Derrimut 24:7 gym - Thomastown

I visited the gym and was disappointed to find the men's toilets, especially the disabled ones, in a deplorable state with no change from the photo posted a week ago. Despite ongoing renovations, basic hygiene is neglected: no sweat towels used by others or sanitary equipment wipe-downs are available. Lack of cleanliness needs urgent attention

Place is a Mess, male toilets have been out of order for 4 weeks by now and this is the conditions of the disabled toilet around 200 male members have to use. Equipment is good but is always broken, dumbells and handles always go missing.

Love training here. Staff are always nice and people just go in, train and get out.
My only gripe is the male toilets. There needs to be better rotation on the cleaners because them toilets are chaos. Only time it seems clean is on Monday. I come early and finish early, so seeing toilet paper all over the place, including the showers is off. Cleaning needs to be more frequent, especially since its a 24 hr gym.

Looked for the only two handles in the gym for twenty minutes today, went to the cable machines down the back and the machine is broken, waited another 5 minutes to use another cable machine just for that machine to be broken as well and when I finally find a cable machine that worked one of the only two handles in the gym snapped. Need more attachments and care for this gym

Love the pilates classes, they need to add more beds because classes get full. Love this gym overall

Bru I’m 16 this 70yo lady started being rude saying she can ban my account and she doesn’t care if I paid $400 she can ban it I have one more strike 1. They never said we couldn’t share I didn’t know 2. She was disgustingly rude she shouldn’t be working there 3.it only got used/shared 1 she said twice I felt ver unsafe and uncomfortable with her disgusting attitude get better workers honestly. Don’t waste your money on here guys… smh

Awesome gym. Been a member for a while and the new Renos are top notch. The new ladies gym is fantastic and has its own bathrooms! The girls at the front are super lovely and helpful. You get a lot for what you pay

This place is a hole; one of the worst maintained, grottiest, most broken-down gyms i’ve ever been to.
Pros:
- It’s close to where I live
- It’s cheap AF
Cons:
- This place is always dirty. Women’s bathrooms are reasonably well-maintained but aside from that, the floor is filthy and grime in different areas is left for days before it’s cleaned up.gum stuck to the floor everywhere around the racks?
- Untidiest gym i’ve ever been to with the worst culture of people refusing to re-rack their weights i’ve ever seen. I see multiple people a day loading plates onto bars, finishing their sets, then just dropping the bar and walking away. People drop dumbbells where they’re standing and move on. The DISRESPECT. Must be too heavy for them to put back
- There is a severe lack of handles/attachments for cable machines. Handle racks are often mostly empty, yet I often can’t find what I need even after searching all the cable machines too. Where the handles/attachments at?
- Everything is broken. Don’t know when the last time an equipment audit was done here but it couldn’t have been recently. Benches missing pins, cable machines missing pins, water fountains broken or out of order for days and sometimes WEEKS, machines missing pads (i’m looking at you seated hamstring curl), rubber stoppers/bump guard things obliterated. People resort to grabbing random pins lying around that have broken off their original machine. Possibly posing a safety risk?
- I was going to add points for the Ladies’ gym, which I used for the first time the other day, but then I used the toilets in that area and there was not a scrap of toilet paper in any of them.

I’ve been using this gym four times a week for the last 6 months. My frame of reference for all this are the Gepps Cross and Norwood Derrimut Gyms. Both of those locations are usually spotless, well-maintained, with a respectful, tidy gym culture. What went wrong Thomastown?

Signing up to Derrmuit Gym Thomastown was good with affordable prices Lovely stuff and customer service is excellent and most importantly a big gym with a variety of machines, free weights

Came to the gym while being on Holidays and half the machines were missing pieces or unusable but on top of this there were maggots next to a dead fly on the ground which is a health hazard. This gym needs to be looked after with cleaners and a review of some of the equipment… I did inform a staff member with a video I took of the health hazard which she did take action immediately.

This is the best gym in Thomastown has every gym equipment that you need very friendly staff lovely clean showers and gym area I highly recommend this gym

Very good gym, people are respectful, good quality equipment and the staff are friendly. The music is hit and miss tho haha, even though most people bring headphones.

Signed up here in June.

The manager advised me that the yearly fee of $550 would be going up after the financial year (4 days at the time) to $750 so I'd better get in quick.

It's now November and the fee has since been going down every month, it sits now at $200. Broke my trust from the start.

Pro's
The gym it's self is fantastic, lots of great up-to-date machines and it's massive.

