Forever New

Very poor customer service. No staff offered assistance while I was trying heels on even though several of them walked past me. I had to approach a member of staff to ask for the matching heel to try both on, she said it’ll be on display which I had to find myself and when I did it was missing an ankle strap and not in a sellable condition. She said she’d check if there was another one available which there wasn’t but proceeded to give me the heel to try on to see if they could order online but she immediately walked away, no follow up, no confirmation if the heels were available in another store, no apology for the inconvenience. I couldn’t be bothered searching the shop for an assistant again, so left the store without making a purchase. Very disappointing. Staff need training on customer service etiquette.

Visited on Monday afternoon 2: 30PM. I waited at the counter for around 5minutes before one of the staff attended the counter. I needed someone to help with a return but the lady helping me was unprofessional and acted as if she’d do anything not to be there. She didn’t give me accurate information regarding the refund and looked grumpy and annoyed the whole time. I ended up leaving the store feeling terrible because of her poor service. I get that one might not be happy with their current job but maybe not let it show in front of the costumer?

Just Ok, didn't have what the daughter wanted, pity as the travel was some distance away.

Fails to adhere to Australian Consumer Law. Head office hit me up in regards to arranging a refund for your stuff-up.

Amazing stylish outfits. Personalised service. Great customer relationships. An expert and passionate team. It is a pleasure to know you.

Like another shopper I went to the store with the intention to replace an entire wardrobe after two years of working from home. I walked into the store, loaded clothes on my arm, was in need of help …. Received nothing! There was NO SERVICE, NO CARE, NO DESIRE to want to sell. Poor poor service. Perhaps all staff need to meet KPI’s and end of month and if they don’t benefits get taken away! Definitely will not be back.

If you enjoy being ignored, please go right ahead. Have been looking forward to go shopping in quite some time, since I'm a health care worker and haven't had much of an opportunity in many months. I walked in with the intention of buying a whole new wardrobe. And wow, did they make me feel insignificant. Not a " hello" no " can I help u find anything" one of the workers looked at me as I was carrying a load of clothing I wanted to try on, didn't even bother to ask if I wanted a change room, just looked at me and walked away. I guess if you're not a size 8, u don't matter to them. Completely disgusting behaviour, will never go there again.

Darcy such a sweet and so helpfull girl, whom showed and taught me how to wear a shawl/ wrap and put me out of my misery ha and solved my problem. Great service and amazing customer service! Thanks so much Darcy!

The staff were lovely in the store and very helpful.
BUT - I paid $179 for a new dress (a ‘black & silver gown’) and on the same day I wore it - which was to sing on stage - glitter came off on everything! My arms, hands, the car seat, chairs.
I thought silver thread was woven into the fabric - but it’s mainly silver glitter stuff that’s already rubbed off on the side. There’s a black now patch there without much silver.

Paying nearly $200 you’d expect much better quality!
Really disappointed.
Frankly - a refund would be awesome,

I had the best customer service experience with a store member called Ashley. He went above and beyond to get the dress I wanted - they had ran out of my size so he got it transferred from Myer, and personally ran over to get it. He also transferred my online order which I'd incorrectly purchased without any issues. Absolutely amazing customer service as well as such a friendly and competent staff member. Will definitely be going back to the Melbourne Central store.

I really liked the gown options over there. Affordable price range. But, not much variety in the casual cloths

Stunning range at reasonably prices. This does clothes more for formal occasions but does have a small casual range too. Also sells coats, bags, belts, jewelry and other accessories. Best place to go to find a dress for special occasions and you don't want to pay a fortune.casual range also nice but there are better. Great discounts very regularly!

Always friendly happy staff, easy click and collect location. Great range of stock.
Only improvement is they need more staff on at once.

Their beautifully stylish clothes are very elegant, their 'cut' is good - in a nutshell their clothes are classy. In addition we can use Afterpay to pay for our goods which makes them affordable instead of dreaming about them.
I'm 'addicted' to their clothes, I love to browse around first. Their staff are very congenial, welcoming and helpful too.

Thank you Nathalie for helping me chosing a new winter coat. I felt understood and comfortable with your genuine customer service. I wish you all the best.

I have had a very good shopping experience at Forever New because they have a wide range of unique and designer clothes. I spent 2 hours here and I got an amazing collection for upcoming summers. All the crew is very helpful and attend their customer very friendly. Highly appreciate the effort of a lady (from the staff) who helped me a lot in my shopping

Walked out empty handed because I found it impossible to actually buy anything here which was extremely dissapointing. I intended getting a complete brand new wardrobe as I've lost weight before summer. They followed behind me straightening out each hanger evenly everytime I tried looking at something. They had a changing room limit which was fine, but they put back at least 15 items I hadn't tried on yet due to lack or communication amongst each other. Nobody knew anything, waste of my time. Wasn't going to spend another 45 minutes looking for them again. Went elsewhere entirely.

I was in desperate need to get some change.
I had tried various shops to no avail.
I was assisted here straight away and was soon on my way. Thank you very much

I love the beautiful clothes which are sold in Forever New and the fact that we can use Afterpay to pay for our goods.
The staff are congenial too

Great friendly customer customer service. Very helpful finding different styles and giving suggestions. Me in the floral blue dress with my 2 best friends