DJI Store – Australia

Dean was an absolute champion and super helpful. Definitely be back to this awesome shop! Dji gear rocks

Very competent and professional advice, lots in stock and super friendly staff! Thank you very much!

Thank you Ryan for all of your help with upgrading our drone and sending it out so quickly! We love our new drone and are excited to take it on all of our adventures!

RYAN is a credit to the DJI team. He gave me all the information form me to make an informed decision to buy the Air3. Highly recomend Ryan.

Ryan was absolutely fantastic. Excellent knowledge & service. Couldn’t recommend him enough. Will definitely be back to talk to him when I need a new drone!

Came in mostly knowing what I wanted, Dean assisted me and asked the right questions and I left with exactly what I was after.

I am quite happy with the experiences of contacting DJI staff this morning. They did try to help me with all my enquiries.

Excellent service from the D1 online shop.
I made an inquiry after hours about the osmo action 3 camrea and I received a reply early the next business day.
I forgot to add some accessories to my order but it was easy to correct through email with one point of contact. Fast and friendly service.

Can't recomend enough need cord for phone to controller. Bloke just gave it to me no questions asked and was super friendly to appreciate the service

Disgraceful customer service, You better pray you have no issues with your product (which you will) as you'll get no help from D1, don't ever purchase anything with your cash from here you'll never get a refund. No one does their job, they'll rip you off and waste your time as much as possible, talk in circles and lie to deter you from dealing with them. Avoid D1 store like the plague

Unfortunately having lots of issue's because i have android phone.
Cant updrade dji fly, so cant use my $2000 drone.not happy

These guys know their stuff. Great pricing and amazing service. They were very responsive and made my 1st drone purchase a really enjoyable experience! A+

Thomas was extremely knowledgeable, helpful and super easy to deal with! Will definitely be coming back to D1Store or any of my needs! And to think I almost bought from a random shop like JB…. That would’ve been a mistake!

Thanks so much guys!

D1 Store Brunswick ftw! Stoked!

I'd love to give staff member Josh Rennie a personal high five for his energy, customer service and swift response, when I had an issue with my online purchase in the form of a drop-off between PayPal payment and the website on Wednesday afternoon, which meant that I'd paid for my drone and kit, but the order hadn't been reflected in the back-end.

I spoke with Josh at 10: 05am on Thursday morning and by 10: 45am Friday my DJI Mini 3 Drone had been delivered interstate to Bondi Beach.

Big thanks, mate. Excellent customer service!

Cheers,

Dan

Repairing a product they get 5/5, however as for customer service via phone communication they get 0/5.on hold for 45 minutes in a queue, then when told I've moved to number 1 in the queue, the message changed to we are closed now and we'll call you back! Unfortunately they NEVER called back and when I finally collected my drone, they said they were busy, which is NO excuse for poor customer service - They should have just called back or answered the phone, as this delay did affect my youtube channel content. They could have just spoken to me and not for me to chase them up, especially after waiting a further 2 days after being told by email it was ready for collection days earlier when I made the call to collect.

Honest and knowledgeable staff that are clearly there to help. Props to Jordie in particular for helping me out, great guy.

Can’t fault them really. Had what I needed when everywhere else was sold out and had the full range of DJI drones and accessories out on display. Its nice to see what you are buying for a change instead of just online all the time.

Thanks, guys, really grateful for your help repairing my drone, I'm travelling tomorrow to Europe and you just smash it, they replace my old unit and they save my trip! Definitely ill recommend you to everyone!

Thanks!

Ryu Ichi you're the most slow person I've ever talked too rubbish customer service

Stephen from this store, amazing service! Helped me fix my drone on the spot with an instant replacement, super nice guy, defs deserves a pay rise