Fantastic Furniture

I recently visited this store - Thomastown twice to buy 2 x console and 1 x bedside and I must say I am very happy with the purchase. The staff is very friendly and soft spoken. They addressed to my needs and also advised me on few items which I wanted to buy. About the furniture items, I am very happy with the consoles and bedside. They were so easy to assemble and the quality of the furniture is great. The staff at the despatch dept is also very helpful and they ensure that the items are loaded very carefully. 5/5 stars to the customer service and yes will return to this store to buy more items during the boxing day sale.

I have always been customer of FF. Between all the stores that I have ever been, Thomastown, VIC store's customer service was the worst one I have ever experienced. Staff didn't really tried to help or explain about the products. Really disappointed.
I am in doubt if I will be shopping from FF again.: (

Very Helpful staff, ended up getting 3 bedroom sets, living room and 10 seater dinning table. Had everything in stock except the table. Wait time little long but acceptable for us.

Will definitely be back soon to grab a few more items.

Tony at the collection bay of Fantastic Furniture was great. Service with a smile, happy to lift heavy boxes into the car as well. Thanks!

I know it’s tough finding staff who want to work across all industries. But honestly at least find staff who LOOK like they are doing something. We went in. Ignored. And approached a desk where 3 sales people were just standing. In conversation. We wanted to look at options for a couch and we were met with “I don’t know, I’m not sure, let me check”. We stood around waiting whilst these 3 went back to chatting. Do yourself a favour. If you want to buy something from FF, go see Preston. They have been incredible at their willingness to help and their knowledge. Thomastown could definitely take note.

I’ve bought a queen size mattress but it doesn’t fit my queen size frame, as the mattress is at least 20cm wider and 15cm longer than a normal queen size

The in-store experience was okay. But the delivery team was terrible. Got a text to advise the day of delivery and the delivery window, the driver will call when he’s half an hour away. It’s way past the delivery window and driver never called so I ended up calling the customer service team and the staff there don’t seem to care as they already have your money. Been waiting around all day for the driver to call and not sure at this stage where the drivers at or if he’s still coming at all. If your gonna be running late at least call the customer to let them know what’s going on!

Only a click n collect here but the guy out back was awesome and helpful. Quick and easy collection

Service is minimal, just like the cheap furniture they sell. It’s like taking a budget airline - expect budget services. Staff is not least bit interested in engaging and explaining. The furniture is fine though.

I bought a tivoli sofa 6 months back and in this time it's fabric started to peel and one seat is getting low, when contacted fantastic furniture thomastown with pictures they said it is not covered in warranty. Such a low grade furniture and warranty is just on book that's it. Will never recommend anyone to waste their hard earned money.utterly disappointing experience.never never, ever again. I wasted my money please you don't.

One of the worse customer experience, staff are not interested in serving you. Furniture below average, I would not go there.

In November I ordered a hutch desk and they said it will be delivered in 2-3 weeks it will be ready so somewhat in December but it is now January and I haven’t gotten it yet and whenever I call customer service they just say they don’t know when it will be ready, I was wondering if I can even get my money back at this point?

This store will provide you with a comedy of errors, having paid for delivery - their system had it as not paid. Three delivery dates later I would finally get the couch through no error of my own - simply delivery staff not showing up at all. Staff are generally not helpful at all, always redirecting to live chat even though I bought the furniture from their store. Comedy of errors, incompetent staff.

I'm satisfied overall with the service and variety of items. There is something for everyone at very reasonable prices. Don't look for luxury though!

I ordered a sofa in the store today, but the service person was very rude and indifferent. When I was shopping, the power source was vacuuming the floor with a vacuum cleaner, as if I was rushing to get off work. The customer service awareness was very poor.
I just checked the information of my order, and found that the staff even wrote my name and address wrong, it's really bad.

I called up during lock down and asking if they had that item in Stock. They said yes only 3 2 in the back 1 out the front.
They said I can pick it up after lockdown.
So I straight away ordered it online to pick it up when lockdown ends. When I finally was able to pick it up they only had 1 left which was on the floor which had scratch’s on it.
So they sold the other 2 which one of them was mine! I was not happy and I got told they were going to get me another one from the country stores and they said they would call me when it’s in. No call to tell me that they got it transferred from a local store. So I had to drive all the way to hoppers crossing to see if they could get me one. That store said that I had to cancel the other one to get this one.
But then they said that they just transferred one to Thomastown this morning.
Then what are the odds that store called me and said they have it in.
I was not happy I had to travel yesterday to say I had to wait another week and I wasn’t happy I had to travel back and forward.
I should of got it for free. They messed up hard. The next day no call to and tell me that they got it sent or transferred bad!

The place is an absolute joke.
I ordered a couch and two shelves online, have been waiting almost 11 weeks for my order, when I contacted about the items they explained that just the couch base was missing from the Melbourne depot and I would be contacted in a day or two to have it delivered, that it was safe to get rid of my old couch as our new one would arrive in the next few days and despite myself paying for delivery I could pick up the shelves (which I refused and said they need to be delivered with the couch) C when I made contact again in a few days (as I was not contacted) I was told that my items were ALL in Sydney and not Melbourne. I was then told that I would be contacted again, I wasn’t. So I called and within 3 hours of me demanding a partial refund my items all mysteriously arrived in Melbourne, I finally set up a day to have them delivered. The delivery was confirmed, only for the items to not turn up. When making contact I was told my delivery was cancelled and that the couch was not there according to the driver speaking with the representative.

MY ORDER STILL HASN’T ARRIVED.

Have not sat on my lounge yet but delivery absolutely hopeless call me if you want cheers Wayne

All our Air Bnb‘s have been set up with the help of the staff at Fantastic furniture. Our ZeRO homes are gorgeous and our guests enjoy all the lovely furniture.

Bought the Webster lounge
Delivered in 7; days
Great quality and great price
Would highly recommend
Thomastown store great to deal with