Big open spaces to work out/warmup.

Female separate Gym.
Harry who is an amazing PT who really helped push me and get me back into shape with a personalized training program.

The girl who works on the weekdays is very friendly always saying hello and goodbye with a smile.

Con's

The clients who attend.

Leave their weights everywhere, never have I once seen someone unload their machine. (to use a machine you have to unload 80kgs off the machine first)

To find a dumbbell you have to pace around the entire gym because it could be anywhere.

No one uses a towel or keeps the machines clean.

There are two Yoga/workout mats which are completely destroyed.

The music is so loud that is cuts through noise cancelling headphones.

Clients using multiple machines at once, calling dibs by leaving their personal belongings (bag, phone) on other machines in their line of sight whilst they go to workout on another machine and have a go at you if you move their stuff so you can do your workout.

There was a time where I saw one client had 6 kettlebells and 4 pairs of dumbbells in the corner leaving the rack half empty, and guess what? He didn't put a single one back, this is very common amongst clients.

Someone even went as far as aggressively shoulder barging me as I was walking past with a load of open space, he walked toward me and drifted into the path I was walking and forced his shoulder at me, hit me and laughed, there was no one else around and bout 5 metres of space to pass each other.

This isn't High School, the demographic of people who attend is really bad, not sure if it's the suburb or low price, or both?

If you want a nice place to work out go somewhere else and pay the extra, the cheap price comes at a cost.

Suggestions

No point complaining without a suggestions
I understand you can't just make people change so here are some ways to improve.

Make strict rules on hygiene, (signs on every machine) have sanitizing stations everywhere and encourage those who don't use towels to sanitize their equipment.

Signs to unload their machines and put weights back to their original place.

Signs for one machine at a time, using multiple machines at once is unfair to everybody else who attends.

Re-organizing the weights every morning for those who can't read or don't care.

Make all of this clear in a new sign up terms and conditions and come down on people if they don't follow the gym rules.

Buy new Yoga/workout mats and consider that on average you have 30-50 people at the Gym, so might need more than 2.

Turn down the music a bit to give clients space to think, also customer friendly jukebox would be nice so you can gauge what music clients are into to tailor your playlists to more client based music.

That is all.

Great place but the maintenance is on the downside. BYou can't expect everything for the price.

The cleanliness of the place, the welcoming staff, everything is spot on, except the mens washroom, its usually always a mess, thats the only reason I'm taking one star off.

Great gym and awesome sale prices. Needs a pit shark, updated ellipticals, more weight plates, new and much more yoga mats, and tvs in front of the cardio area

I’ve been to many gyms over the years and feel that in addition to quality gym equipment and cleanliness of a gym, customer service is something that I highly value. Every time I’ve attended the Derrimut gym in Thomastown, I am greeted with such a welcoming and warm greeting by one of the most awesome staff Ecem, who not only welcomes me but checks in on how I am. In addition, another young male staff member who also provides great customer service. You guys are awesome! Love the vibe and enthusiasm guys.

Love that the gym is spacious. The car park looks deceiving as it’s full most times on arrival. But the gym is so big, you don’t realise how many people are in side.
Love that there is a ladies gym, and the fitness classes look like worth a try.
Machinery in the place, are of a great variety.
Staff are nice, most of them do greet you on the way in and out. Which adds a little sense of community to the place. Otherwise you feel like just a number and business to them. So shout out to the few staff who do actually acknowledge your arrival and departure.

Been going here for a few years now and just never bothered to leave a review…

Overall, the gym is large with lots of space and equipment and is 24: 7 which is not always easy to find. It’s kept pretty clean most of the time but hard to say on super busy nights like Tuesdays.

The culture and vibe are full spec. Thomo though, so if you’re not about it then it’s probably not for you - probably a testament to the crowd though rather than the Gym itself.
Saying that, everyone is generally pretty friendly and obliging.

Loses one star because often when equipment is out-of-action it’s out for a really long time - looking at you leg press machine!

5 stars goes out to the on-site staff who do try to keep weights stacked and neat when they have a chance, and are always friendly - especially that one girl who is always there and during the oddest of times, but never fails to give you a chirpy greeting and goodbye - give her a raise!

Finally, not sure about their direct debit options but their yearly pricing is really well priced for what you get especially when on sale so no complaints there.

Great gym and absolutely does what it says on the box. Clean, spacious, great equipment. Music was a touch loud but what ya gonna do. Great staff too, all lovely and knew what they were doing. Credit to the brand.