f and p oven.

Better service here. Great prices friendly staff. Will be shopping here from now on as thomastown good guys staff don't care. Was very surprised at how good prices are here

Disappointed, when I think factory outlet I think cheap. Not end of lines at retail price. Stopped in as I as heading for the shop next door. Wouldn't take the time out of my day just to visit Harvey Norman outlet.

Avoid this store at all costs, the staff wont be of any help if you have an issue, they will be most courteous as long as you buy items. Pay few dollars more and buy from Good Guys and JB if you want after sales service. The store manager will not be helpful at all.

Poor, poor, poor.
Advertised items on the website which were not available or the staff could not be bothered looking for.
Better go to another supplier.

Wonderful experience with the store. This is my GO TO store for all my future tech needs. Pricing is great and the staff is willing to make an effort and ensure that you get the right thing that suits your needs. Rick is a thorough gentleman and steps into your shoes to understand your needs and work in your budget with no nasty surprises at all at the end. The recommended installers from the store prove to be an icing on the cake in continuance to the professional service one gets from the store. They were on time, keeps you informed, reasonably priced and did a great job. One can never make out that the installation of the home theater system was done during the build by the builder or after handover. Seriously not even a single scratch or mark on the wall, no damage none at all and I cannot fault it. They cleaned after and left the property spic and span. Keep up the great work guys!

Good prices, happy with the purchase but sales rep didn't Even mention that TVs are box damaged units. I totally agree that they are factory seconds but atleast i need to know that box is damage BEFORE I MAKE FINAL PAYMENT.
My suggestion is "Do your homework before going there bcz some sales guys are not aware of detailed specifications of models on display. "
Tv section had strong smell of weed, I DON'T KNOW WHY but it was so strong