Genesis Health and Fitness Dandenong

It was such a bad experience to join. I asked them about the hidden charges, and then they added up admin fees, which wasn't mentioned anywhere. On weekly payment $17 they detuct extra 15 on enquiry they said won't happen next without any reason made up some other excuse and top of that they claiming still you have some overdues left even after deduction of $120 in a month. The first month was $1 a day, and now it's the same old story you need to come up with. Pay $213 to cancel plus 30 days' notice.
For real

Highly recommended. All up-to-dated equipment. Neat and clean environment. 24/7 access and highly friendly and supportive staff. Five ️

Fun facts pool is freezing and in the evenings theres no hot water in showers in the evenings only one shower works properly near the pool I only use pool area as I have a disability and find it a waste to use rest of gym but if I want to stay a member I must pay to use whole facility its not like this at other places I wonder will they change this policy in the future. Another thing cant use pool when swimming classes are on children in every lane and theres times just for women to truly make it inclusive of everyone I wonder does gym offer lgbtpq-abc club swim times men only disabled only people suffering anxiety and stress depression only religious only ethnic background only list goes on does gym offer these things just to make truly fair for everyone?

Great facility and staff is lovely! And also the manager Mike is awesome and most humble person.

It’s the best gym I have ever been! They literally got everything! Pool, sauna, boxing room, you name it they got it all and many workout classes too and my favourite of course the Pilates class love it! Highly recommended gym!

The new owner and management are such money hungry they do not care about members. I had to follow up an issue for a week to avoid the wrong directdebit and they failed to complete the admin task. When I spoke to the manager he said they have so many members to service
they can't get back to me. I was overcharged i have called head office 3 times and no one has got back to me, the staff are literally teenagers with no knowledge and the manager has no accountability for errors, pathetic!

Great gym. Staff is extremely helpful with any questions. I highly recommend this gym for everyone to train.

Loved this gym. And I have been training in this gym for that last 20 years. But unfortunately the new owner does not care about members. Only cares about money

Been at this gym for 2 years now. People may complain about equipment not being to their standard but I just say they aren’t applying themselves. (you fraud)

Great environment, the staff are chill and has got everything you need to reach your fitness goals. (Weights, pool, sauna, boxing etc.)

Great gym to train. One of the best welcoming enviorments I've witnessed in a gym. Highly recommended.

The new management still trying to scam me 3 weeks ago Dandenong genesis new management complaint on me through ARMA
Old management was gold i used to receive emails and text
New management instead of emailing me or text they texted and emailed to my emergency contact details
I came to gym 3 weeks ago fixed everything yesterday I received a text message it says your account is overdue
I wend and asked the supervisor I did gave you the payment details do you want more payment details or what
Can you cancel it for me he said no
I made a claim straight away

This is a very good gym the Gym management/ renter/ leasee is a very good, polite, gentleman.

All classes are super good. The pool water quality is superb. The cleanness is very good.
The massage chairs is superb.

The steam room going to more than 5 months not being fixed by the building owner. Is just not good.

The Suna is only good for one person.

Owner of building needs to fix the steam room as most customers are not happy and leaving.

Amaaaazing gym with great facility. New owner Sudesh is super friendly and has renovated the gym to be more appealing with better equipments. Staff Laura, Alex and Sharee are just beautiful, professional and genuinely want to help out new members and existing members.

I have been with this gym for a little over a month now, the classes are really good, instructors are really professional: boxing, body pump and swimming. Equipment is good and people are nice. I have only had terrible service with the customer service team. Twice my pt session was cancel, one with me already waiting there for the pt, the second one was a few minutes before the booked time while I was on my way to the gym via public transport. The night before I even requested confirmation as I didn’t want my first experience repeated!
However, the worst interaction was last week after my trail swimming class. I was to the counter to confirm my payment method and a blond hair young lady ignored me completely for more than 5 mins to have a personal conversation with another lady who arrived just after me. Even after another staff member saw me and asked if I was ok, and I advised that I was waiting to confirm payment with the other member (all within her ear shot), she did not apologise or acknowledge my existence, she was more engaged with the personal conversation she was having. This has left a bad taste and I haven't gone back to the gym since as I am starting to feel like just a number, but I stuck in a contract so will have to eventually.

Good to see the new owner investing in this facility, however a 50% increase in membership is hard to swallow. Then their are the reduced access hours to pool/sauna which were never communicated either by email, website, app or sms. Add to that no notification of expiring membership and my rating on communications is 5 thumbs down!

23/11 the hours for pool/sauna have increased, except for the annual primary school program

1/12 warning to parents that highly obscene music may be playing in the gym & changerooms

Sudesh, you took money twice in my account without my permission + charge me $49.
Could you please return my $124. I am still waiting for my refund.

This is not the first time this happening and I am not the only one but with other Client as well. Stop stealing people money

Return my money!

This gym is ran extremely poorly. The service is horrific and the facilities are in shambles. You will get tricked into signing up as they say pools/sauna and equipment is available 24 hours but once they take your money, suddenly there are restrictions on facility access. Do not sign up to this gym, do yourself a favour and go elsewhere. False advertising and the staff are just there to earn a paycheck, they don't care about the patrons.

My kid had swimming classes but not worth just the staff seems to pass the time not to take some serious class. Also my kid had very bad experience as the swimming staff was just shouting at her for not doing things right at it is just the second class. Seriously they need to find staff those are kids friendly not money minded.

Pretty good gym, nice staff, and has everything a gym needs. Recently got new equipment from TechnoGym which is known to be one of the worst gym brands. Has the worst seated hamstring curl, as the top pad sits on the shins instead of the thighs, and it makes it feel as if the shins are gonna snap. Quite disappointed that they got rid of the Nautilus equipment, such as the lat pull-down machine and padded pec fly as they were perfect machines, and it is one of the best gym brands. Also gym needs more cables, only has 1 proper cable machine that gets crowded at the moment, and the rest of the cables are old and can't be used for chest flies.

The place is outdated by every word. The machines are old, and some of them don’t even work. There is low ventilation throughout the entire establishment, especially the women’s section. The equipment is old, so some of them are out of service, and no matter how many times you report it back to staff, nothing gets done about it. They renovated the entrance which was lovely, and they also said they’d be creating another, better entrance to the women’s area. Don’t even get me started on the pool & showers.
I ended my membership recently because I barely used it. But in all honesty, I was reluctant to go there because the place is riddled with creepy gym goers. They constantly stare at you, and unfortunately you have to get passed everyone to enter the women’s area. The only reason I used the women’s area was to avoid the eyeball harassment by other members. It’s not worth your money.
I will say that the staff are friendly & approachable, and the app keeps you track of your fitness journey.