Fawkner Betta Home Living

Products are good quality, however service was terrible. It took two weeks to get in contact after the order was placed and it only happened because I repeatedly emailed them. If you need an item quickly, it’s probably best to look elsewhere!

So disappointed, we ordered a refrigerator last Nov. 16,2023 but until now our order still not delivered yet. I’ts been a while since I ordered the item.

I purchased an oven online and after 2 weeks I did not receive any updates on when it was going to be delivered. I called Betta Fawker and spoke to Jim who then told me the oven I bought was out of stock. He then offered me another oven similar in specs. He then offered to sell it to me at "cost price" which I agreed to as I just needed an oven. He then told me an electrician would be in contact with me. However 1 week later nobody has contacted me. So disappointed because Jim has simply sold me some leftover oven that he had out in the back to get rid of his remaining stock and did not even price match. I don't understand how your business is still running when stores like The Good Guys provide much more seamless process.

Rude staff, won't be back. If you're looking for good customer service, don't go here.

Great customer service. Delivered promptly and took my old washer away. Would highly recommend

Purchased an oven on line for a gas emergency. Purchased through this store because it said they had it.
1 &1/2 weeks later still no oven. Turns out they don’t have it. Spoken with manager Joe multiple times. All three occasions he promised me for a phone call right back after confirmation of oven. Not once did he honour that. Happy to take your money but like a car dealer quick to forget shortly after

To the general public that reads their copy and paste response. Note that they ask that I follow up

Wonderful service from this business. Will definitely be my 'go to' appliance store from now on. Thank you

Jim from the Fawkner store was amazing to deal with and went above and beyond to find me a fridge with my specifications. Due to this experience, I will definitely be back to purchase more items!

Service with top notch perfection…
Looking for a freezer and was happy to see Betta had exactly what I was looking for. And being within the FREE delivery radius I will never look elsewhere. Didn’t have to worry about what to do with the existing freezer AND the box it came in, the chap took them with him.

Thank you, from one very happy customer.

Very happy with service, Elaine a very knowledgeable reliable and pleasant lady. Would highly recommend her service.
Thankyou

There was an issue with the product ordered, Jim was awesome went out of his way to solve the issue, ended up with an upgrade and very prompt delivery. Can not fault the service

Purchased a fridge, washing machine and dryer here. Paul was a great help, definitely recommend this place!

Can’t remember his name who called me on the phone, but he was super lovely and sorted me out quick smart. I’ll be heading back if I need any other stuff for sure.

Unfortunately didn't have what I wanted, but staff were very helpful in every way possible including checking on line if any other store had the product I was looking for.

After a lot of problems with another retailer trying to organise an urgent fridge purchase, it was great to call the Fawkner Betta store, speak to a real human (Jim), confirm the product was in stock and get next day delivery organised on the spot. The staff were really responsive and helpful, even when plans changed at my end. Fully recommend Fawkner Betta - they were great to deal with and prices were excellent also.

Thanks to Con and Jim and Sam for the service
Got the TV and Washing machine delivered on time
Got the washing machine all hooked up and running- I'm not the smartest guy when it comes to smart TV's but I've unpacked it and I'll have ago at it
Cheers again guys

We had a great experience selecting and purchasing our new free standing cooker. With exceptional help from Elaine, whose customer service was knowledgeable, helpful and she really cared for us as a customer. I would highly recommend Elaine as a sales person to anyone.

Betta? Try worse.
Bought a refrigerator under a promotion, where each purchase earned you a $100 visa gift card and a Bluetooth speaker. The Bluetooth speaker never materialised. The visa didn’t either, though not for trying. We contacted the customer service people once, they told us that they mailed the card, and then left it at that. They did not respond to us after that. If it looks like a scam, smells like a scam, must be a scam. You can do better than Betta.

My order went from Camberwell store to Fawkner store.spoke to Elaine who was 100% polite and efficient helping me with my online order, she even arranged next morning delivery as a gesture of great service.very good and I'm extremely happy and impressed

Elaine was very helpful, friendly, explained
all the details and gave us a good deals. Thank you very much.