Goodlife Health Clubs 24/7

These guys here just won’t give you correct information about the contract and will keep taking money from your bank account months and months after your contract’s expire date without informing you.
They never accept the cancellation request. And the receptionists are not professional, not even polite…

Gave it a shot. Left a few months back. For the most part there was a really weird vibe. Didn't feel safe. Like some nights it's just a childcare center for rich kid delinquents. Plenty of other 24 hr gyms in the area. Don't "settle".

Best gym ever.staff are absolutely amazing. Been to many gyms and even worked at one in my youth, but this gym is fabulous. Love everything about it

Helpful staff. Were flexoble with me. Great environment. Still working out there and enjoy it.

Havent tried the classes yet but they look good.

I really enjoyed it for a while, it’s an interesting community. I love the instructors for the classes. (Reality is these instructors work across many gyms teaching Les mills). Its definitely good for some but not the right place for me anymore. Been wanting to cancel my membership for a while now. The person I spoke to over the phone just convinced me to accept a better deal and put my membership on hold for a while. Feels like a global pyramid scheme to me where good life employees (sales people) are paid on commission for signing people up/keeping them on their memberships). I’ll be cancelling my membership asap. And I’ll be taking my business to my local council gym/pool. Thank you.

Definitely appreciated a good quality gym and this is certainly one of them, from the moment you're greeted at the front reception to all the friendly helpful floor staff, surely makes you feel welcomed.

Special mention to my PT trainer Stephen, he's one of the best in the industry and I defiantly highly recommend him.

While visiting Melbourne, both Matt and Scott were absolute legends and were very accommodating

Great gym with all the necessary equipment and more!
The staff members at the gym are friendly and always willing to assist, especially Matt, who brings a positive and welcoming vibe to the gym.

Staff are friendly but the gym is just below average. Things are aging and cramped peak times will leave you barely able to use any free weights. Machines often have grips that will be covered in glue and dirt. If there was a better option in the area I wouldn't hesitate to change gyms

Really hard to cancel membership still getting charged 3 months later. Can’t get anybody to call back or to help out.
Really poor customer service

Good life Essendon
24 hour gym? My card doesn’t open the door before 6am. You get it reset and the next morning the same issue. Have asked the same receptionist to have someone contact me to rectify it. Was told she can’t do anything but leave messages and this issue is common with other members. It’s been two weeks. Also couldn’t give me anyones contact details today to contact. Maybe you should get her to take her ear pods out of her ears and teacher her to fix these customers issues.

It's a satisfactory gym, but there are always machines broken-down that take too long to be fixed. Same goes with the lockers, seems like they are often u/s and alot of them have locks broken off.

Terrible gym, even worse management do not lock into some ridiculous $20 a week contract here where toilets are never cleaned, hand soap/sanitizer is never filled there’s no hand towels, machines are constantly broken and never fixed.

Don’t waste your time here

I’m writing on behalf of me and my girlfriend.
Don’t recommend signing up here the gym staff are awful they do not greet you, and they show no respect at all to all members, I recently went to the gym and there was a young staff lady with dark curly hair that made me feel really uncomfortable and spoke to me with such disrespect. Matter in face all staff there are completely rude never had a good experience while being there

Karushka Naidoo the clubs customer service manager is so rude and unprofessional, has absolutely no mannerism when discussing membership cancellations. For someone who’s role is to deal with customers she needs training on how to speak to people whether it is a conflict of interest topic. Belittled me and was trying to make me feel stupid. Laughed when I mentioned I would like to speak to someone higher up or speak with head office, telling me that head office send complaints back to her and she believes the matter is resolved so I’m wasting my time by trying to get help from higher up. I really hope no one has to deal with her and be made feel how she made me feel.

Not super impressed with this gym. Have been charged ~$100 after cancelling my 5 day free trial on day 3. I was told the club manager would contact me to ensure no payment was made, but never heard from anyone and am now chasing up charges on my credit card. This club definitely pushes the hard sell on memberships and exactly fit the stereotype of gyms that lock you in to payments you can't get out of. Be very sure you're ready to commit to a membership before approaching this gym.

I returned to the Gym yesterday after the COVID absense and was surprised to see how great the facilities look. All of the equipment looked fresh and clean. The friendly staff made me feel comfortable upon arrival and one even remendered me from last visit in July.
Great atmosphere and experience.

I have been contacting them for several days, i visited four times for the after hours access card but there is no action. The receptionist kept on talking for more than 15 minutes and did not bother to even see me.

Great gym with awesome team vibes. Lots of equipment and space to workout. Have been a member of many gyms and I rate this one at the top them all. Added bonus. 24/7 access and sauna

Incredible members and super friendly staff that make the gym experience that much better! So grateful to be part of such an energetic and warm community. Highly recommend!