Grill'd Glen Waverley

Every single time I come here I can never complain. The food is always absolutely outstanding always fresh and amazing ingredients used. It is one of my favourite places to eat.

Horrible service! There should be a zero star option, don't even deserve one star. Waited one hour for just one burger takeaway. The order has been sitting there for half hour, the staff claimed to have called our name few times, no one answered and they just left the bag sitting there. There are only 3 tables occupied (besides us) and there there so many servers. Not to mentioned that the music was blasting away. Surely they noticed us sitting there waiting, yet no one bothered to check. And the one who took our order should have checked. No apologies whatsoever. They bothered to redo the order, waited another 20mins and it is still cold. Horrible service considering there are no short of staff and not busy

Great service, efficient workers and high quality results of the food ordered! I ordered a large order and they didn’t get anything wrong, which I thought was impressive. All the food was packed into bags properly, without damaging or spilling any of the food either:)

Overall was a great experience with take away food/order. Would definitely recommend Grill’d from here.

Bloody awful!
Service poor!
Food cold!
And management think a freebie will fix it all

So lovely here! Cared about my requests for gluten free and the food came very quickly! So good!

Burgers are really good, and the chips are out of this world. Because it's popular, the service is a bit slow!

Thanks guys, our faith in Grill'd has been restored. We came to you because another branch fairly nearby we used to frequent had gone downhill badly over the course of a year or so. I won't name them. We all enjoyed our burgers and the kids really behaved themselves, which is always a good indication of contentment levels. My wife did complain that the burgers have shrunk noticeably since we first started coming to grill'd but to be fair, we did notice that a while back before we came to you. Just a couple of points FYI if you're looking for ways to improve: The phone app you use to order from the table is rubbish. I made two attempts to order with it and it locked me into a screen that I need to get out of to complete. When I tried to move back it dropped the order. I did that twice on two, four person orders and then gave up in disgust and came up to the order desk. The other thing I noticed. That stick with the red and white ends you are supposed to use to check if the table has been checked by a waiter for satisfied customers was left untouched. I noticed the same thing at the other branch I mentioned on prior visits. If it's not important you should take it away. If it is important and I were mystery shopper checking to see if you were following franchise standards, I guess I would have marked you down on that. Thankfully, we were satisfied and came away feeling well fed and happy. Thanks.

Customer service is about options. Tell us what you can do, not what you cant. Train ur staff to be positive and be welcoming. We came in so excited to dine in to our favourite restaurant, but this place was different from the other Grill’d restaurants we’ve visited.

I understand the pandemic rules, and I get that without vaccination certificate, you wont be able to cater us. I totally get that, but at least be human, take time to think of options and show your customers how you can help. That’s why you are there, not to rush your customers to go away.

We were travelling and of all the restaurants along the way, we went out our way to find Grill’d, as we love your burgers! Been loyal, and whenever we have visitors from overseas, or we have friends over, we always bring them to your restaurant! The GPS took us to this Grill’d Glen Waverley restaurant.my wife and I with our 10 year old daughter came in, and very excited to place our orders. The staff then asked us to show the vaccination certificate. I showed mine (mobile). Now, we just remembered, only when we were there that my wife’s phone’s dead and wasnt able to show her certificate. The staff’s first reaction was, sorry we cant help you. Remember, I HAVE MY CERTIFICATE and was hoping that you’d show us your customer service skills.

The mentality of “no we cant help you” was in that room. Why not offer options? If that was me, I’d ask what phone do you have, we can charge it for a minute or two, just to be able to show your certificate. Or, offer hey I can only order for take away. I had to tell your staff, cant you do take away order instead? I have my certificate anyway.

Eventually was able to order take away and my wife and daughter had to sit outside their restaurant, waiting, feeling not valued at all! Its not that hard to show initiative, and CUSTOMER SERVICE and be human. I think you just need to learn that word, no matter how good your food is, if you don’t have the customer service skills, you will push loyal customers away.

Always fantastic burgers way better than a lot of other burger places when ordering off uber eats, the staff are fantastic especially Courtney

I called today for advice and to provide feedback on my experience of ordering Grill'd from this restaurant through DoorDash. The young worker that answered the phone was incredibly lovely and helpful (I think his name was Patrick?). I had an awful first experience with DoorDash itself and their driver being incredibly late, but when speaking to the Grill'd staff member found that he was very resourceful on how to handle the situation. Just wanted to say that I really appreciated the staff members help and that the food was great even though DoorDash was incredibly disappointing.
Biggest thanks to the Grill'd staff member that helped me, you were incredible and you're very good at your job!

Ordered through menulog and there was a glitch. Spoke to Courtney from the store and she and team were fantastic and went above and beyond to deliver the meal even though the order had not come through the system properly. Courtney delivered the meal personally really great friendly service and much appreciated.

Our delivery driver was non responsive after collecting our food.
The assistant manager Courtney and Lachlan were incredibly helpful. They remade our order and Courtney herself delivered it to us. So appreciative. They turned a pretty awful thing into such an amazing experience. Will definitely be back!

Then again, it is Grill'd. Loved by millions of people around this country and the business itself shows that they care for the people who are in need by accepting donations. Everyone can help contribute now to the causes around the world by donating to the jars! Lets get it Australia!

Good service despite selling out of specific items from the menu, they improvised and provided a high level of customer service.

Great customer service, Galvin was very attentive to us and ensured our customer experience was amazing:)

Thanks Galvin, will be visiting again!

The cheeseburger chips were interesting & tasty - we enjoyed sitting outside in the cool breeze

Went here with my (smelly and tired) roller derby team and we were well looked after by the guys at Grill'd! Thanks so much for your amazing and fast service. The food was great and the complementary chips were

G'day fellas, just here to congratulate the fiery women behind the rego, rips into everyone when needed gets the burgers out quick. Thank you

Review of the Glen Waverley Grilld store.on the 11/10/2019 I made an order for takeaway which included a hot bird burger, chips and herbed mayo sauce.

Firstly the guy over the phone who took the order didn’t sound interested and wasn’t polite. Secondly when I picked up the order and arrived home I found the hot bird had a beef pattie instead of a chicken one and there was no herbed mayo sauce included either. This is now the 3rd time iv had the glen Waverley store stuff up my order in the last 2 months and I’m getting frustrated. I shouldn’t have to check the meat type of the burger before leaving a store.

I really hope this review is taken seriously as I’m a regular and would prefer to stay at this branch instead of going to Burwood or chadstone for grilld.

A bit loud but everything was really good. 4.5 stars. The older Asian man who I'm guessing is the owner is a babe