Figtek

We hired a photo booth through figtek for our wedding but wish we hadn’t given the multiple issues throughout the day.

The photo booth was meant to be delivered between 11am-1pm on the day, which would have allowed us to pick up any issues earlier. Figtek did not inform us of any delays until we made contact asking where the photobooth was. The Photo Booth was eventually delivered and set up by 3.30pm. Our event had already started by then with guests having arrived from 3pm.

FigTek claim that all their photobooths are tested thoroughly prior to being delivered but I found this to be untrue. The photobooth we received was faulty - the screen kept flickering and was hard to navigate. I had to call Figtek on my own wedding day to try to sort this. I spoke to Alex, who eventually claimed that it may have been faulty due to overheating at the previous event it was picked up from. So why was a faulty Photo Booth delivered to our event? They then said they have video proof that the photobooth was working at time of set up. When asked to review it, there was no video proof of the actual screen itself being functional, just the back side of the photobooth and printer.

A technician was sent and the photobooth was eventually replaced with a new one towards the end of the event around 10pm after a few more delays (not surprisingly). Sure, some photos were taken, but given the lack of a properly functioning photobooth for most of the event, our guests could not enjoy the photobooth as much. We therefore requested for compensation.

A call back was promised on the next business day to discuss this further and my personal number was noted down. FigTek never called which I found was rude.

An email was then sent outlining the events and another request for a refund. The reply (by Sean) was quite dismissive and did not address our concerns or requests. So much for ‘priding ourselves on customer satisfaction’.

Overall extremely disappointed with their service at our wedding. I would strongly recommend not to go with FigTek for hire if you are after reliability, punctuality and quality, specially for an important event. Based on their customer service I would probably not go with any of their other products as well. Seems to be a recurring theme dismissing concerns based on other reviews here with no improvement whatsoever.

Choosing the Figtek 3015 ATC Router Package with the edge bander and panel saw has been a pivotal decision for our startup. This comprehensive package not only provides us with cutting-edge technology but also positions our business to handle a wide range of tasks in-house. The inclusion of the edge bander and panel saw in this package deal is a game-changer. It allows us to keep most operations in-house, eliminating the need for outsourcing and significantly reducing costs. The convenience of having all three essential machines in one package has streamlined our workflow and increased our overall efficiency. The Figtek equipment has proven to be reliable and efficient, meeting and even exceeding our expectations. The precision and performance of each machine contribute to the high-quality output of our projects. This package deal has not only saved us time but has also been a cost-effective solution for launching and growing our business. We highly recommend the Figtek 3015 ATC Router Package to any startup looking for a comprehensive and cost-efficient solution. It's a strategic investment that sets the stage for success in the competitive world of business.

We recently booked a Figtek Photobooth for our company party, and it exceeded our expectations! The booking process was not only easy and streamlined but also incredibly efficient – all our inquiries were addressed comprehensively during a single call. Figtek's team demonstrated professionalism from start to finish. The customization options for the photostrips allowed us to add a personal touch, making our event truly unforgettable. The photobooth was a major hit, earning rave reviews from our colleagues. Without a doubt, we plan to book Figtek again for our upcoming events. Thank you, Figtek, for elevating our company celebration with your outstanding photobooth service. We eagerly anticipate future collaborations!

We had the pleasure of using a Figtek Photobooth for our wedding, and it was a fantastic experience! The booth added a whole new level of fun and entertainment to our celebration. The photo quality was outstanding, and the customization options for the prints allowed us to match the theme of our wedding perfectly. The Figtek team was professional, prompt, and ensured that everything ran smoothly throughout the event. Our guests couldn't get enough of the interactive features, and the memories captured in the photos are priceless. We're definitely going to book with Figtek again for any future parties or events. Highly recommend their photobooth services for anyone looking to add a touch of excitement and lasting memories to their special occasions!

After years of subcontracting my CNC projects to other shops I ran across the Industrial CNC website. The combination of quality, affordability, and great customer service made buying my machine an easy decision. The 1540 ATC Router machine has exceeded my expectations and allows me to be much more profitable in my operations. Great machine, great support, affordable price.

Got the LNC 1325 ATC Router and we are running the heck out of the machine. Thank you for everything Figtek. Time to get back to work!
Great quality!

Alex at Figtek was honestly such a breeze to work with. He was so responsive and helpful, also very descriptive and willing to make sure I understood any queries I had. Top form and great price! Thank you very very much.

We bought the NC Studio 1325 Router from these guys during the lockdown. We were quite skeptical at first but the machine has been tremendously superb ever since we purchased it. They took permits, drove down and delivered themselves. Been using the machine for over 2 years now and it still cuts perfectly well. Sean's expertise in CNC machining had us overcome our fear and took us to a better level after we got the CNC from them.

I have been using the edgebander 550 for more than a year now and it does an excellent job. I have banded more than a 1000 edges with absolutely no problems at all. I am a cabinet builder that has been in business 30 years and have used a lot of different edgebanders. It does exactly what it says it will do. Excellent product.

We were after a machine that could do a good amount of cuts and we also wanted a larger sheet size capacity and the speed to suit the volumes we can throw at it. The 1330 ATC Router runs incredibly well. We've been running two shifts since Christmas.

I'm super happy with the machine. It's really robust as compared to what I saw on photos and video. Price was extremely reasonable. I'm happy to recommend, can contact me directly happy to provide reference.

I'll make this short and sweet. Happy with everything. They have been good. Machine is good as well.

Really loving our cnc machine. They team worked out exactly what we needed. The full package was provided including delivery and training. Our business has grown and we will be looking st purchasing our second one very soon.

Bought a fiber laser 50w from these guys. Incredibly amazed by its performance. The build is top notch. I highly recommend Sean and his team from figtek.

We bought a 1325 ATC from figtek for our signage company. Works flawlessly with vcarve pro. The team have been very helpful with the initial setup. Have had the machine running for over 4 years now. No issues. Happy to recommend.

Great service, very polite and helpful Alex was. I had used FigTek twice for my children’s 21 st birthdays. Anna

I ordered a photo booth with gold backdrop in December 2021. Got the booth but not the backdrop - I was charged $80.
I called the company in January and spoke to Alex, who advised me that a refund will be made - still waiting. I have made a number of calls and sent off emails requesting a refund but they have been left unanswered. I have warned them that I will be taking matter up with Consumer Affairs Victoria - no response. I am following through with my complaint and hopefully this will force them to take notice and take action.

Alex and the Figtek team were great to work with. The photo booths were a hit during our events!

Alex was so great to deal with. Always was accomodating and so easy and super quick to deal with. We absolutely loved having this at my birthday. Everyone loved it. Would recommend these guys. And the best part they didn’t charge a stupid amount to hire or deliver out to regional Victoria.

We hired a photo booth for our wedding, guests loved it and captured some great photos for our guestbook. Would definitely recommend!