Ferguson Plarre Bakehouses

They got our coffee order wrong. The owner got in a full blown argument and threatened my wife in front of other customers. Who does that? Then the owner posts two fake positive reviews. If you want good coffee and friendly staff this is not that place.

I've been there many times and the owners are absolutely amazing people who go out of their way to help and understand a customers issues. Unless someone is being insanely disrespectful to them or their business, obviously they would stand up for themselves. I seriously doubt that anyone would waste their time posting "fake reviews" as all their comments are pretty genuine.
It's the best customer service I have ever seen! Their coffee is amazing, especially the cappuccinos and flat whites.

Keep up the great work Ferguson plarre Woodgrove!

Great customer service and very friendly. I had ordered a birthday cake and Gorr late to pick up. They waited for me even after they closed their closing time.

I bought a “celebration” cake for my church from here - service was amazing and the cake was awesome! I’ll definitely be back!

Bought my first coffee here when we arrived in Australia. They didn't have cinnamon dusting but they had an alternative which was great. We also tried their orange sponge cake and it was great!

THANK YOU so much for the wonderful job you did with my daughter's confirmation cake, it looks beautiful and tasted very moist. Service was great

couldn't have been more perfect. It was so beautiful and tasted so good

Great place to get coffee and cakes, as well as a good variety of hot foods like pies, pasties etc The service from the staff is exceptional, it's good old fashioned customer service, and they go out of their way to make sure you are looked after and happy. Do yourself a favour and try them out for yourself, and I am sure you won't be dissapointed!

Have to deduct a couple points for charging extra for decaf coffee, and charging them for a free coffee. Very few businesses do that, got a free coffee from Coffee Club recently on their app and wasn’t charged extra for almond milk or decaf.

We brought a cake for my brothers 21st birthday for pick up on 11/03/2023

Attach is a video of what we received on pick up, half the cake falling off a $2 cake topper from the cheap shop and an absolute disaster! We did not eat any of the cake nor use it for its purpose. When we first went to pick it up we were advised that they had no cake topper and no maccorons like promised when ordering the cake, the writing around the cake was hand written and wiped off the board when touched. They attempted to fix this but made it look worse!

She paid $175 for this and it was falling apart!

Woodgrove Ferguson Plarre, have great customer service and very helpful when choosing a birthday cake. The cake I ordered turned out exactly like I expected and tasted amazing.

Excellent customer service. I ordered a cake for my son’s birthday. Not only did the cake taste amazing it looked amazing too. My son was over the moon with his Pokémon cake. Thank you Kanchan for making my son’s birthday extra special.

We always have a great experience at Fergusson Plarre in Melton. The coffee is always hot, the cakes are fresh and tasty and the staff are so friendly!

I ordered online and picked up the cake from the Melton store in Woodgrove. The staff were lovely and efficient. The cakes are always delicious here.

We ordered the second birthday cake from the bakery. The service was very pleasing and really made us feel special. Appreciate the owners for taking the time and providing the memorable experience. We ordered a fairy cake with a rainbow flavour. The cake looked beautiful and was very tasty. A Happy 3 year old means smiles all over. We have also tried other cakes and pastries and are equally good. It turned out to be a go to shop in woodgrove. Appreciate the team and Thank you!

The new owners have done very well! The quality of sweets is great and the staff are friendly. Overall Amazing

Was walking thru woodgrove today to come across and meet the new owner of Ferguson plarre in woodgrove, the lovely owner was super friendly along with her staff and down for a chat, from working at at another Ferguson plarre myself it’s great to see the new owner has big ambitions to compete with its rival local stores

There was some miscommunication, but Kanchan went out of the way to help us and sort out our issue. Would highly recommend, great coffee and great people.

Fantastic store, excellent staff, amazing service and great food. Pop in and support a great local business!

Come down and get your self a treat it’s a lovely place too catch up with your friends I highly recommend it this place and they do lovely coffee

Nice coffee veritey of cakes and tarts. Please check the ingredients if you are vegetarian or looking halal food.