Fitness First Flinders St Platinum - Melbourne CBD

WORST club in Melbourne. From sales to management, they are all money takers.

They don’t respect what’s actually in the contract, from overcharging, to charging during “free/complementary periods “ to creating more loopholes for refunds… honestly the worst experience I’ve had. Also they are never available really hard to deal with this gym. The very worst part is that this doesn’t happen just to me, but I have asked friends and they all share the same thoughts. This club deserves a minus 5 stars rating.

It is just sooo hard to solve anything you need. You can't freeze your membership on the app. You can't solve things by phone. You can't solve in a different club if not the one you signed up. It can stress you out more than relaxing. But they can take your payment by phone.

I didn’t know I would enjoy my gym time, but I've had great training sessions with Sett. He has always been patient and encouraging, and I’m so glad to have him as my trainer. The team are so professional yet so friendly. Keep up the good work guys.

One of the best Fitness First locations in Melbourne. Equipment is modern and the location is spacious and spread out. Let down by the lack of equipment cleaning (first thing in the morning equipment is still covered in lifting chalk), broken equipment can sit there broken for lengthy periods and the Personal Trainers will barely acknowledge you.
Also the increasing occurrences of staff not showing up when they are due to open sees them marked down (people left waiting for more than 30 mins after their listed opening time before someone actually opens the door … very poor)

I've always been a bit uncertain about signing up for a PT, but I'm glad I finally decided to. My chad of a trainer, Anthony, has been helping me get the most out of my gym sessions with some intense exercises and heaps of insightful knowledge on some of the interesting tradeoffs between different kinds of exercises. If you're looking for a trainer with a plan, Anthony's your man!

Yesterday I tried exercising here, and I was very satisfied, firstly, the service from the staff was very humble and communicative, then the equipment was complete, the facilities were okay in terms of lockers and so on, the place was very spacious.

This place is a mess. Every now and then the person who is responsible to open the gym sleeps over (!) or forgets to come and we face a shut gym in the morning. This is very unprofessional and irritating and clearly their incompetent gym manager (Kieran Englert) does not care about this as it keeps happening over and over again. Their sanitising wipes are always empty. Their gym floor is always a complete mess in the mornings. Plates are everywhere. You can hardly find dumbells in their designated racks as they're never returned to their places. I don't think they actually care about the service quality to customers. Just read how they treat people for cancellations in the reviews!

I've been coming here since it opened and love it.
Good equipment, nice and spacious, nice layout, airy (natural light) and great classes (esp spin/sprint classes).

What stands out for me are the FF employees, trainers etc. Nice people which helps to create a comfortable, safe and rewarding place to be. In simple terms I always enjoy going there and never feel out of place or uncomfortable.

The members that go there are all shapes sizes, ages and backgrounds. Once there everyone is the same and there's a nice degree of genuine respect for one another.

For me this is a great gym, with great people.

People working on reception is not up to the mark, they are extremely confused about the offers going in their own gym……. In terms of PT mohammad babakfar is extremely arrogant and stubborn, never trained with him.

Average at best. Run down and never answer phones. Nornslly not too busy so there is thst for a plus side I guess.

I have never been soo satisfied in a gym until I found Fitness First Flinders St Platinum. I personaly believe that every gym are the same but never the staff. In my opinion, no matter how perfect or moderm a gym can be, without a staff that can matched its greatness, that gym could and or would have been rubbish. Staff here at FF Flinders are are awesome. Special mention to Flossy who always have the brightest smile and the most positive vibes and the best part of her is that, she always have the ears that listen to my sentiments and corn-ey jokes even in my very F* up english. Kian who always have something to share about nutrition and even in life itself. Kian made me feel safe aswell during the day I had a fun but terrible wormy legs that resulted to me stumbling on the floor a few times after maxing out leg training. He was the first one to respond leaving his post without thinking twice. Together with the gym marketing manager Scott and Facility manager Kieran and the maintenance guy in the locker room, all of them made it sure that my safety is their utmost priority. Also to Justin who always have the time to attend what I need. Last but definitely not the least to Matilda Qin, my PT for 12 sessions. Thumbs in the sky for this awesome lady who thought not just how things work in the gym nor how things are properly done but how you train yourself mentaly as well. Balance between strict and tricks. Time spent with her is worth every penny. Nothing in the gym I can say that needs to be revamped. Perfect in my eyes and needs. Thank you FF Flinders St Platinum. To more goals to reach and fun times to cherish!
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Talkative Dan

I am so tired of companies always trying to over charge me lately that i have decided to call each one out via this platform. I rejoined fitness first in July this year and haven't used it much at all. The payment gets debited each week on time but i have just noticed that instead of debiting $21.70, they have been charging me $31.70 every single week from week 2! I'm blocking you guys asap now let's see what you will do. CHEATERS!

I have 5 years training in this facilties. I pretty sure everything that i need, I can find it here.no complains.

I went to this place few days ago just to check facilities and the prices there met one of the sales members named lexie who asked for my details including bank account as a normal process to access 10 days free trial before starting the monthly plan confirming that i can cancel that at anytime of the 10 days without getting charged any fees.two days later i found that my work and study schedule is full and that its more convenient for me to access the gym in my building.so i rang her and send messages to cancel that trial and her response was sorry i cant do that! Only my manager can do! Alright i went to the gym and asked them to cancel and not to charge me money and the manager said he will do that but not before 1st of Novemver 2022 which is the date of finishing the trial and starting paying for the month i told them am not going to pay for a service that i hadnt received and an agreement that i hadnt signed! Signed! They said we will try as soon as i arrived home found an email confirming that i will not going to be debited any money.to be surprised today that they had processed the payment without my consent.well i will report that to the ACCC and consumer affairs beside blocking their account from any future payments and will get my money back legally.

A great gym in a dream location. Always welcomed with a smile. The yoga sessions with Zoltan are perfection!

Really nice gym and friendly people. Cancellation process is painful. Easy to get in and hard to get out

Very convenient location, well equipped and clean. I've had a great experience with the trainer Mohammad. They have helped me out with weight loss and teaching me how to use the equipment. I would highly recommend this trainer as they are patient and considerate with scheduling issues as well.

A quiet spacious gym as pretty friendly staff and plenty of equipment to use. I have a awesome P. T Mohammed as you know that he takes the time to see what you want to achieve and plans a great training session

Happy with the facilities and service provided. Training with Hugh Martin helped me strengthen my hips and stabilise my core. Even with a busy schedule, you are sure to get the results you want with his training program. Thanks for the helpful cues, they will apply well into my future training.

Best Gym in Melbourne CBD. Best classes with a perfect blend of all the categories throughout the week. Best trainers in the entire Melbourne. They should open their branch in other areas as well, like West Melbourne.