Direct Chemist Outlet Point Cook

I love the relationship I have with all the helpful staff and pharmacists here at Direct Chemist Outlet. They truly go above and beyond to help care for me and my families needs. Keep up the amazing work and thank you so much for caring.

Super helpful pharmacist who helped with making sure I knew all the extra bits the doctor may or may mentioned. Top tips, always listen to your pharmacist advice, they know stuff.

Amazing pharmacy that always goes above and beyond. The staff are knowledgeable, friendly and kind, and make it so easy to manage regular medications. Highly recommend, especially for anybody with a chronic illness who needs a reliable pharmacy to trust. They are also wonderful with the vaccinations they offer if you/your kids are scared of needles.

Was taken care of by Lina! She was so lovely and helped me find what I needed. Such caring customer service:)

Best pharmacy in point cook. Cyrus and Lina are the best people ever. Everyone go here! (I wish I could give it 6 stars)

Carmen went above and beyond to help me locate a hard to find item. She made phone calls, looked on the internet and even went to a nearby store, in her lunch hour, to help me out.

Not a very big chemist but has most things that everyone needs. Plus friendly service. Good location.

The ladies were wonderful when I was last minute Christmas shopping! They had shut and still were helping me pick out perfumes! Thank you so much!

Always helpful. Have had immunisations here, they've provided good health advice and had my stat dec signed.

Horrible, horrible customer service. I’ve shopped at this store before and not been impressed but it’s my local and thought I’d give it another go.
More staff than customers in the store yet no one’s priority seems to be to serve anyone.
I’ve worked in pharmacy for many years and understand the workflow and bottle necks in a dispensary - but this was just poor, poor customer service.
Waited significant time at scripts on while dispensary staff had a conversation and I waited to drop in my script.
Store was dead quiet. No greeting and then told once they did take from me it would just be a few minutes as it was the next script to de done.
There was one other person waiting at this time.
Told them I’d come back in 10 minutes. I returned to scripts out counter 15 minutes later. Waited for almost 10 minutes while 3 dispensary staff worked behind the counter. Not one staff member acknowledged me and no-one else required service during this time. I Finally got served only to be told my script was ‘up next’.
I asked for my script back and drove across the highway to a busier pharmacy with much better service and processes!
Learnt my lesson AGAIN. This store is my local who I’d prefer to support but I wont be back.

Thankyou so much Seaton and the staff too! You went to much effort to help me help a very sick friend with the flu two days before her daughter’s wedding. She was too sick to leave home and lives by herself and I’m two hours drive away. You spent half an hour with me on the ph working out the best over the counter treatment and products to make her comfortable. You then delivered immediately yourself to her home! The other local chemists weren’t able to or didn’t do deliveries so I was so relieved with your fabulous service. Many many thanks Seaton.

Amazing customer service every time. I will not hesitate to use this pharmacy and highly recommend them

Many thanks to the team - especially Lena and Cyrus for organising an urgent medication delivery. Much appreciated!

Best customer service! I was by myself with no car seat and a two year old who couldn’t hold anything down. The doctor had prescribed medication to stop the vomiting. After being palmed off by two other chemists I contacted this one. After hearing what was happening they not only organised delivery to my house but after explaining how urgently I needed it they delivered it within the hour. I cannot thank them enough for their care and help. The girl who delivered the meds (I didn’t catch her name as I was so stressed) told me to not hesitate to call if there was anything else I needed. Such lovely people. I am so grateful.

Cyrus & the team at Direct Chemist Outlet are consistently friendly & professional. It's really lovely to have found a great pharmacy I can trust with my complex health needs & to look after my family's health. Nothing is ever too much trouble, Cy is extremely knowledgeable, kind & compassionate I have no hesitation in recommending this business as one of my favourites in Point Cook!
How lovely to walk into a chemist that is so well stocked & rather than everything costing more than it should, it's discounted value & you even save on scripts which you can leave in their capable care!
I honestly cannot recommend this Pharmacy enough.every interaction is a positive one, what more can you ask!?

Amazing service from this Chemist when we found ourselves in isolation with not enough medication to last. They were so helpful and kind. Cannot thank them enough.

Love visiting this place, staff is very knowledgeable, helpful, caring. Aaliah and two other girls assisted me for what I needed. I would Highly recommend:)

Today I visited Direct Chemist Outlet Point cook to get some essential items for my baby that’s due in a few weeks and a lovely lady at the counter was not only extremely helpful but also gave me 2 bounty bags one for a parent and one for a parent to be full of handy little samples that I will definitely require in a few weeks time.
I will definitely be doing all my chemist shopping there from now on.
Thank you for going out of your way to be so kind and helpful it made my day.

Very friendly and helpful staff. Alia was truly amazing and helped me buy the right stuff. Thanks and I will be visiting this store particularly from now on. Keep up the good work.

This is my go to pharmacy in the area. Last night, due to the Superclinic closing early (apparently there is only one doctor who works late at night and he is overseas) I was not able to pick up the scripts that I requested. I had surgery the day before and needed my medication. Luckily the amazing pharmacists were able to help me and provided me with the medication I needed. These ladies are always so friendly and helpful and last night they made my life so much easier. The front counter staff are also amazing. When they ask how you are? They actually do mean it. Attentive, polite, friendly. The store is always clean and well stocked and staff are beautifully presented. Thanks team. You are the best.