GESAC

I swim 2-4 times a week.
As someone who works 9-5, they clearly prioritise swim schools over regular casual prices. They kick people out of their lanes mid swim. I asked why after they shut down the whole indoor 25m pool for swim classes, and then 5 out of the 8 lanes in the outdoor and then close a sixth. The lifeguard said "it's for the children, they take first priority, we never know how many will show up. "
And for a council run pool, the prices are outrageous, clearly they need to pay the 5 people who do nothing behind the front desk.

I also went swimming today, and they took down the flags at the end of the pool. But due to ineptitude, the flags went into the water, and then they continued to pull the flags out against me. They didn't stop until I had to move the flags myself and untangle myself.
No one apologised, no one asked me if I was ok, no cared. I asked them about it after my swim. And they said nothing, not one response. The "learn to swim" coach just looked at me as if I was just an obstacle for him and not someone who had paid their fee their to swim.
There are children swimming in there, and if those lifeguards don't care if an adult is trapped. Imagine a child trapped (who isn't part of a swim lesson)

I wish all parents there good luck, because you know those life guards don't care about anyone but the swim class participants.
I suggest going to Kingston Wave Pool or Harold Holt Pool. At least they have better lifeguards who look after EVERYONE and care about people who pay for casual swims.

This place is great. Me and my family went down 2 big waterslides. It was fun. Stuff is very friendly, so many ice creams to choose. I am definitely going back there. I would very highly recommend this fun place.

It's always full and school 24 hours 7 days one day outside closed one inside.it's scamming costmser.plz don't waste your money to come this swimming pool.when money they always take your money I haven't seen one say o sorry our swimming pool is full no charge always. I been this 2 years no more.just scamming your money.

I go there weekly and the facilities are great. Great for kids and adults. Parking is bit crazy sometime but you always manage to find it.

Great aquatic centre to enjoy alone or with the family. Swimming lap pools, kids pools with toboggans and obstacle course, sauna, steam room, spa, warm water pool.

An amazing swimming pool and fitness centre. They have 2 big water slides, water playground, 2 pools indoor and outdoor as well as a volleyball and basketball court

Great set up for everyone, gym, aerobic classes, massive kids pool area, basketball. Just awesome. Staff are really helpful and friendly

Not too bad but a few things made it a little annoying to visit.

Firstly, the family change rooms are WAY too small. You can’t fit a pram in the cubicle, or more than 2 people.

The cafe seating was all taken by people just watching their kids, and not eating. It meant we had to leave to find somewhere to sit.
Not that it mattered, the food was so over salted we ended up throwing it out anyway.

The small learn to swim pool was great, however more needs to be done to stop kids jumping in. My daughter was landed on twice by the same group of kids.

While it’s my closer than other pools, it won’t be our first choice.

With several differant areas that cater from babies to adult.great outdoor pool and shaded grassy area.inflatables for the kids and two water slides.few hours well spent.thanks GESAC.

Says it all really!
The racial discrimination from front desk to management is beyond comprehension.
Well done gesac
AJ D
4 reviews

a year ago
Critical: Communication, Professionalism, Quality
My brother and I were mistreated ethically and morally by a woman who went by the name of LAURA, absolutely disgusted that people can be treated like this in 2021, after being mistreated her behaviour was enabled by the management team which is so saddening. A refund does not qualify as an apology for that kind of mistreatment and abuse.
26

Great place with a good gym and nice pool area - needs a 24/7 gym option as it's really suffering from overcrowding, especially when the HIIT classes take over half the gym floor!

What an unpleasant experience

came for the 7 day free trial as written on their website, called up to confirm beforehand as well.was introduced to membership consultant michelle (if i remember correctly) who asked us if we’ve been here before.my partner and i replied yes, once, but for me that was years ago.she then said in a patronising manner that the trial is for new people who are genuinely interested in joining and that if “we’ve been here before nothing’s changed, the pool is still the pool”. So we ended up with a 1 day pass she gave us instead of the 7 day trial.super uncomfortable w the whole experience, we were actually interested in joining but just wanted to get a feel of the place before committing to a membership, but not anymore after the way she made us feel like we’re just here for a freebie.isn’t the whole point of a trial to try out the place regardless if you’ve previously been before?

The lifeguard Max was very nice to my kids. They lost something and he tried to help Great customer service!

A beautiful example of a council led program that is great for the community and creates funds that go back to the community too.
Probably has one of the best gyms around too.

Overcrowded. Reception staff was rude.
Coffee machine closed at 3pm. Cafe staff had bad attitude. Go somewhere else.

Oversubscribed swim school means they don't care if your child makes no progress so long as you keep paying. Lanes are cramped, staff are rude if you question them. Management doesn't care about their customers. Pathetic, greedy service. If you are prepared to pay >$21 per half hour for your kids to be babysat in the pool send them to GESAC.

Large modern facilities with lots of exercise options.
But it could do with more parking spots for seniors.

Its winter and the pools indoor are freezing? I had to get out! My kids could somehow deal with it. Slides are fun for the older kids. Little kids have the play area. I wasn’t allowed to take photos of my own children without other kids in the picture? I wont be returning anytime soon.

It’s a great facility but can get too popular and busy. The change rooms are too small for a facility of its size (felt this way before Covid). The indoor lap pool lane markers are out of alignment with the ropes, which is annoying when doing laps with others. Outdoor pool is nice. Lots of parking but it fills up quickly.

Great facilities, however pool closes early compared to other leisure centres and price increase