Harvey Norman Epping Factory Outlet

Our refrigerator at wollert CFA fire station gave up on us just before Christmas. We reached out to Harvey Norman’s in Epping and they sorted us out with a replacement. We really appreciate the help they gave us thanks Robert and team.

Purchased a westinghouse fridge with pole handles from harvey norman factory outlet in epping. However I was called on day of delivery and told that they didn’t have that one in stock and mistakenly sold me a different fridge and was told I would get a $100 discount for another westinghouse fridge (wbe5300sb). I accepted as I was in urgent need of the fridge. I Was not told that it was seconds or had damage. The fridge looked fine when we received it. Later we had dents appear on the fridge door, smooth when touched but can see the dents when light reflects onto it. No kids that could have caused them later, only 2 adults in the home. At the same time any food we store in the fridge spoils within a couple of days, we have even had eggs spoil in the fridge, never seen that before in my life. Just cleaned ice from the fresh food compartment. Had the fridge for only 3 years and this problem has been going on for a while

This is a good place to get anything you need but at a much cheaper price. Almost all the equipment are brand new with the occasional item with a scratch or a dent! But it is to be expected from a factory outlet.

One star is too much for this company, I WOULD NOT RECOMMEND.
Terrible service and very rude customer service.
After this company gets your money they want nothing to do with you. GO ELSEWHERE EVEN IF YOU HAVE TO PAY MORE. DO NOT RECOMMEND. ZERO STARS.

Like any clearance like outlet you may or may not find what you want and it could take multiple visits but today I found the range fantastic across what I was looking at (oven, induction cooktop, dishwasher, rangehood). Think the key is to visit outside of busy periods. Michael was so generous with his time and knowledge today giving realistic, useful, unbiased advice which I was really grateful for. I'm not quite ready to buy yet but feel more knowledgeable about what I want and what to look for. Absolutely great service and I'll be back!

Waited extremely long period of time for someone to service us to be able to buy the most suitable washing machine for us but we gave up after waiting 20-30 minutes. We went to buy it from somewhere else instead.
This company made record profits while stealing jobkeeper money because of the pandemic but too cheap to hire enough staff for customers.
Disgusting, greedy and useless company.

Good place to go and negotiate prices.good way of finding minimums that retailer is willing to offer. I would have purchased if the item required was available. Staff was really helpful and proactive.

Had some of the best customer service from the gentlemen with all the oven knowledge in the world. Made our day.

We went in with the intention of purchasing a new front loader. A sales person came over, looking almost annoyed that she had to speak to us. We asked a couple of questions to be met with no answers, no smile, no sales help at all really. She barely said 3 words. When asked if the one we were looking at had a certain function, her answer was "I dunno, it should". It was at this point we walked away only to be stopped by the loveliest couple who were a hoot and we chatted away for 20mins or so with them giving us awesome advice on which one to buy for our needs.

During this time, we were met with nasty looks from other sales people watching us but never approaching us.

We then walked out to spend our money somewhere that actually wanted to sell us something.

Could not have ask for more attentive and informative help at this store everyone was so friendly and helpful, I can't think of the gentleman's name but so helpful, thanking us for our costom, you don't get that very often these days. Will definitely go back.

The prices are good and so are the products. However the store manager, R****t. He has a major attitude problem. Argued with me on the phone and told me not to ask any stupid questions, delivered a Dishawasher by dragging it through the mud on my front yard and then told my husband he can’t bring it in the house as it’s now all muddy so he left it outside the house. Because of him, I’ll take my money elsewhere.

Recently bought a washer/dryer and was impressed with the range and prices. Would recommend anyone purchasing big ticket white goods to check here first. However, when loading the washer/dryer into my car the employees dragged it across my rear bumper and boot to load it in without warning. I now have scratches and chunks out of my paint that will cost much more to fix than any savings I made…. Had I have known they would so carelessly load it in my car I would have put my boot protector down or just lifted it in myself!

Amazing customer service!
Friendly, Professional & Knowledgable!
I purchased a Fridge & Washer Dryer and have not received such great customer service in a long time.

A huge thank you to the gentleman who served me today (I'm sorry I didn't catch your name but I think you were the Manager).

Highly recommend to go here for the best deals.

A big thank you to the guys that delivered a fridge to my parents granny flat in Wallan. It was a long walk around the back of my property. So thank you for being so nice about it

Great value on seconds and scratch and dent appliances. Awesome service from Wayne and Micheal.

1. Horrible Customer Service
2. Store does not follow any process or policies setup by head office unless you write a complaint to head office
2.1 - I asked for a price match which they refused and then I had to write to head office and they still refused to honour the price. They only honoured the priced after Igot adamant and asked them to give me in writing that they can not price match
3. Ask for a price match, they will refuse to honour it
4. Ask for a refund, they will ask you to walk out of the store before they kick you out
5. Store Manger is a real pain to deal with. He is very aggressive and has no manners on how to talk to a customer
6. This is a factory outlet and sometimes their boxes are damaged if you order and stock is unavailable (I haven't experienced it but this was told by the store manager over the phone to me)
Long story short, there is a store in close proximity in Thomastown, so save yourself some time and go to that store

Bit noisy with renovations happening. Some stock in aisles making it difficult to move around freely with a wheelchair

Got good deal in chiq refrigerator and sharp washing machine. Prices are lower than any electronic store. Micheal was very helpful and friendly. Thanks Micheal.

If i can get no stars that would be good! This store does not deserve any stars whats so ever! Customer service is appalling and dont even get me started on the management! They really need to go back to train their customer service knowledge to understand how to treat a customer with respect after all customers pays their wages. Never again i will step foot in this store. They absolutely did not care about my money spent there and did not even bother to make me feel comfortable to spent my money.i have taken my money to another store who had the time to sit and discussed my needs and purchase.

Honestly, the only time I loved visiting, was when the manager was there. The other staff, just do not seem keen in serving you, unless you look like you want to buy something. They also chat bon stop to each other, ignore you and then you have to go and ask for assistance. I would only go when I want to buy something, but will make sure I'm served by the manager, because he treats me like I can afford to buy things. Next time, I will wear a lot of fancy clothes and jewellery, to see if it makes a difference in getting the others to serve me!